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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

Turn Your Organization Inside Out. As organizations we have become more open and I believe this is great for businesses and their customers. In the first 4 years of running BuildOnline we were an “Outside In&# organization. The Outside In organization had a one-way flow. What changed for us was Tim Barker arrived.

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Tips to Help you Think About Sales at Your Startup

Both Sides of the Table

It’s the lifeblood of any organization and yet most startups don’t have any sales DNA on their teams. The video link is here and quick time-coded show notes at the end of the post in case you want to jump ahead to just one section. how do you do pipeline reviews? how should a VC do due diligence on sales operations?

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Startup 360-Performance Review Result – Improved Time Management - Finding Founder Time

InfoChachkie

Part I of this series describes the 360-review that I conducted at a growing, dynamic SaaS business which has recently graduated from the startup stage and entered the early-growth phase. One of the most compelling conclusions I drew from the reviews is that both Founders need delegate more of their day-to-day tasks.

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How to Make Sure Professional Services Don’t Take Over Your Software Company

Both Sides of the Table

deliver profitable revenue that while on gross margins of 50% vs. software at 85-95% it is still profits to help you cover fixed costs. You don’t want to run the risk that having a PS business that takes your eye of off the ball of growing a large software business. That is the software business. rollout support.

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LiveOffice Adds Review Features

socalTECH

Torrance-based LiveOffice , the developer of cloud-based email archiving, compliance, discovery, and backup services, reported this morning that it has rolled out a new feature for message review by customers. READ MORE>>.

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Spolsky on Software on Both Sides of The Table

Both Sides of the Table

Sometime around 2003/04 my technology team turned me on to “Spolsky on Software&# a periodic newsletter served up blog style from Joel Spolsky of FogCreek Software, a maker of bug-tracking software. Blogs weren’t popularized yet so it was an oddity for me to read the founder of a software company spewing out advice.

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If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

Given customers & sales are the lifeblood of any organization you’d imagine everybody would respect their customers. I had dinner this week with a top new customer at one of our enterprise software investments. You’d be very wrong. I was thinking about it this week through some snippets of recent experiences.

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