Remove guest-post
article thumbnail

A personal story about quality control

Berkonomics

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156
article thumbnail

Ouch! If I had only learned this before losing millions!

Berkonomics

The first of several advanced products was a unique cell phone for hotel rooms, connected through a special “switch” in the hotel’s telephone room that was able to detect when a call was coming to the guest room phone and simultaneously ring the cell phone assigned to that room, no matter where it was at the moment. Market research matters?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to undermine or reinforce your corporate culture

Berkonomics

And that certainly counts for customers too, although the customer jungle drums don’t communicate quite as fast as the virtual water cooler system, even with today’s many ways of posting negative reviews about company behavior. People working together with only the customer in mind. Culture done right.

article thumbnail

How will you ride the next wave?

Berkonomics

The mobile Internet – The latest major computing cycle [Email readers, continue here…] Over the last fifty years, the world transitioned from mainframe computing to mini-computers to PCs to the desktop Internet. We will enable segmentation of the population to produce customized messages and actions. This is big business.

Mobile 156
article thumbnail

Oh please! Walk the talk!

Berkonomics

And that certainly counts for customers too, although the customer jungle drums don’t communicate quite as fast as the virtual water cooler system, even with today’s many ways of posting negative reviews about company behavior. Email readers, continue here.] Now that’s showing faith.

article thumbnail

The Men of Pinterest

InfoChachkie

The following guest post comes from Sean Percival, CEO of Wittlebee , a kids clothing club that sends its customers a new customized box of clothes every month, based on their children's age, color preferences and geographic location. I am an investor in Wittlebee via Rincon Venture Partners. Hunter Walk. Chris Brogan.

Blogging 178
article thumbnail

Why Startups Need to Blog (and what to talk about …)

Both Sides of the Table

This post originally ran on TechCrunch. This is a post to help you figure out why you should write and what you should talk about. This is a post to help you figure out why you should write and what you should talk about. I’ll bet your customers, business partners or suppliers would love similar. Absofuckinglutely.

Blogging 373