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Tesla Model Y orders are now open

TechCrunch LA

Customers can already place an order for the Tesla Model Y, a mid-sized crossover SUV that won’t go into production until 2020. During the presentation, Musk didn’t mention that customers could order the Model Y. To get the 7-seater configuration, customers have to pay an additional $3,000.

Startup 237
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Reflections on 2016: Michael Jones, Science, Inc.

socalTECH

This holiday season, we are again sharing the reflections on 2016 from Southern California's technology ecosystem. Michael Jones: Earny, a bot that tracks purchases, files and redeems price protection/adjustment claims automatically for customers. Just a few weeks after Earny launched, Amazon ended their price adjustment policy.

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Some Thoughts on Leadership Going into 2016

Both Sides of the Table

It’s a new year – 2016. A great leader knows customers and has direct relationships with them. She can anticipate reactions to price increases or product changes by customers and she can sustain competitive challenges because she knows the customer will stick by her. Chip Kelly had bunker mentality.

Startup 150
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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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How To Create Customer Value And Profit To Survive

Startup Professionals Musings

As a startup advisor, I see too many entrepreneurs get distracted by technology or their favorite cause, and then wonder why they can’t find an investor, attract customers, or build a long-term business. Customers now put big value on experience, social impact, empowerment, and feedback.

Customer 101
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9 Transaction Models Shape Your Customer Experience

Startup Professionals Musings

In my role as a business advisor, I often see well-meaning entrepreneurs try to be everything to everyone, which results in many things done poorly, and few totally delighted customers. People are confused by multiple messages, and employees are frustrated trying to personalize customer experiences.

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Selling Online In 2016 For The First Time – What Works When You Have A Blank Slate?

InfoChachkie

It may seem hard to believe, but even in 2016, there remain a number of successful consumer brands that are not sold online. I thought it would be interesting to understand the challenges and concerns of entrepreneurs who began selling online for the first time in 2016, so I sat down with Heidi Muther, COO at Z S upply , LLC.

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