InfoChachkie

AUGUST 22, 2016

I had the honor of moderating a panel of three SaaS CEOs who have collectively raised nearly $40 million of venture capital and are on their way to breakout success: Reed Shaffner of Workpop , Jerry Jao of Retention Science and Ara Mahdessian from ServiceTitan. He started by stating, “We track customer success.” Share and Enjoy.

Customer 100

Customer Custom Cornerstone OnDemand Metrics 100

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 85

Customer Custom Social Media Technical Review 85

Startup Professionals Musings

OCTOBER 22, 2016

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. Display real customer value feedback versus value claims.

Customer 97

Customer Custom Social Media Training 97

Startup Professionals Musings

OCTOBER 31, 2022

Trying to do everything is a sure way to maximize stress, lower job satisfaction, and minimize productivity. It’s important to remember that your passion for a new idea needs to be supported by market research and customer feedback , before you will get the credibility and support you expect to work at this stage.

Activity 108

Activity Satisfaction Metrics Startup 108

Startup Professionals Musings

JULY 31, 2022

Too many customers have long felt distanced from many successful brands, seeing them as closed and mysterious environments, focused only on profits and killing competitors. In fact, Conscious Capitalism companies, for example, historically have outperformed the S&P 500 index by a factor of ten. Shared risks (open capital).

Organization 126

Organization Social Media Examples Customer 126

Startup Professionals Musings

APRIL 30, 2021

Based on my own long experience in business, team satisfaction, engagement, and productivity continues to be a challenge. Most people don’t recognize their own strengths, and need your help, as well as strength assessment tools, to capitalize on them. Getting peers to help others also is a great source of satisfaction and engagement.

Satisfaction 168

Satisfaction Coach Resource Tool 168

socalTECH

MARCH 30, 2011

The firm's investor was San Diego-based TVC Capital , which invested only $4M in total in Accordent before it was acquired. Jeb Spencer: The goal at TVC Capital is to do exactly this. They had been slowly building their technology and growing customers, and it was a very much break-even type of business.

Capital 168

Capital Hermosa Beach El Segundo Invest 168

TechCrunch LA

NOVEMBER 7, 2019

The company’s round was led by Vulcan Capital with additional participation from Madrona Venture Group, Tenaya Capital and Marubeni Corp. Given the competition coming into the market, it’s no wonder that Wrench is raising additional capital to expand its footprint into new markets.

Demand 100

Demand Services Los Angeles Mobile 100

Startup Professionals Musings

OCTOBER 27, 2021

Most of the entrepreneurs I meet as an investor and advisor have no shortage of right-brain thinking, showing vision and creativity, but often don’t realize that their potential is being limited by a balancing focus on results, metrics, and customer specifics. Listen to customer feedback and tune your vision.

Technical Review 133

Technical Review Satisfaction Metrics Startup 133

Startup Professionals Musings

APRIL 29, 2023

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

MAY 16, 2022

I will highlight here just a few of the many lessons that they mention, and I also recommend, to get you started down the path to the satisfaction and success you dream about: Make sure some crazy ideas are added to your list. It does mean owning up to mistakes, pivoting, and really listening to customers, advisors, and industry experts.

Startup 142

Startup Ideas Satisfaction Social Media 142

Startup Professionals Musings

APRIL 11, 2022

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. I look for evidence of the nine major elements of the model canvas, as paraphrased here from the author’s key points and how they apply to teams: Customer segments.

Funding 133

Funding Activity Customer Custom 133

Startup Professionals Musings

SEPTEMBER 15, 2021

But very quickly, it is becoming obvious to startups that the value and satisfaction exceeds the costs. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community.

Startup 149

Startup Organization Customer Custom 149

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

AUGUST 3, 2020

For example, both need to provide exemplary customer service, build customer loyalty, and provide real value for a competitive price. If you don’t have a high level of commitment and passion, you customers won’t seek you out. Customers can touch and see a great product, but services are a bit ethereal.

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

AUGUST 18, 2023

I see no reason not to balance these frustrations with the satisfaction of more conventional work accomplishments and the people relationships we all need to thrive. Most entrepreneurs don’t get the satisfaction of a salary for the first couple of years, even if their startup is well funded by investors.

Startup 102

Startup Satisfaction Entrepreneur News 102

Startup Professionals Musings

NOVEMBER 26, 2022

Maintaining your team’s passion and freedom to focus first on innovating for customers are only a couple of the reasons for thinking hard before you seek money from crowdfunding, angel investors, venture capital organizations, or attempt to qualify for a public stock offering. Explaining actions to investors takes time you don’t have.

Funding 107

Funding Startup Satisfaction Venture Capital 107

Startup Professionals Musings

APRIL 27, 2022

Lots of people are trying to help, with new twists on the age-old model of free-market capitalism that has driven businesses for the last 500 years. Starting and running any business is hard work, so the last thing you need is “success” with no satisfaction. That’s a win-win business for the customer and the entrepreneur.

Startup 110

Startup Entrepreneur Capital Examples 110

Startup Professionals Musings

JULY 14, 2023

You are never the only alternative, hopefully just the best, in price, utility, and satisfaction. At some level of function, availability, and price performance, customers jump ship away from you. Bargaining power of customers. Small differentials and more competitors give customers higher leverage.

Competition 88

Competition Startup Framework Pricing 88

Startup Professionals Musings

APRIL 30, 2023

Capitalize on the lessons from early adopters and competitors. Smart startups save cost and time by capitalizing on the pivots of others before them. Market research can thus be based on real customers and a previously tested market. Timing is critical, as well as focus on marketing and customer satisfaction.

Social Media 92

Social Media Study Research Satisfaction 92

Xconomy

SEPTEMBER 26, 2019

Zingle, a startup whose software is used by hospitality, travel, and retail industries to more easily and quickly connect with their customers via messaging, has been acquired for about $42 million in cash by Medallia, a publicly traded software company in San Francisco. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

Software 95

Software Startup Satisfaction Customer 95

Startup Professionals Musings

MARCH 22, 2013

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 100

Customer Custom Startup Social Media 100

Startup Professionals Musings

AUGUST 1, 2021

The best part of being an entrepreneur is having the independence to make your own decisions, the flexibility for a better work/life balance, and personal satisfaction from driving change. You continually get frustrated with your team members, customers, vendors, and partners. But nobody said it would be easy. It’s very frustrating.

Entrepreneur 174

Entrepreneur Search Engine Optimization Satisfaction Social Media 174

Startup Professionals Musings

NOVEMBER 1, 2021

Rather than get angry and upset, fall back to your initial process for evaluating markets, customer needs, and financial implications. Often what looks like an emotional issue, like unwarranted customer complaints online, have specific facts behind them, which may surprise you. Seek input from the team, as well as mentors.

Mentor 127

Mentor Satisfaction Customer Custom 127

socalTECH

APRIL 3, 2014

Vora is the CEO of Acrolinx, and also had served as entrepreneur-in-residence at Foundational Capital, as well as a VP at Oracle and Adobe. Vora also founded Oblix, which was acquired by Oracle, and sits on the boards of Get Satisfaction and NextPrinciples, among other positions. READ MORE>>.

Oracle 140

Oracle Satisfaction Pasadena Software Development 140

Startup Professionals Musings

AUGUST 8, 2020

Capitalize on the lessons from early adopters and competitors. Smart startups save cost and time by capitalizing on the pivots of others before them. Market research can thus be based on real customers and a previously tested market. Timing is critical, as well as focus on marketing and customer satisfaction.

Startup 157

Startup Social Media Study Research 157

Xconomy

APRIL 2, 2019

It was the first company in the world to reach a $1 trillion market capitalization, and it is the most valuable company in the world today. The Apple “brand” alone is valued in access of $200 billion and the company’s customer satisfaction and loyalty are reflected the way consumers view it. Apple is a global icon.

Satisfaction 61

Satisfaction Customer Custom Capital 61

Startup Professionals Musings

OCTOBER 24, 2020

You are never the only alternative, hopefully just the best, in price, utility, and satisfaction. At some level of function, availability, and price performance, customers jump ship away from you. Bargaining power of customers. Small differentials and more competitors give customers higher leverage.

Competition 151

Competition Startup Framework Pricing 151

Startup Professionals Musings

OCTOBER 14, 2022

In his classic book, “ The Leadership Capital Index ,” Dave Ulrich, a best-selling author, business consultant, and business school professor, provides some real insights and metrics on what makes up the elements of goodwill in the minds of top valuation experts. I have paraphrased his key points here as follows: Leader personal impact.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

MAY 2, 2022

They are not having the impact they expected, and they are not feeling the personal satisfaction they need for next level motivation. Your team will quickly sense your insights and sincerity , leading to greater impact and satisfaction by everyone. This is a tough challenge for every coach and mentor.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Startup Professionals Musings

SEPTEMBER 24, 2021

In my role as a business advisor, I find that most still resist change , especially change they can’t control and did not choose, rather than accept it as the norm, and seek to capitalize on it. This mindset will allow you to alter your direction in the most positive way, and drive customer change rather than be driven by it.

Satisfaction 139

Satisfaction Guide Help Customer 139

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? Emulate those actions that are appropriate.

Acquisition 120

Acquisition Satisfaction Study Email 120

Berkonomics

JANUARY 3, 2019

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. How about those less-experienced buyers? Emulate those actions that are appropriate.

Acquisition 120

Acquisition Satisfaction Study Email 120

TechCrunch LA

SEPTEMBER 21, 2019

Hello and welcome back to Startups Weekly, a weekend newsletter that dives into the week’s noteworthy news pertaining to startups and venture capital. Landline , the operator of a bus network in the Midwest, is one of the latest companies to raise venture capital. billion in a round led by the private equity firm GPI Capital this week.

Services 207

Services Startup Venture Capital Redpoint 207

Startup Professionals Musings

FEBRUARY 29, 2020

Maintaining your team’s passion and freedom to focus first on innovating for customers are only a couple of the reasons for thinking hard before you seek money from crowdfunding, angel investors, venture capital organizations, or attempt to qualify for a public stock offering. Explaining actions to investors takes time you don’t have.

Startup 124

Startup Satisfaction Venture Capital Entrepreneur 124

Startup Professionals Musings

DECEMBER 1, 2021

Customers are looking for a differentiator today. If you haven’t changed for several years the way you do common processes, like customer satisfaction surveys, lead generation, and marketing, it’s time to look at the new remote apps and social media platforms for more effective and relevant alternatives. Practice your agility.

Examples 128

Examples Social Media Summary Satisfaction 128

Startup Professionals Musings

NOVEMBER 30, 2020

I see no reason not to balance these frustrations with the satisfaction of more conventional work accomplishments and the people relationships we all need to thrive. Most entrepreneurs don’t get the satisfaction of a salary for the first couple of years, even if their startup is well funded by investors.

Startup 128

Startup Entrepreneur Satisfaction News 128