Startup Professionals Musings

FEBRUARY 19, 2018

Show them that you have done your homework with industry experts and potential customers, and convince them you are not asking for charity or a donation. Friends and family are quick to differentiate between a passionate hobby and a sincere effort to change the world. Get started first on your own time and money.

Tips

Berkonomics

JUNE 26, 2025

Even small community service-providers can be sold to buyers hungry to get into a business already in revenue with a steady customer base. Most businesses fall into the class of those that can be sold someday to a willing buyer.

Class

Berkonomics

JULY 17, 2025

In general, there are three types of products or services: those a customer needs, those a customer wants, and those a customer believes he does not want or need. Your marketing and sales effort must be focused entirely upon making your product solve an urgent customer need. Why buy now?

Sales

Xconomy

OCTOBER 3, 2017

ServiceNow (NYSE: NOW ), the Santa Clara, CA-based giant that provides cloud-based IT services, is boosting its emphasis on human-centered design with its acquisition of Telepathy , a San Diego specialist in customer experience and design. Financial terms of the deal were not disclosed.

San Diego

Tech.Co

MAY 18, 2017

TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers. StackCommerce is a native commerce platform with turnkey solutions that increases user engagement, growth, and monetization. The Agency.

Los Angeles

Both Sides of the Table

FEBRUARY 28, 2018

When a product is truly unique and demanded a retailer willingly promotes and sells it en masse in part because it does get margin on the good but also because it brings customers in the door who spend on other products. Ariel understood her customer?—?the So Why Does This Matter? the modern buyer of home products?—?better

Product

Tech.Co

JULY 12, 2017

ReplyYes is a frictionless e-commerce over mobile messaging experience: customers simply reply “YES” to buy the product and have it delivered. ProductionPro pulls scripts, research, designs, and continuity together to empower creative decision-making.

Artificial Inteligence

Startup Professionals Musings

AUGUST 14, 2021

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

Customer

Startup Professionals Musings

JULY 10, 2021

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Customer

TechCrunch LA

JULY 9, 2019

The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy. Once the procedure is booked, Doctours puts together itineraries that provide different options for flights and hotels based on the needs of the patient, the company said. O’Shaughnessy wrote in an email.

Custom

Berkonomics

MARCH 10, 2022

Customer empowerment is moving so fast nowadays that many of us are running to just catch up. But don’t close your eyes to the fact that your customers have grown to expect your products or services in the form of…. Entering the age of mass customization. The post Customer empowerment? Expectations rise with technology.

Customer

Berkonomics

SEPTEMBER 21, 2023

Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release. Providing feedback to your teacher customer.

Customer

Berkonomics

DECEMBER 22, 2022

Repeat customers, raving fans, angry backlashers, commodity shoppers. First, negative kinds of loyalty: Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. Worse yet, customers attained through these sources are rarely loyal at all.

Customer

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

Customer

Startup Professionals Musings

JULY 16, 2022

We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. The bottom line is that by directing your actions toward helping others pursue their dreams and customer dreams, you will make amazing progress in achieving your own.

Customer

socalTECH

FEBRUARY 3, 2022

Goleta-based property management and real estate software developer Yardi said this week that it has been selected by investor services provider IQ-EQ as its international real estate fund management platform. Financial terms of the win were not announced. Yardi said it will be used across IQ-EQ's global operations.

Services

L.A. Business Journal

NOVEMBER 1, 2021

When it launched 12 years ago as a solar panel installation spin-off business, Pasadena-based SunGreen Systems Inc.could have tried to compete with major players in the residential solar rooftop market.

Custom

Startup Professionals Musings

MAY 27, 2023

With interactive social media and video everywhere, everyone needs to feel they have a relationship with their leaders, and every brand needs leader personification for customers to relate. Interact with employees and customers on a regular basis. Never be too busy to talk to real customers.

Customer

Startup Professionals Musings

OCTOBER 30, 2022

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer

TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. However, although they are providing such significant value, a lot of them operate with limited funding and resources, which ultimately affects the customer experience.

Tool

Both Sides of the Table

AUGUST 11, 2021

Photo by Vanna Phon on Unsplash Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. that’s where the customers are. But if you ask anyone in the ecosystem of customer acquisition?—?founders, no surprise?—?that’s founders, marketers, investors?—?and

Product

TechCrunch LA

DECEMBER 10, 2020

Over the next 20 years, Swell is targeting the development of over 3,000 gigawatt hours of clean solar energy production, with customers storing 1,000 gigawatt hours for later use, and dispatching 200 gigawatt hours of this stored energy back to the utility grid.

Develop

Both Sides of the Table

OCTOBER 25, 2014

Enterprise Sales – The very first thing a potential customer does when you email or call to set up a meeting is Google you. So does the enemy who is fighting for the customer to choose another vendor. Customer Acquisition - I left customer acquisition for last intentionally. Just like negative press hurts.

Press

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI

TechCrunch LA

SEPTEMBER 30, 2019

The company used its overdraft protection service and money management display to shift customers’ focus away from the total balance that their account would show by giving them a sense of how much was actually left in their accounts once debits were included in their statements.

Company

Both Sides of the Table

MAY 20, 2020

Customers were happy and restaurants focused on their in-store business. The problem for the restaurants is that the more successful the “aggregators” of customer demand become over time, the less power the restaurants themselves have individually. they just put up with the food delivery company fees. so, too, are restaurants.

SaaS

TechCrunch LA

MAY 21, 2020

The company first pitched the market with an investment management service like those from Betterment and Wealthfront, but one where customers could choose their own fees. There’s a whole suite of new services designed to help customers go green too. Aspiration can now tell you the ‘social impact’ of your monthly spending.

Los Angeles

Both Sides of the Table

FEBRUARY 22, 2015

And after one meeting they started asking for his advice about marketing, customer engagement, product design, monetization – whatever. Chamillionaire has a way more refined sense of what customer behavior is like than most ivy league graduates with nice Powerpoint slides that I meet.

Conference

TechCrunch LA

APRIL 28, 2020

The company said it would use the money to expand its team and customer deployments to compete with its market adversaries. Right now Amply is managing charging operations for customers including: East Contra Costa County’s Tri Delta Transit , and an electric school bus fleet demonstration in New York City with Logan Bus.

Funding

TechCrunch LA

DECEMBER 8, 2020

The company differentiates itself from the pack by monitoring the perimeter of its customers’ networks and alerting them to security risks or vulnerabilities. In the past year, the company has tripled its headcount and now has offices in New York, Atlanta, Chicago, Portland, Los Angeles, and Dallas.

Startup

Both Sides of the Table

NOVEMBER 14, 2017

There is nothing more pure than building a product, putting it out in the world and seeing paying customers using your product and in some cases loving it. As companies get this initial customer feedback on their product they start to have to ask harder questions about unit economics: How much does it cost us to acquire a new customer?

Startup

TechEmpower

JULY 31, 2023

How does it meet customers’ needs? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? Customer Lifetime Value (CLV) How much money will your business generate from each converted customer? What does the business do?

Metrics

L.A. Business Journal

MARCH 15, 2021

which generates customer acquisition leads for insurance carriers through a digital platform, is far from a typical tech startup. MediaAlpha Inc.,

Platform

TechEmpower

NOVEMBER 13, 2023

So instead, we fill it with a completely custom blurb, written just for him: Hello! Thanks to his custom blurb, instead of closing his browser and feeling inadequate for the rest of the day, Mark completes his bio and becomes a happy customer. Which means better conversions and happier customers.

Generative AI

L.A. Business Journal

OCTOBER 29, 2020

will move jobs to Van Nuys Airport from Long Beach as part of a streamlining and modernizing of its customer service. Gulfstream Aerospace Corp.

Van Nuys

TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. Demand for ChargerHelp’s service has attracted customers and investors. Terry, who co-founded ChargerHelp! , That wasn’t the problem. The company said it has raised $2.75

Incubator

TechCrunch LA

FEBRUARY 3, 2021

Good Eggs says that in the past year, revenue has grown to the nine figures (more than $100 million), hired more than 400 employees and nearly doubled its customer base. In addition to the funding, Good Eggs is also announcing that it has hired Vineet Mehra as its chief growth and customer experience officer.

Southern California