Remove experience
article thumbnail

6 Keys To Creating An Impressive Purchaser Experience

Startup Professionals Musings

Customer personalities define customer experience, and sets what they love, and what they hate. Customers today expect highly personalized and exceptional experiences to stay loyal and become advocates, rather than just conventionally “satisfied.” Add the extra mile to make the experience exceptional.

Custom 131
article thumbnail

6 Steps To Providing Exceptional Customer Experiences

Startup Professionals Musings

They expect to be surprised and delighted as well by their pre-purchase experience and post-purchase interactions. The most memorable businesses, like Starbucks and Apple, no longer sell products, they sell ‘experiences’ with a product at the center. Tie customer experience to all compensation and recognition.

Custom 106
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Principles For Creating Great Customer Experiences

Startup Professionals Musings

Today’s customers demand more than a good product; they expect a great customer experience. People love Apple’s whole customer experience, and willingly pay a premium for the product. Much has been written about product design, but designing the total experience from the front rarely happens yet.

Custom 150
article thumbnail

8 Business Realities You Only Learn From Experience

Startup Professionals Musings

Every new entrepreneur who has not spent years in corporate life has the advantage of an unbiased look at business opportunities, but at the same time has the disadvantage of missing critical business experiences that can cost them dearly in their first startup venture. Startups don’t come with formal training courses.

Training 144
article thumbnail

8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Yet the average perception of customer experience has not improved. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it.

Startup 154
article thumbnail

Domain Experience Gives Entrepreneurs an Unfair Advantage

Both Sides of the Table

I originally conceived it as the Top 11 things that I believe “all entrepreneurs need to succeed.&# If it stuck to this theme then I would stand by my top 11. Domain Experience – “Domain experience&# means that the founders have worked in the industry before. Domain experience also brings relationships.

article thumbnail

8 Types of Aspiring Entrepreneurs Who Will Not Start

Startup Professionals Musings

Every entrepreneur I know is dismayed by the number of friends who approach them with a line such as “I have an even better idea that will change the world, and one of these days I’m going to get around to starting my own business.” There must be something deeper that slows people down. Irrational fear of failure or embarrassment.