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InfoChachkie
JANUARY 16, 2018
Jim Semick: I’ve been launching and managing software products for 15 years now, going back to when you and I worked together at Expertcity before it was acquired by Citrix. I have always worked on early stage products. Some of the products I’ve helped validate and launch include GoToMyPC, GoToMeeting and AppFolio.
Startup Professionals Musings
MAY 15, 2013
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Always end self-help postings with “Did this answer your question?”
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Startup Professionals Musings
SEPTEMBER 12, 2021
As a startup mentor and investor, I am approached regularly by aspiring entrepreneurs who assert that business plans take too much time, are inaccurate, and rarely add value. The size of the document should be based on your style, but 10-20 pages or slides are usually more than adequate to outline even a complex business.
Startup Professionals Musings
JUNE 6, 2012
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.”
socalTECH
FEBRUARY 10, 2017
For today's interview, we sat down and talked with Mike Whitmire , the CEO and Co-founder of Los Angeles-based FloQast (www.floqast.com), a developer of financial close management software for enterprise accounting. We were about a year out from our IPO when I joined, to work inside accounting. We're not an accounting system.
Startup Professionals Musings
AUGUST 30, 2013
Everyone recognizes a great entrepreneur when they work with one, but most entrepreneurs don’t know what to look for in themselves that will drive that perception by others. The points are great, but can be made even simpler and more actionable by adapting then to the world of the entrepreneur: Demonstrate character.
Startup Professionals Musings
JUNE 14, 2013
On a regular basis, I am approached by entrepreneurs who assert that business plans are a waste of time. They cite sources like a recent BusinessWeek story, “ Real Entrepreneurs Don’t Write Business Plans ” and this NY Times article. If your rich uncle is an accountant, or has his own business, I recommend a good business plan.
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