TechCrunch LA

APRIL 10, 2019

The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots. Through FLIR’s Infrared Training Center, FLIR and DroneBase will develop a specialized training program that will be certified exclusively by DroneBase.

Training 147

Training Outsource Development Outsource Capital 147

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Customer 150

Customer Custom Design Product 150

Both Sides of the Table

APRIL 3, 2014

I had never had any sales training so everything we did for the first couple of years was instinctual. We focused together on improving our sales methodology, our training and our comp plans through a larger than life ex country manager from PTC named Kai Krickel. Customers buy solutions to solve their problems.

Sales 382

Sales Help Startup Pricing 382

Startup Professionals Musings

SEPTEMBER 17, 2021

Yet in this age when customers have a thousand alternatives, and are overwhelmed by a multitude of messages, sales efforts can make or break a business. In fact, I believe modern entrepreneurs need to be super sales people, in the most positive sense, to their team as well as customers. You and the customer have to be on the same side.

Sales 139

Sales Training Startup Customer 139

socalTECH

MARCH 6, 2020

San Diego-based Cubic Corporation said this week that it has named Min Wei as the company's Senior Vice President and Chief Customer Officer. Wei has been at Cubic since 2009. READ MORE>>.

Customer 113

Customer Custom San Diego Training 113

Both Sides of the Table

APRIL 20, 2010

They care about the quality of what is build more than they care about end customers. VP’s of Engineering are essential to making sure the trains run on time. They still have the respect of their team because they’re technical by training. You still have some leeway to hire above them if need be.

CTO Hire 400

CTO Hire Fractional VPE Startup Outsource Development 400

Startup Professionals Musings

DECEMBER 25, 2021

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

Customer 136

Customer Custom Sales Social Media 136

Startup Professionals Musings

MAY 9, 2022

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Gregg Lederman, in his classic book, “ ENGAGED!:

Customer 123

Customer Custom Services Training 123

Startup Professionals Musings

OCTOBER 30, 2022

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 146

Customer Custom Startup Course 146

TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. Demand for ChargerHelp’s service has attracted customers and investors. Terry said they have also hired their core team of seven employees and trained their first tranche of technicians.

Incubator 287

Incubator Outsource Development Los Angeles Startup 287

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Customer 133

Customer Custom Social Media Startup 133

Both Sides of the Table

MARCH 19, 2013

The most important way to sell a product for an early-stage business (or frankly any stage) is to have strong referenceable customers. How do you get referenceable customers? Your project is forked without a rollout organization, communications, measurement, integration and without turning sales into referenceable customers.

Startup 403

Startup Sales Software Review Technical Review 403

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 124

Customer Custom Startup Course 124

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

SEPTEMBER 1, 2023

Having the best solution is a good start these days, but a solution alone is no longer enough to keep customer attention and loyalty. Start with feedback from real customers, set measurable objectives, and make sure rewards and incentives are tempered by customer experiences, rather than only internal thresholds.

Customer 106

Customer Custom Startup Competition 106

Berkonomics

MAY 3, 2018

Many executives and managers have made the mistake of using the financial and sales forecast to plan and execute hiring of new employees – so that they could be trained and up to speed when the demand arrives. The balance between preparedness and cost. Although hiring early does add to overhead by bringing employees aboard before they.

Training 226

Training Layoffs Demand Resource 226

Startup Professionals Musings

SEPTEMBER 9, 2023

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Design 105

Design Customer Custom Product 105

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

OCTOBER 21, 2023

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Customer support is more than handling exceptions. Your challenge is to present a total business solution to the right customer set to build your credibility and momentum.

Customer 109

Customer Custom Satisfaction Sales 109

Both Sides of the Table

MARCH 21, 2013

This might mean helping customers buy traffic, arb’ing deals, helping with RTB pricing or trading, etc. This might mean helping customers buy traffic, arb’ing deals, helping with RTB pricing or trading, etc. Minimize Any Custom Work That Will Not Feed Back Into Your R&D. rollout support. configuration.

Software Review 321

Software Review Software Services Company 321

Both Sides of the Table

NOVEMBER 22, 2014

“There is no training. ” Ironic that an article purporting to uncover a company with no training would publish pseudo journalism about the Uber experience. .” ” Ironic that an article purporting to uncover a company with no training would publish pseudo journalism about the Uber experience.

Press 418

Press Journal Startup Training 418

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you can’t quantify or document your service for repeatability and new employee training, you will kill yourself trying to grow the business. The customer experience is more than the service.

Startup 174

Startup Training Services Writing 174

Both Sides of the Table

OCTOBER 26, 2014

Yesterday I wrote a post about The Silent Benefits of PR in which I pointed out that most young companies I encounter don’t fully grasp the benefits of PR because they are less measurable than product milestones or customer acquisition analyses (like CAC/LTV). Just don’t spam people.

Press 319

Press Startup Writing Training 319

Both Sides of the Table

FEBRUARY 9, 2013

Work on budgets, submit RFPs, answer customers support calls, work the bug-tracking software, and trying to meet the next sprint release schedule. Your 2am coding session is more important than their 2am cocktails on the redeye back from Japan where they have no customers. Sell stuff. Your 8-year-old Toyota is just fine.

Conference 398

Conference Technical Review Truecar Software Review 398

Startup Professionals Musings

AUGUST 15, 2020

Young entrepreneurs often are so excited by new technology or their latest invention that they forget to translate it into a value proposition that their customers or potential investors can understand and relate to. Customer data integrity and security. This priority applies to big companies, as well as startups.

Technology 165

Technology Social Network Training Startup 165

TechCrunch LA

NOVEMBER 27, 2019

Bounce, formerly known as Metro Bikes, allows customers to rent a scooter for as little as Rs 1 (0.1 Gift Guide: STEM toys for your builders-in-training. It says Beat Games will join Oculus Studio but will continue to operate independently. Indian scooter rental startup Bounce raises $150M. cents) per kilometer and Rs 1.5

Netflix 243

Netflix Guide Los Angeles Screening 243

TechCrunch LA

AUGUST 29, 2019

When ProGuides pulled the covers off of its service earlier this year, the young Los Angeles-based startup intended to give gamers a way to train with professional and semi-pro esports players from around the world. “After we launched the beta, we found some interesting user behavior,” says Sam Wang.

Coach 180

Coach Seed Funding Training Platform 180

Startup Professionals Musings

JUNE 11, 2023

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

Customer 131

Customer Custom Social Media Training 131

Both Sides of the Table

JANUARY 26, 2013

I think many board members (including VCs) were trained 10+ years ago when life was very different and their advice often comes from an outdated lens. So while you get the benefits of recruiting, being on VC radars and customer legitimacy there are also downsides. Should I Bundle it With More Juicy News? That used to be the standard.

Startup 355

Startup Funding News Press 355

Both Sides of the Table

MARCH 30, 2011

In the initial phases of any new market you’re developing a product (hopefully with a minimal set of features), getting feedback from customers, refining your product based on user feedback and then re-launching your product. Rinse & repeat. It seemed to be purely speculative. I was a victim of this kind of thinking. He was tech.

Development Team Review 374

Development Team Review Technical Review Startup Resource 374

Both Sides of the Table

OCTOBER 31, 2011

Think about it – if you have all of your customers already signed into Twitter then you have a much better chance that they’ll use your app to publish into their Twitter stream and drive more traffic back to your app. And any app that doesn’t is myopic. Consider some simple examples.

News 324

News Web Email Startup 324

Startup Professionals Musings

DECEMBER 21, 2022

As an entrepreneur, it’s never too early to set the culture you need for a thriving business, as well as thriving employees, customers, partners, and vendors. Start with only the very best people, demand excellence, and train them to stay ahead of the pack. Reframe selling as an activity that improves customer’s lives.

Training 127

Training Customer Custom Social Media 127

Startup Professionals Musings

FEBRUARY 24, 2020

Many entrepreneurs I have mentored make big mistakes in this area, by hiring low-cost friends and family, with minimal skills or training, and expecting them to have the same work ethic , passion, and business knowledge as the founder. Direct customer-facing non-technical roles should be the last ones outsourced. with experience.

Outsource 123

Outsource Startup Technical Review Training 123

Berkonomics

JANUARY 2, 2014

My dad was a smart businessman, even if not formally trained. A year after graduation from college, I left for six months to serve my active duty obligation in the US Navy, while others took care of accounting and customer relations. I was bitter, but unable to do anything about it, since there was no partnership agreement.

Startup 219

Startup Activity Press Training 219

Startup Professionals Musings

JANUARY 2, 2021

He later closed more than 8,000 of his stores for a day to provide employee racial-bias training. I often think of the scope of this example in my role as mentor to a struggling entrepreneur who is quick to blame his problems on employee mistakes, or even changing customer expectations. Don’t wait for a crisis to test accountability.

Training 173

Training Examples Startup Social Media 173

Startup Professionals Musings

MARCH 28, 2020

As an entrepreneur, it’s never too early to set the culture you need for a thriving business, as well as thriving employees, customers, partners, and vendors. Start with only the very best people, demand excellence, and train them to stay ahead of the pack. Reframe selling as an activity that improves customer’s lives.

Startup 122

Startup Training Customer Custom 122

socalTECH

DECEMBER 1, 2021

Santa Barbara-based Invoca, which develops artificial intelligence powered, sales conversation tools and call tracking products, says it is launching a certification program for its agency customers. The company said the new program is free.

Artificial Inteligence 113

Artificial Inteligence Santa Barbara Training Sales 113