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53 Questions Developers Should Ask Innovators

TechEmpower

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” What are your big milestones?

Develop 520
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Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. That said, when a customer posts on Facebook that you should lower your prices by 50%, perhaps this is not something you should spend too much time on.

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service needs to have escape hatches.

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32 Questions Developers May Have Forgot to Ask a Startup Founder

SoCal CTO

What are your key Startup Metrics ? How do you make your money? What already exists in your space? Who are your big competitors? Where do you stand on your brand, name, logo, positioning? Major Phases / Major Features - What are the major features in the major phases for the product? Administrators?

Develop 396
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32 Questions Developers May Have Forgot to Ask a Startup Founder

SoCal CTO

What are your key Startup Metrics ? How do you make your money? What already exists in your space? Who are your big competitors? Where do you stand on your brand, name, logo, positioning? Major Phases / Major Features - What are the major features in the major phases for the product? Administrators?

Develop 384
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Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service needs to have escape hatches.

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Why Your Marketing Campaign Sucks

Both Sides of the Table

Creating awareness for your brand and products is one of the lifebloods of technology startups yet in a world where so many companies are being created it becomes difficult to rise above the noise. Ever notice how some companies tend to be in the press all the time and your big new product launch struggled for inches?

Marketing 389