Startup Professionals Musings

OCTOBER 1, 2010

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service. Marty Zwilling.

Satisfaction 49

Satisfaction Customer Custom Startup 49

Startup Professionals Musings

OCTOBER 29, 2021

Studies have shown that work productivity is related to a happier work culture , and customer satisfaction and loyalty are also dependent on the culture. The stigma of a clunky desktop today can easily lower worker engagement and satisfaction. Measure results in terms of customer satisfaction.

Satisfaction 108

Satisfaction Outsource Study Platform 108

Startup Professionals Musings

FEBRUARY 8, 2023

While they are looking, you can benefit with new services or an expanded product line. Also, you must focus on business model innovations that cut costs for your customers, such as self-service, un-bundling your pricing, and selling directly to the customer. Selective outsourcing can save you real money. Make it a win on all fronts.

Outsource 95

Outsource Customer Custom Sample 95

Startup Professionals Musings

DECEMBER 22, 2021

Too many businesses I know still see customer service as a burden, rather than an opportunity to gain loyalty and advocacy. Your goal must be to make every aspect of a customer interaction a joy to both you and them, starting from the shopping experience, to the sales close, to delivery and service.

Customer 114

Customer Custom Satisfaction Metrics 114

Startup Professionals Musings

FEBRUARY 10, 2020

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 124

Satisfaction Organization Customer Custom 124

Startup Professionals Musings

APRIL 11, 2022

An effective tool I see used more and more, as a prelude to a more detailed business plan, is the Business Model Canvas , first introduced by Alexander Osterwalder back in 2008. Think of value propositions as bundles of services or products that create benefits (value) for customers. Value propositions. Key partners. Try this one.

Funding 133

Funding Activity Customer Custom 133

Startup Professionals Musings

JUNE 7, 2020

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. Marketing, sales, support, and service operations.

Entrepreneur 131

Entrepreneur Outsource Development Startup Competition 131

Startup Professionals Musings

SEPTEMBER 27, 2021

I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. When problems arise in a startup, blame is a useless tool. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction.

Startup 135

Startup Customer Custom Tool 135

InfoChachkie

AUGUST 22, 2016

Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. In ServiceTitan’s case, its appointments and service calls. If you sell a cost savings tool, measure the actual costs saved by your customers.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

DECEMBER 5, 2020

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinkers see their business mission as enriching the lives of customers, rather than being a better producer of products and services.

Entrepreneur 117

Entrepreneur Sales Customer Custom 117

Startup Professionals Musings

MARCH 9, 2019

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics. Get buy-in from your colleagues.

Social Media 98

Social Media Media Metrics Satisfaction 98

Startup Professionals Musings

JULY 13, 2022

Due to the rapid growth of influencer marketing , influencer tracking systems, such as Traackr or Pixlee have emerged as reliable tools for brands that employ influencers to track conversions from their sponsorships. Be proactive is reaching out for support and help. Use them to find your relevant influencers.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

AUGUST 27, 2023

Seek customer feedback on ways to improve value and satisfaction. Remember that customer experience is much more than just customer service, because it encompasses all the customer touch points with your company. Measure progress through metrics on sales, revenue, and penetration. Develop a mindset of improvement versus defense.

Customer 91

Customer Custom Marketing Startup 91

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Provide training, tools, and required decision authority. Don’t let your customer interactions go stale.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

DECEMBER 19, 2022

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. These are still good people with an intent to provide great products and services, but making a difference takes a back seat.

Entrepreneur 110

Entrepreneur Organization Customer Custom 110

SoCal Tech Calendar

JULY 15, 2009

Companies that have social media strategies are finding them to be a valuable tool for driving customer engagement and building brand loyalty; one that translates into real revenue and increased customer satisfaction.

Social Media 100

Social Media Media Case Study Satisfaction 100

Startup Professionals Musings

SEPTEMBER 19, 2015

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Entrepreneur 106

Entrepreneur Satisfaction Customer Custom 106

Startup Professionals Musings

JULY 13, 2019

An effective tool I see used more and more, as a prelude to a more detailed business plan, is the Business Model Canvas , first introduced by Alexander Osterwalder back in 2008. Think of value propositions as bundles of services or products that create benefits (value) for customers. Value propositions. Key partners. Try this one.

Activity 100

Activity Customer Custom Resource 100

Startup Professionals Musings

MARCH 12, 2017

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics. Get buy-in from your colleagues.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

JANUARY 12, 2020

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Entrepreneur 125

Entrepreneur Training Resource Customer 125

Startup Professionals Musings

FEBRUARY 21, 2018

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 57

Satisfaction Customer Custom Organization 57

Startup Professionals Musings

SEPTEMBER 17, 2014

Risks to the business drift off their radar screen, resulting in poor business decisions, as well as less job satisfaction and declining professional success. Every startup team member is close to the customer front lines, so they see how every function does or does not add value to the service they give to the customer.

Satisfaction 106

Satisfaction Organization Customer Custom 106

Startup Professionals Musings

MARCH 27, 2020

Indeed, there are many self-assessment tools available online, but I was more impressed with insights provided in a classic book “ What Motivates Me: Put Your Passions to Work ,” by Adrian Gostick and Chester Elton. These are still good people with an intent to provide great products and services, but making a difference takes a back seat.

Entrepreneur 126

Entrepreneur Organization Customer Custom 126

Startup Professionals Musings

SEPTEMBER 23, 2018

I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. When problems arise in a startup, blame is a useless tool. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction.

Customer 93

Customer Custom Tool Activity 93

Startup Professionals Musings

MAY 16, 2016

Empower employees with authority and tools to succeed. Full autonomy to go above and beyond in sales and customer-service roles will increase team engagement as well as customer satisfaction. High engagement is more related to high performance than high satisfaction. Link rewards and performance to engagement levels.

Software Review 57

Software Review Satisfaction Startup Training 57

Tech Zulu Event

MARCH 7, 2013

The new features launched include business tools for reporting, file management, discussions and first-of-its-kind functionality for managing deals on an iPad. But a lack of competition has also lead to a lack of innovation, resulting in low customer satisfaction and frequent complaints of difficult-to-use products. iOS Compatibility.

Mobile 91

Mobile Report Pricing Tool 91

Startup Professionals Musings

MAY 5, 2013

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics. Get attention and reach your audience.

Social Media 102

Social Media Media Entrepreneur Metrics 102

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. Marketing, sales, support, and service operations.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. People are tired of being serviced like a commodity by a faceless computer robot. Do everything you can to show your customers how they can cut their own costs and yours too, like online service.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

APRIL 26, 2012

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written six books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics. Get attention and reach your audience.

Social Media 98

Social Media Metrics Media Startup 98

InfoChachkie

SEPTEMBER 21, 2015

This approach allows IT to link their tools with their partners. Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. This is where SaaS gets sexy. Traditionally, companies have been building their own portal.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

Startup Professionals Musings

OCTOBER 2, 2019

Since most small business owners are justifiably proud of the service they deliver, they don’t even anticipate a negative online review or threat to their reputation, until it happens. Unfortunately, trying to recover after the fact is tough. Regularly review every customer comment, and reply.

Customer 86

Customer Custom Examples Sites 86

Startup Professionals Musings

MAY 28, 2016

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Formalize the use of tools and information technology. Marketing, sales, support, and service operations.

Ideas 62

Ideas Outsource Development Startup Competition 62

Startup Professionals Musings

AUGUST 19, 2015

I found these required attributes outlined well in a new book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan. When problems arise in a startup, blame is a useless tool. In a startup, it’s everyone’s job to more fully understand requirements, competition, as well as customer satisfaction.

Startup 100

Startup Customer Custom Tool 100

Startup Professionals Musings

JULY 9, 2017

An effective tool I see used more and more, as a prelude to a more detailed business plan, is the Business Model Canvas , first introduced by Alexander Osterwalder back in 2008. Think of value propositions as bundles of services or products that create benefits (value) for customers. Value propositions. Key partners. Try this one.

Funding 57

Funding Startup Activity Customer 57

Startup Professionals Musings

MARCH 14, 2016

No matter what people may proclaim, everyone in business is looking to achieve the highest possible level of satisfaction and financial success in their career. Entrepreneurial thinkers see their business mission as enriching the lives of customers, rather than being a better producer of products and services.

Entrepreneur 55

Entrepreneur Sales Customer Custom 55