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53 Questions Developers Should Ask Innovators

TechEmpower

What are your key Startup Metrics ? For customer service? Does it tap into geolocation services provided by the browser or rely on a third-party lookup table? Analytics/Metrics What key startup metrics will you need to track? What metrics will you need for future funding rounds or operations? UI/UX design?

Develop 520
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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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6 Keys To Thriving In This New Era Of Remote Services

Startup Professionals Musings

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

Services 121
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You’re the general. So, make your strategic plan!

Berkonomics

The structure combines the listing of your goal with a series of strategies and then tactics, each designed to support each other, each measurable and made public throughout the organization. Create a hosted “software as a service” or “on demand” addition to our product line by end of (next) year. Let’s call it “OST.”

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What is your biggest error in company planning?

Berkonomics

It is most often missed assumptions about the market, the competition, the speed of adoption, or other critical metrics you’ve researched, or selected, or even just guessed at to create your plan. SAM (Serviceable available market) which is is closer – the market you might be able to reach in your future and service effectively.

Company 156
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Think like a general! Create strategies and tactics now.

Berkonomics

The structure combined the listing of the goal with a series of strategies and then tactics, each designed to support each other, each measurable and made public throughout the organization. Create a hosted “software as a service” or “on demand” addition to our product line by end of (next) year. What is a strategy?

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Putting the band back together, ExactTarget execs reunite to launch MetaCX

TechCrunch LA

The former President of ExactTarget and later chief executive of Salesforce Marketing Cloud has made billions of dollars building products to help support customer service and now he’s back at it again with his latest venture MetaCX. If customers are doing the things i want them to be doing through my product. . Midwest rising.