Blogging Customer Metrics Organization 
Both Sides of the Table
APRIL 4, 2011
Having a set of metrics that you watch & that you feel are the key drivers of your success helps keep clarity. And the more public you can make your goals for these key metrics the better. 4 times / 100 means if a customer uses your app frequently (say 10-20 times / day) then they are crashing nearly every day.
Both Sides of the Table
APRIL 26, 2016
There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. Customer acquisition cost. That bit is easy.
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Startup Professionals Musings
JULY 22, 2019
More and more customers these days are doing their own marketing research, scanning internet reviews and feedback from friends, rather than trusting messages that you push out through advertising. Update your website to make it totally customer-focused. Provide memorable total customer experience relationships.
Startup Professionals Musings
MARCH 19, 2022
Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success. Here is my list of some key recommendations to help you get your fair share of business: Customize and personalize every communication you can. Make sure clients know how you manage your business.
Both Sides of the Table
FEBRUARY 20, 2017
Sounds simple but in practice I promise you most organization fall into the latter trap. So they create a task list of all the marketing activities an organization can do: press releases, web site updates, customer case studies, blog posts, daily Tweets, Facebook fan page, attending conferences, etc.
Startup Professionals Musings
OCTOBER 1, 2023
In fact, many of the same venues, such as industry conferences, entrepreneur forums and local business organizations are useful for both. Also start a discussion on the wealth of business blogs frequented by entrepreneurs, where you can make your interests known. Jointly define major milestones and key metrics for the startup.
Both Sides of the Table
JULY 16, 2013
It is what is commonly referred to as “vanity metrics” as in, “Look at how many more followers I got us! Customers have long included some of the biggest names in social commerce and online gaming plus startups like TopSpin, Local Response, Maker Studios, StockTwits and the like. The other major pilot customer was.
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