InfoChachkie

MARCH 23, 2015

A version of this article previously appeared in the Wall Street Journal. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The concept was first introduced by Fred Reichheld in a 2003 Harvard Business Review article entitled "One Number You Need to Grow.". Wayne Gretzky.

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

MAY 8, 2012

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Customer 96

Customer Custom Training Services 96

Startup Professionals Musings

MARCH 5, 2011

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Customer 90

Customer Custom Startup Training 90

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. It gives the best customer experience of any phone.

Customer 97

Customer Custom Software Review SaaS 97

InfoChachkie

FEBRUARY 19, 2014

A version of this article previously appeared on Forbes. Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. This base fee includes the call volume typical for a customer of their size.

SaaS 215

SaaS Pricing Sales Customer 215

TechCrunch LA

MARCH 3, 2020

We share Talespin ’s vision that the workforce needs innovative solutions to stay competitive, maximize opportunity and increase employee satisfaction,” said Jason Gold, Vice President of Finance, Corporate Development and Investor Relations at Cornerstone, in a statement. Talespin previously raised $5 million in financing.

Training 220

Training Los Angeles Tool Cornerstone OnDemand 220

InfoChachkie

NOVEMBER 18, 2010

free weekly Infochachkie articles! Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. Going Beyond The Question.

.Net 168

.Net Satisfaction Customer Custom 168

Startup Professionals Musings

MARCH 19, 2022

Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can.

Services 121

Services Technical Review Social Media Case Study 121

Startup Professionals Musings

DECEMBER 25, 2022

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Startup 100

Startup Technical Review Entrepreneur Customer 100

Startup Professionals Musings

MARCH 4, 2010

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they don’t have a formal customer service program in place. More disturbingly, others do have customers, but the customer service program consists of informal haphazard problem resolution efforts.

Customer 85

Customer Custom Services Training 85

TechCrunch LA

JULY 29, 2020

We continue to see high levels of customer satisfaction and improved health outcomes when care is delivered in the home. Our goal is to make the healthcare experience easier, more personalized and caring for the people we serve—and is the hallmark of how Humana delivers human care.”.

Services 244

Services Invest Demand Los Angeles 244

Startup Professionals Musings

JULY 30, 2022

Listen to your customers to arrive at acceptable and marketable solutions. A few years ago, Amanda Neville wrote an incisive article for Forbes online entitled “ Perfectionism is the Enemy of Everything.” The best part of the entrepreneur problem-solving lifestyle is that it can bring satisfaction and happiness to your work.

Startup 135

Startup Mentor Entrepreneur Technical Review 135

Startup Professionals Musings

JULY 7, 2021

Every customer or outside concern should be taken seriously as an opportunity to improve. You can remove items from your article or blog, but people do notice, and may escalate their concerns on another forum. Refrain from bringing up the past to new customers, and celebrate every success with all your constituents.

Social Media 144

Social Media Media Summary Satisfaction 144

Startup Professionals Musings

MAY 10, 2019

They don’t realize that they are missing out on a great opportunity for “free” promotion, as well as taking a great risk by not listening to what customers are saying, and not monitoring or responding to undeserved challenges to their reputation. Demand professional business skills and customer advocacy.

Social Media 99

Social Media Media Tool Startup 99

InfoChachkie

JUNE 2, 2014

A version of this article previously appeared on Forbes. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! The gowns are then dry cleaned and readied for the next customer, in the spirit of the emerging sharing economy in which goods are communally used multiple times.

Design 208

Design Customer Custom Satisfaction 208

TechEmpower

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users.

Generative AI 346

Generative AI Artificial Inteligence Tool Knowledge Base 346

Startup Professionals Musings

MARCH 30, 2020

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Startup 125

Startup Technical Review Entrepreneur Customer 125

InfoChachkie

MARCH 16, 2016

A version of this article previously appeared Forbes. However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles!

SaaS 100

SaaS Startup Software Review Development Team Review 100

InfoChachkie

NOVEMBER 18, 2010

free weekly Infochachkie articles! Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. Going Beyond The Question.

.Net 182

.Net Satisfaction Entrepreneur Customer 182

InfoChachkie

SEPTEMBER 21, 2015

A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction.

SaaS 100

SaaS Entrepreneur Startup Satisfaction 100

Startup Professionals Musings

SEPTEMBER 2, 2018

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

JANUARY 17, 2015

Others schedule exhaustive training sessions for everyone on the team, including showcase customers, to make sure that everyone paints a consistent picture. Due diligence always involves on-site visits, informal discussions with any or all members of the team, vendors, and good customers as well as bad. Traction in the marketplace.

Technical Review 108

Technical Review Startup Satisfaction Entrepreneur 108

Startup Professionals Musings

OCTOBER 10, 2015

Does it mean the right thing from a customer perspective, societal impact, maximizing business returns or personal benefit? Another article indicates that 80 percent of customers continue to base some portion of their buying decisions on their perceptions of the company’s ethics. Set the bar high on standards.

Entrepreneur 102

Entrepreneur Training Demand Customer 102

Startup Professionals Musings

OCTOBER 27, 2019

Listen to your customers to arrive at acceptable and marketable solutions. A few years ago, Amanda Neville wrote an incisive article for Forbes online entitled “ Perfectionism is the Enemy of Everything.” For more help on this one, I recommend Esther Crain’s old article “ Five Ways to Blast Perfectionism and Get Your Work Done.”

Mentor 85

Mentor Entrepreneur Technical Review Summary 85

InfoChachkie

MARCH 25, 2013

A version of this article previously appeared on Inc. If you haven't already subscribed yet, subscribe now for free weekly Infochachkie articles! Lesson - Startups have limited opportunities to secure key customers, investors and employees. Years later the Beatles recalled their rejection by Decca with bitter satisfaction.

Startup 221

Startup RSS Entrepreneur Satisfaction 221

Startup Professionals Musings

JUNE 27, 2014

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

JULY 26, 2013

Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. During this time or earlier, you should also be doing your own due diligence on the investor, as suggested in a recent article on avoiding problem investors.

Technical Review 97

Technical Review Startup Satisfaction Summary 97

Startup Professionals Musings

AUGUST 17, 2016

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

JUNE 29, 2012

Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. During this time or earlier, you should also be doing your own due diligence on the investor, as suggested in a recent article on avoiding problem investors.

Technical Review 98

Technical Review Startup Satisfaction Training 98

Startup Professionals Musings

MAY 6, 2015

Listen to your customers to arrive at acceptable and marketable solutions. A couple of years ago, Amanda Neville wrote an incisive article for Forbes online entitled “ Perfectionism is the Enemy of Everything.” For more help on this one, I recommend Esther Crain’s article “ Five Ways to Blast Perfectionism and Get Your Work Done.”

Mentor 105

Mentor Entrepreneur Technical Review Satisfaction 105

Startup Professionals Musings

MARCH 28, 2014

Listen to your customers to arrive at acceptable and marketable solutions. A while back, Amanda Neville wrote an incisive article for Forbes online entitled “ Perfectionism is the Enemy of Everything.” For help on this one, I recommend Esther Crain’s article “ Five Ways to Blast Perfectionism and Get Your Work Done.”

Entrepreneur 102

Entrepreneur Mentor Technical Review Satisfaction 102

Startup Professionals Musings

DECEMBER 28, 2010

Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. During this time or earlier, you should also be doing your own due diligence on the investor, as suggested in a recent article on avoiding problem investors.

Technical Review 91

Technical Review Startup Satisfaction Summary 91

InfoChachkie

JANUARY 9, 2012

free weekly Infochachkie articles! Even if you fail to achieve your financial goals, at least you will have the satisfaction of doing something you enjoy and you will never have to ask yourself, " What If? " You must convince dispassionate, objective customers that your value proposition is worthy of their cash.

Tips 277

Tips Startup Entrepreneur Entertainment 277

Startup Professionals Musings

MARCH 14, 2018

In the rush of a startup, it’s tempting to start spending the money you expect any day from a rich uncle or a major new customer. Many entrepreneurs have destroyed a strategic alliance, an investor relationship, or lost a key customer by jumping in with harsh words after a bad day at home or at the office. Marty Zwilling.

Technical Review 63

Technical Review Entrepreneur Startup Customer 63

Startup Professionals Musings

APRIL 2, 2011

This is a hard and painful process for everyone, but it’s usually better than the alternative of liquidating or losing the assets and antagonizing many customers. The challenge was to locate current staff with enough product/customer knowledge but with enough drive and desire and willingness to make the required changes.

Course 88

Course Software Review Customer Custom 88

InfoChachkie

OCTOBER 24, 2011

free weekly Infochachkie articles! If your adVenture does not receive funding and you are unable to operate on customer revenue, then the Darwinian world of business (as described in Competing From The Fringe ) is trying very hard to tell you something – be sure to listen. We always say it and I believe it.”. Hard Knocks U.

Company 257

Company Companies Startup Study 257

Technology Council

SEPTEMBER 4, 2008

www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet [.] Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats!

VentureNet 100

VentureNet Newsletter News Satisfaction 100