Why You Need Tools And Analytics For Employee Metrics

Startup Professionals Musings

It’s the same for customers and products, where analytics have long proven their value. Efficiency in the workplace is the time it takes to do something, but it can ignore work quality and customer impact. Use data analysis and metrics to measure for results.

How Startups Can Use Metrics to Drive Success

Both Sides of the Table

Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. And the more public you can make your goals for these key metrics the better. Customer Acquisition. Do you have a customer referral program? per customer!

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Customer-Centric Strategies Win Over Product-Centric

Startup Professionals Musings

Is your marketing focus product-centric or customer-centric ? With a wealth of products now available, customers look for the most memorable experience , not just the best product. Amazon is very customer-centric, but it can make all the difference in retail as well as online.

10 Metrics To Drive Your Annual Business Review

Startup Professionals Musings

Entrepreneurs have no trouble focusing on how to build a product, and the good ones know how to find and nurture those first critical customers. What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics.

8 Principles For Building A Competitive Core Business

Startup Professionals Musings

As a startup, you need to use your limited resources to excel at a few core things for your best customers, in order to stand out and get the momentum going. Your customers’ biggest need is not for more things. Pick a single metric that is the focus for all growth.

10 Key Metrics To Take a Startup to the Next Level

Startup Professionals Musings

Entrepreneurs have no trouble focusing on how to build a product, and the good ones know how to find and nurture those first critical customers. What I’m talking about here is a level of discipline and skill necessary to collect and analyze the relevant business data, known as metrics.

6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Customers don’t want prescriptions - they seek possibilities.

4 New Customer Loyalty Rules Drive Business Success

Startup Professionals Musings

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others.

6 Ways To Drive Success Through Customer Experience

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Remember, customers are the reason you do what you do.

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‘Customer Experience’ Is Today’s Business Benchmark

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Remember, customers are the reason you do what you do.

Customer Experience Controls Business Growth Today

Startup Professionals Musings

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others.

8 Keys to Award Winning Startup Customer Service

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. Know your customers intimately.

7 Ways To Survive The Retail Customer Shift To Online

Startup Professionals Musings

Measure your agility by putting metrics on change. Old views of change rates are no longer competitive. Count the number of new projects, time and resources required to implement, and measure the return in revenue, customer satisfaction, or cost savings.

How To Get New Customers By Targeting New Markets

Startup Professionals Musings

That’s the right place to start, but real growth and scale requires attracting customers who are not like you. Update your technology to reach new customer segments. Today’s customers want to be mobile and location sensitive.

How to Succeed With Today’s Empowered Customers

Startup Professionals Musings

You can’t succeed in your new startup if you can’t win customers, and the new Internet-empowered customers are tough. They don’t care about customer loyalty, and all that matters is that you deliver what matters most to them, when it matters most.

Today Startups Can Win Customers From Big Business

Startup Professionals Musings

You can’t succeed in your new startup if you can’t win customers, and the new Internet-empowered customers are tough. They don’t care about customer loyalty, and all that matters is that you deliver what matters most to them, when it matters most.

7 Action Items Build A Sustainable Innovation Culture

Startup Professionals Musings

Frame the way you want to change the world, and make it about the customer. Decide what to measure and create metrics. Make sure your measurements are customer-oriented, as well as focused on internal processes. Design your invisible competitive advantage.

5 Steps to Sell the Way Your Customers Want to Buy

Startup Professionals Musings

But the reality is that sellers are no longer in charge of the customer buying process. Kristin Zhivago, in her new book “ Roadmap to Revenue ,” makes the point that the selling system is broken, since sellers no longer sell the way customers are buying.

10 Manageable Risks That An Entrepreneur Should Take

Startup Professionals Musings

Many risks can be managed or calculated to improve growth or provide a competitive edge, while others, like skipping quality checks to save money, are recipes for failure. Investors hate technology solutions looking for a problem, due to the high risk of no customers.

How to Prepare for a Board Meeting to Make Sure you Crush It

Both Sides of the Table

Often board members themselves don’t do the work to say “what metrics would we like to see.” Any great board member should tell you, “please don’t create any performance metrics or materials that analyze the business that you’re not already creating for your own management’s use.”

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What Happens When Startups Turn from Their Innovation Stage to Operational Excellence?

Both Sides of the Table

There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. How long does it take me to pay back my original customer acquisition costs?

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I Know Everybody Told You to Send Your Fund-Raising Decks as a Link.

Both Sides of the Table

Detailed roadmap of features you plan to build Detailed customer information Salary information Any other information you wouldn’t want seen or know by your competitors or a larger audience In short, there is nothing in your deck that should give you pause or make you feel like you can’t just send the damn file to somebody. Competition isn’t won or lost by your marketing decks?—?it’s I Know Everybody Told You to Send Your Fund-Raising Decks as a Link.

5 Steps To Get You From Your First Idea To A Business

Startup Professionals Musings

Then, he'll need to patent it and create a plan to show opportunity, competition, and financial projections. In addition, creating a business requires leading and interacting with other people, including partners, investors, and customers. You must also learn from your customers.

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7 Steps To A Winning Social Media Marketing Campaign

Startup Professionals Musings

They randomly churn for hours a day on a couple of their favorite social media platforms, with little thought given to goals, objectives, or metrics; and ultimately give up and fall back to traditional marketing approaches. Create an action plan with metrics.

8 Keys To Real Innovation Outside of Silicon Valley

Startup Professionals Musings

Competition is not always a bad thing, and the real purpose is often to make the world a better place. With a singular focus on building unicorns, very rapid growth has been a key metric. It’s also a good defensive move, to preempt competition, which is bound to come world-wide.

8 Startup Lessons From “The Founder” Movie

InfoChachkie

As a Professor at UC Santa Barbara , I constantly battle Hollywood’s stereotype of the rapacious, maniacal businessperson, by teaching my students that Honesty is a competitive advantage. Measure What Matters – The McDonald brothers were dogmatic about tracking metrics.

6 Technology Trends Will Spawn Countless New Ventures

Startup Professionals Musings

This gives rise to the personalization and customization that we all want. Analytics will soon drive nearly all business decisions for any company that wants to remain relevant to its customers. Data enable: use metrics and measurements.

10 Keys To Delivering Innovation As An Entrepreneur

Startup Professionals Musings

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems.

8 Strategies To Optimize Your Business Pace Of Change

Startup Professionals Musings

By default, innovation in every business decreases over time, and continuous innovation requires ongoing initiatives and measures of customer perceived value. Stroh, which details the principles and metrics to follow for fostering innovation in any organization.

7 Strategies To Accelerate Creativity In Your Company

Startup Professionals Musings

The most competitive startups do both, all the time and every time. In today’s competitive world, with its accelerating rate of change, no competitive advantage lasts long. The only sustainable competitive advantage is creativity.

Who Should be on Your Startup Board?

Both Sides of the Table

This is the norm and unless you have a hugely competitive round it’s not worth fighting. This is not true in the majority of cases but rather when you have competition in your round and feel confident in using your leverage. If your metric move immediate up-and-to-the-right?

Here’s Why a Booming Tech Market May Fool You into Thinking You’re Successful

Both Sides of the Table

It’s when the noise stops and you can actually get customer attention, press articles and VC meetings. People attending marquee conferences with rock bands, prominent speakers, Gartner Group prognosticators and lots of other happy customers. Work with customers on business cases (for internal use) and ask for case studies (for you to publish in marketing). Create company measures for success that go beyond financial metrics.

Why Startups Need a Well Articulated Strategy (And How to Think About Yours)

Both Sides of the Table

Compelling in the sense that you solve a real problem a target group of potential customers has with a product that is significantly better than the alternatives on that market. The idea of “going deep” with customers has always shaped how I think. ” Customer use.

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How Great Entrepreneurs Spell Continuous Innovation

Startup Professionals Musings

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems.

Businesses Need Employee Engagement More Than Process

Startup Professionals Musings

With interactive social media and video everywhere, everyone needs to feel they have a relationship with their leaders, and every brand needs leader personification for customers to relate. Interact with employees and customers on a regular basis.

10 Principles For Sustainable Innovation In Business

Startup Professionals Musings

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems.

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5 Startup Challenges That Derail Many Entrepreneurs

Startup Professionals Musings

Funding is depleted before customer sales ramp up. One of the pitfalls of optimism is the expectation for early customer growth, and understating the real costs of design, development, and inventory. Your customers and competition make unexpected moves.

8 Positive Lessons From Facebook On Building Momentum

Startup Professionals Musings

As a startup, you need to use your limited resources to excel at a few core things for your best customers, in order to stand out and get the momentum going. Your customers’ biggest need is not for more things. Pick a single metric that is the focus for all growth.

6 Keys To Making Timely Changes To Save Your Business

Startup Professionals Musings

The solution is to establish and maintain a culture and processes that don’t view change as a discrete event to be spotted and managed, but as an ongoing opportunity to improve competitiveness. Imbue customer change focus.

What I’ve Learned About Venture Funding

Both Sides of the Table

With perfect information and too much competition you pay up or they walk right down the street and get it from somebody else.” It forces the founder to spend time in front of customers. VC funding. Our perspectives on the topic wax and wane with market cycles.

Scaling Sales: Arming & Aiming – Objection Handling

Both Sides of the Table

In the evangelical phase you’re working through these with customers on the fly. But they want to establish a baseline in the customer’s mind of the value they will get by using your product. Even better if that customer is referenceable!

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Use Key Strategic Elements To Avoid Business Plateaus

Startup Professionals Musings

He outlines six dimensions of a winning business strategy, with some practical, research-based steps that I like, to focus on in achieving extraordinary results: Above all, deliver an exceptional total customer experience. Highlight your competitive value, not your technology.

5 Steps On The Success Path For Every Small Business

Startup Professionals Musings

But the reality is that sellers are no longer in charge of the customer buying process. Kristin Zhivago, in her classic book “ Roadmap to Revenue ,” makes the point that the selling system is broken, since sellers no longer sell the way customers are buying.