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8 New Ways To Focus On Customers For Trust And Profit

Startup Professionals Musings

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

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Smart Thermostats Popular With Younger Generations, Says Report

socalTECH

Power, its 2019 Smart Thermostate Satisfaction Report says that overall satisfaction for smart thermostats has increased from 2018, as the firm said that manufacturers have focused on easing installation and use of those smart thermostats, and also are communicating to their users how much money they are saving once installed.

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“FacePalm” Bug Is a Jarring Wake-Up Call. And Not Just for Apple

Xconomy

PC magazine recently released its 2019 Readers’ Choice Awards and Apple finished #1 for Laptops, Desktop PCs, and Tablets. The Apple “brand” alone is valued in access of $200 billion and the company’s customer satisfaction and loyalty are reflected the way consumers view it.

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6 Tips to Boost Workforce Engagement and Motivation

Startup Professionals Musings

Unfortunately, work and satisfaction have become an oxymoron in many businesses. Attempting to make a job more challenging, as well as to improve productivity, managers may sometimes ask for higher outputs, such as 15 customer support calls per hour rather than 10. Marty Zwilling First published on Inc.com on 03/26/2019.

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8 Keys To Enjoying Work, And Enhancing Your Career

Startup Professionals Musings

Take satisfaction from a couple of simple wins every day. Yet your creativity in solving customer concerns may have far more potential in boosting your career. Your satisfaction and productivity will both go up for the rest of the day. Marty Zwilling First published on Inc.com on 07/24/2019.

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6 Building Blocks Make Amazon A Global Market Leader

Startup Professionals Musings

My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. In my view, every startup in today’s world would do well to adopt a management system with the same key objectives: Start with a customer-obsessed business model.

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How To Manage Online Reviews and Business Reputation

Startup Professionals Musings

If you find yourself and your business in one of these categories, it’s time to heed the steps I recommend to every business client today: Ask for a good review from every satisfied customer. Customers these days expect to get asked, and often need that little extra push to put a testimonial on your website.