Fintech Finli Helps Small Businesses Find Customers
L.A. Business Journal
MAY 18, 2020
a downtown-based fintech startup, is adapting to the Covid-19 crisis by helping its customers adapt. Finli Inc.,
5 Keys To Personalized Team And Customer Connections
Startup Professionals Musings
MAY 27, 2023
With interactive social media and video everywhere, everyone needs to feel they have a relationship with their leaders, and every brand needs leader personification for customers to relate. Interact with employees and customers on a regular basis. Never be too busy to talk to real customers.
Customer 
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6 User-Centered Design Guidelines To Thrill Customers
Startup Professionals Musings
SEPTEMBER 9, 2023
Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.
Design 105
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7 Business Leadership Traits Persuade Customers Today
Startup Professionals Musings
JULY 16, 2022
We are living in a new generation of business, where customers drive the experience, and highly engaged employees are required to keep up with customer expectations. Leaders today must always project confidence and help others develop confidence, courage, and curiosity. Kindly confident: project and inspire confidence.
Customer 152
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8 Ways The Stakes Are Higher On Customer Expectations
Startup Professionals Musings
AUGUST 14, 2021
With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.
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Greatly exceed early customer expectations.
Berkonomics
AUGUST 3, 2017
First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product. Make your customer a partner in the process.
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10 New Realities Drive The Customer Decision Process
Startup Professionals Musings
DECEMBER 25, 2021
Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.
Customer 136
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5 Tactics To Ensure Your Solution Is Customer Driven
Startup Professionals Musings
MARCH 20, 2023
Instead, they need to validate a customer problem and real market need first. Don’t create solutions looking for a problem , since investors ignore these, and customers other than early adopters will be hard to find. I say again, customers buy solutions, not technology. Look for customer willingness and ability to pay.
Customer 110
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8 Ways To Ensure Customer Interactions Are Memorable
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Customer 147
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6 Principles For Creating Great Customer Experiences
Startup Professionals Musings
DECEMBER 23, 2020
Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.
Customer 150
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Dave Names Customer Experience VP
socalTECH
AUGUST 9, 2019
Los Angeles-based fintech startup Dave , which offers up an online banking service which helps users build their credit, announced on Thursday that it has named Mia Alexander as its new VP of Customer Experience. Alexander was most recently VP of Customer Experience at Green Dot, where she had been for over 16 years.
Customer 113
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7 Keys To Sustainably Enriching Your Customers’ Lives
Startup Professionals Musings
DECEMBER 22, 2021
As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.
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Upgrade gives hair stylists tools to market, sell custom wigs from one marketplace
TechCrunch LA
MAY 3, 2022
Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. A hairstylist can help a woman feel better about themselves. Upgrade is empowering the stylist, on one hand, to help them grow their business,” she said.
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If You Don’t Respect Your Customers You Won’t Be Successful
Both Sides of the Table
DECEMBER 7, 2014
I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.
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5 Keys to Ensuring Credibility, Trust, and Customers
Startup Professionals Musings
DECEMBER 18, 2020
As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.
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Centerfield Launches New Product For Customer Acquisition
socalTECH
SEPTEMBER 19, 2019
Los Angeles-based Centerfield , a company which provides marketing and customer acquisition to the residential services, business services, and telecommunications markets, says it has launched a new product, called Insights by Scout. Pricing on the new product was not announced. READ MORE>>.
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5 Challenges When Predicting Future Customer Behavior
Startup Professionals Musings
FEBRUARY 4, 2023
Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. I found some help in this regard from a classic book, “ Humanizing Big Data ,” by leading consumer researcher Colin Strong.
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Gemist Helps Consumers Create Customized Jewelry
L.A. Business Journal
AUGUST 3, 2020
Gemist Inc. wants to bring the bling direct to consumers.
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Invoca: Website Experience, Customer Service Key During COVID-19
socalTECH
OCTOBER 12, 2020
Santa Monica-based Invoca , which provides call tracking and analytics software, says a new study it ran shows that website experience and customer experience has become much more important in the era of COVID-19, particularly in big ticket purchases. READ MORE>>.
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Grocery startup Mercato spilled years of data, but didn’t tell its customers
TechCrunch LA
APRIL 14, 2021
A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Mercato raises $26M Series A to help smaller grocers compete online.
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7 Key Strategies To Ensure Long-Term Customer Growth
Startup Professionals Musings
JANUARY 11, 2020
They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?
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Can your employees recruit from a customer or supplier?
Berkonomics
JANUARY 9, 2020
One of your employees is approached by an employee of a customer or of a supplier, stating that “It sure would be great to work in your company.” And without a policy or sometimes without thinking, your employee responds with a “Let me help,” or worse yet, “I have a position open.”. State your policy clearly.
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Nimble's Jon Ferrara On Retaining And Keeping Customers
socalTECH
MARCH 14, 2018
As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?
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BlackLine Taps Zuora For Chief Customer Officer
socalTECH
OCTOBER 3, 2016
Los Angeles-based BlackLine said this morning that it has named Karen Flathers as the company's new Chief Customer Officer. BlackLine said Flathers will oversee oversee the day-to-day functions of its Implementations, Support, Customer Success and Product Training departments.
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Doctours offers packaged medical tourism for U.S. customers
TechCrunch LA
JULY 9, 2019
Currently working out of Quake Capital’s Austin incubator, the company helps patients search for and compare the cost of procedures, connect with doctors and book everything from in vitro fertilization to stem cell therapy, cosmetic and reparative plastic. surgery, weight loss surgery, dental work and Lasik. .
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225 Customer Validation - 33 Great Articles
SoCal CTO
OCTOBER 6, 2011
I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying." Customer Validation 101. Either: "That’s interesting.
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Customer Trust Is An Opportunity With A Huge Payback
Startup Professionals Musings
MARCH 14, 2022
I continue to believe that most of the data gathering in the real world, and on the Internet, is done by businesses to help you find what you want, protect you, and improve your experience, rather than invade your privacy or scam you. Market your solution and user benefits, not the mysterious technology behind it.
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10 Key Principles To Drive Customer Decisions Today
Startup Professionals Musings
MARCH 16, 2019
Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.
Customer 107
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How Modern Companies Have Redefined Customer Support
Startup Professionals Musings
JUNE 5, 2019
Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.
Customer 84
84 ReachLocal Trumpets Marketing Automation Customer List
socalTECH
MARCH 27, 2014
ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. reachlocal marketing automation customers leads software' The product had been launched in September of 2013. READ MORE>>.
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153 
Deka Takes On Custom, 3D Printed Bluetooth Headsets
socalTECH
SEPTEMBER 23, 2013
Deka , a new startup developing custom Bluetooth headsets, said today that it has launched a crowdfunding effort to help launch the company. The startup--led by Erik Adams--said it is raising $100,000 on an Indiegogo campaign for its products, which let users create their own, custom 3D printed Bluetooth headsets. READ MORE>>.
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The/Studio Finds $11M For Custom Manufacturing Network
socalTECH
SEPTEMBER 20, 2018
Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company says it has offices in China, Romania, Philippines, Los Angeles and San Francisco.
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113 Lumi Lands $9M For Custom Packaging For E-Commerce Brands
socalTECH
FEBRUARY 15, 2018
Los Angeles-based Lumi , which provides the fancy, custom packaging you might see from MeUndies or FabFitFun, has raised $9M in a Series A funding, the company said on Wednesday. The company helps manage manufacturing of custom boxes and other packaging for e-commerce and other brands, using a network of suppliers.
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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right
socalTECH
MARCH 1, 2018
As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.
Customer 113
113 
53 Questions Developers Should Ask Innovators
TechEmpower
JULY 24, 2023
Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?
Develop 520
520 How to Know When to Sell vs. When to Market to Customers
Both Sides of the Table
JULY 9, 2013
You know exactly when you want to sell to this customer and presumably it’s this quarter! And when I say this I’m assuming that you’re already identified the customer pain and talked about how you’re uniquely qualified to solve their business problems. .” Which customers to target: Elephants, Deer or Rabbits ?
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ChowNow Extends Android Pay Restaurant Customers
socalTECH
MAY 16, 2016
Los Angeles-based ChowNow , which develops tablet-based, online ordering and marketing software for restaurants, has inked a partnership with Google , to help its restaurants accept Android Pay. ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers.
Customer 124
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Viasat Targets Residential, Business Customers In Services Partnership
socalTECH
JANUARY 29, 2018
Carlsbad-based satellite Internet services provider Viasat is ramping out its efforts to reach residential and business customers, with a new partnership with service provider Perfect 10. Financial details of that fulfillment partnership were not announced.
Customer 113
113 
HopSkipDrive Commits $2M For Ride Credits To Customers
socalTECH
NOVEMBER 30, 2021
Los Angeles-based youth transportatoin service HopSkipDrive announced this morning that it will invest $2M in free ride credits, to help solve a school bus driver shortage. According to the company, it will provide those $2M in ride credits to existing education partners in CA, CO, WI, and WA as part of its Opportunity for All Community Fund.
Customer 113
113 
Rubicon Project Hails Growth, New Customers
socalTECH
APRIL 30, 2013
The startup says it added more than 200 new publishers and 100 new buyer channels for the six months ended March 31, 2013, and that its customers now include more than 500 of the world''s premium publishers, including eBay UK, Time, ABC News, the Wall Street Journal, Tribune Company, Virgin Media, People, Universal and many others.
Customer 220
220 
ServiceNow Wins University Customer
socalTECH
JUNE 10, 2013
San Diego-based ServiceNow announced today that it has signed on Bournemouth University as a customer. According to ServiceNow, the university is using its software-as-a-service for helping to consolidate multiple IT systems, and provide IT self service to faculty, staff, and students.
Customer 153
153 
Locale puts $2M to work helping people discover local cuisine
TechCrunch LA
OCTOBER 19, 2021
Locale, based in San Francisco, enables customers to order from dozens of businesses, including bakeries and restaurants, and get them delivered in one box for just a $5 delivery fee. When you move around a city, you often end up farther away from some of your favorite restaurants and bakeries.
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Aspiration’s New Credit Card Helps Shoppers Cut Their Carbon Footprint
L.A. Business Journal
APRIL 5, 2021
has built its business around finding ways for customers to “both do well and do good,” and its latest product is aimed at consumers worried about the environmental impact of their spending. Banking services company Aspiration Partners Inc.
Help 227
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