Startup Professionals Musings
JUNE 23, 2021
Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.
Startup Professionals Musings
MARCH 29, 2021
New generations of customers respond better to the “ participative ” approach, where they get to provide input via social media and the Internet. Some call it a move from always “ hunting ” for new customers in the wild, to “gardening” or nurturing loyalty and value from the ones you already have.
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Startup Professionals Musings
DECEMBER 22, 2021
As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.
TechCrunch LA
JULY 19, 2022
Josh Kaplan and Dee Murthy, both founder and co-CEO of the Los Angeles–based company, started Ghost in 2021 after previously working together at Four Five Group, a men’s apparel business. More people are focused on the beginning of the product lifecycle; very few are focused at the end.”. That’s our vision.”.
Startup Professionals Musings
MARCH 14, 2022
With the ITRC 2021 End-of-Year Data Breach Report revealing a 68 percent increase in stolen sensitive personal information, there is a growing population out there worried about all the people intent on hurting them. Internet users need to start watching out for themselves, like looking both ways before you cross the street.
TechCrunch LA
MARCH 14, 2019
Customers can already place an order for the Tesla Model Y, a mid-sized crossover SUV that won’t go into production until 2020. A disclaimer on the order form states that “production is expected to begin late next year.” During the presentation, Musk didn’t mention that customers could order the Model Y.
TechCrunch LA
AUGUST 18, 2022
The company, which previously raised a $20 series A round in 2021, now has a valuation of $300 million. The company, which uses private terminals at the airport it serves, will adjust its schedule based on customer demand (and the seasons) as it expands its fleet in the coming months. In the U.S., Image Credits: Aero. In the U.S.,
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