2021 Customer Product Satisfaction 
Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Startup Professionals Musings
DECEMBER 22, 2021
As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.
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Startup Professionals Musings
MARCH 29, 2021
New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.
Startup Professionals Musings
FEBRUARY 12, 2021
There is always the next generation of workers coming of age who expect more, as well as the current generation already having the lowest engagement and productivity levels that business has ever seen. It seems they are both looking for more personal satisfaction and sense of purpose for their efforts.
Startup Professionals Musings
APRIL 30, 2021
Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. That’s a huge opportunity for productivity in your business, as well as your team well-being. That’s a huge opportunity for productivity in your business, as well as your team well-being.
Startup Professionals Musings
OCTOBER 29, 2021
Even before the recent pandemic, when more people began working remotely , I noticed the dynamics changing in many workplaces, both between employee interaction with peers, and interactions with customers. Customers will be impacted and less likely to have a memorable experience. Measure results in terms of customer satisfaction.
Startup Professionals Musings
AUGUST 18, 2021
Don’t look to customers for breakthrough ideas. Steve Jobs and Henry Ford are famous for their assertion that, contrary to popular belief, the customer isn't always right about what they want next. You now have many bosses, including partners, investors, and customers. Marty Zwilling First published on Inc.com on 08/03/2021.
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