2011 Customer Services Writing 
Both Sides of the Table
SEPTEMBER 10, 2021
I’m over-paying for every check I write into the VC ecosystem and valuations are being pushed up to absurd levels and many of these valuations and companies won’t hold in the long term. The market today would barely be recognizable by a time traveler from 2011. Are we in a bubble?” By definition?—?I’m dot-com bonanza.
Both Sides of the Table
APRIL 19, 2011
Matt was one of my inspirations behind Launchpad LA (yes, we’re going to have a program in 2011 – news very, very soon). He is very hands-on and helpful – especially for any company looking into customer acquisition. Big thank you to Darius Vasefi , of EyeOnJewels for the write up. we both love Jason).
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InfoChachkie
SEPTEMBER 28, 2011
Guy’s latest book, Enchantment , was released in March of 2011, to overwhelmingly upbeat reviews. Of the 225 customer reviews currently posted on Amazon, over 90% are highly positive. In a perfect world, the coolest widget, the coolest service would automatically sell and people would love it…but this ain’t a perfect world.
Both Sides of the Table
JANUARY 14, 2014
In fact 61% of all mobile searches where a customer contacts a business it is via a phone call (source: Google). The three largest webmail services had over 1 billion global users at the end of 2011. People don’t want to speak to customer service reps. I don’t want to speak to customer service reps!!
SoCal CTO
JANUARY 5, 2011
Steve Blank , January 25, 2010 10 Tips for Adding Game Mechanics to a Non-Gaming Service - ReadWriteStart , September 21, 2010 Startups & VCs: Learn How to Design, Market, & Eat Your Own. - First Principles.
InfoChachkie
JULY 30, 2012
I always enjoy a great guerilla marketing story, such as TestFlight’s use of T-shirts and Tacos to gain Steve Jobs’ attention at Apple’s 2011 developers’ conference. Central Desktop’s angel was amusing without alienating potential customers. The actor’s over-the-top approach made it clear that the company was not mocking religion.
Tech Zulu Event
JANUARY 19, 2012
“The object is to exploit the convergence of people, information, products, services and places with today’s smartphones and tablets, which drive online orders in addition to purchases from brick-and-mortar stores.”. This nationwide initiative was just launched and will undergo testing during the 2011 Holiday Season. “A
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