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Both Sides of the Table
AUGUST 15, 2017
I can’t change who your board members are so let me offer some thoughts on how to make your interactions with your board more productive. But I find that the more informed your board is and the more you’re staying on their radar screen the more effective they’ll be for you.
Both Sides of the Table
MARCH 11, 2016
Let me just put this more clearly for you up front – the vast majority of the Internet is used for porn so every product has this use but you probably just don’t know about it: YouTube, Tumblr, Facebook, FaceTime, Skype and of course be very careful on Google Search without “safe mode” on. More on whom to follow later.
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Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Respect your customer’s view of usability.
Both Sides of the Table
DECEMBER 5, 2010
.&# They had a proprietary browser, their own search engine, their own content, chat rooms, email system, etc. Brands didn’t advertise their web pages they advertised “AOL Keywords.&# If you were a newly minted, venture-backed consumer Internet company you had to have a deal with AOL to reach your customers.
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Respect your customer’s view of usability.
Berkonomics
MARCH 17, 2010
As the new generation of digital natives enters the work force, management is being pressed to open their networks and their thinking to allow social networking inside the firewall, workers who are more productive and comfortable anywhere but in a cubicle, and management of a virtual workforce. 1. A great smartphone.
Both Sides of the Table
DECEMBER 5, 2010
We had email, instant messaging, group calendars, discussion boards, etc. They had a proprietary browser, their own search engine, their own content, chat rooms, email system, etc. But AOL brought online services, email, chat and discussion boards to the masses and thus educated a generation that paved the way for others.
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