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Top 120 Startup Posts for 2010

SoCal CTO

Steve Blank , January 25, 2010 10 Tips for Adding Game Mechanics to a Non-Gaming Service - ReadWriteStart , September 21, 2010 Startups & VCs: Learn How to Design, Market, & Eat Your Own. - First Principles.

Startup 378
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10 Tips To Ensure That Your New Venture Is Investable

Startup Professionals Musings

Here are some pragmatic tips on how to make your startup more scalable and investable: If you need investors, start with a scalable idea. I see too many business plans that are really product plans for customers, touting free services and long feature lists. Outsource what is non-strategic to optimize leverage.

Tips 135
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10 Tips For Building The Most Scalable Startup

Startup Professionals Musings

Here are some pragmatic tips on how to make your startup more scalable and investable: If you need investors, start with a scalable idea. I see too many business plans that are really product plans for customers, touting free services and long feature lists. Outsource what is non-strategic to optimize leverage.

Tips 111
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9 Women Can’t Make a Baby in a Month

Both Sides of the Table

In the initial phases of any new market you’re developing a product (hopefully with a minimal set of features), getting feedback from customers, refining your product based on user feedback and then re-launching your product. The former was outsourced, the latter was our own team. Rinse & repeat. This is total bullshit.

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How to Make a Real Social Media Customer Connection

Startup Professionals Musings

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

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7 Tips For Success With Today’s Demanding Customers

Startup Professionals Musings

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Demand 71
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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.