Remove Customer Remove Examples Remove Metrics Remove Satisfaction
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5 Ways To Optimize Team Satisfaction In The Workplace

Startup Professionals Musings

With business teams now getting back together in the workplace after primarily working remotely during the pandemic , it’s an ideal time to implement change and make sure your team is feeling a renewed sense of satisfaction, high engagement, and maximum productivity. Let that be part of their job satisfaction.

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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147
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7 Keys To Sustainably Enriching Your Customers’ Lives

Startup Professionals Musings

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114
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8 Elements Of Ownership Thinking And Startup Success

Startup Professionals Musings

I have personally worked as an employee of large businesses, as well as a partner in new ventures, and found the latter to have more potential for satisfaction. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. The return and satisfaction were greater than the cost.

Startup 111
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6 Work Activities Are Required For Business Success

Startup Professionals Musings

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. If you are a genius at invention, for example, then that is the role you should seek to keep you motivated and productive. Timing is important, and communication with your customer set is critical.

Activity 108
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6 Ways To Build A Business Based On A Higher Purpose

Startup Professionals Musings

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. For example, consider CVS Health's Project Health program, which directed teams to provide free health screenings to disadvantaged and underserved patient populations. Measure customer value perception at every stage.

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5 Forces That Kill Momentum For Business First-Movers

Startup Professionals Musings

For example, when I was with IBM, in an era where constant change was necessary to compete, we made job rotation and training a prerequisite for good performance ratings, so that team members sought change and new learning, rather than passively resisting. Set up training courses that highlight agility, and adopt agile working practices.

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