Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Customer Custom 109

Startup Professionals Musings

JANUARY 23, 2022

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 128

Coach Organization Mentor Startup 128

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

AUGUST 20, 2022

A design mindset is not product-focused - it’s solution focused and action oriented towards creating better customer experiences and value. Probably the most recognized design thinking business leader was Steve Jobs at Apple, as he drove the company from personal computers to new markets, including the iPhone and iPad.

Design 106

Design Coach Ideas Organization 106

InfoChachkie

OCTOBER 24, 2011

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. If there was ever a time to start a company, this is it.”. Determining the perfect moment to enter the startup market, whether by creating a company or joining an ongoing venture, is akin to timing the financial markets.

Company 257

Company Companies Startup Study 257

Startup Professionals Musings

NOVEMBER 14, 2020

The best way to do this is to share and celebrate small wins, together and often. It doesn’t take a huge marketing budget to provide public recognition in team meetings for individual initiatives that can benefit the company. The most effective teams, through sharing and common interests, develop leaders at all levels.

Marketing 130

Marketing Develop Development Startup 130

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Emotional stability. Spiritual connections. Environmental safety. Intellectual stimulation.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

MAY 22, 2017

If you see signs of internal misalignment, such as too many meetings, overload of emails, or lack of engagement at any level, now is the time to take action before customers and employees both sense it and leave you. You must have a clearly defined and communicated company purpose, with buy-in from everyone.

Company 54

Company Companies Technical Review Coach 54

Startup Professionals Musings

SEPTEMBER 8, 2023

Too many relationships never advance beyond this stage, resulting in poor communication, no cooperation, low trust, and low shared productivity. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Moving forward to a workship is critical to the business. Workship - Mentor.

Mentor 91

Mentor Competition Summary Coach 91

Startup Professionals Musings

FEBRUARY 24, 2021

For many, it’s hard to make the switch from that top-down order-giving culture, and it’s hard to find the time to recruit and coach the new team members you need to scale the business to success. You need them to make a personal commitment to customer service, improved quality, and change to improve the future.

Startup 147

Startup Customer Custom Ideas 147

InfoChachkie

MARCH 3, 2014

August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I loved it.

Coach 182

Coach Startup Study Customer 182

Startup Professionals Musings

DECEMBER 24, 2021

She is a trusted and experienced leadership advisor, executive coach, and author. I will paraphrase her key recommendations here: Humbly share your knowledge and your expertise. Be especially sensitive to issues that can weaken customer relationships, antagonize stakeholders, and need timely responses.

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Startup Summary Activity Coach 143

Startup Professionals Musings

APRIL 30, 2021

According to consistent feedback over the past several years, even in the best companies, employees seem stuck at less than 40 percent happy and "fully engaged.” Enhance intrinsic motivation through coaching. That’s a huge opportunity for productivity in your business, as well as your team well-being.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

MAY 3, 2023

She brings more than twenty years of experience building and working with globally dispersed teams and Fortune 500 companies around the world. It’s all about contributing and being connected to team and company values for improving the lives of customers, or possibly a higher-level purpose, such as saving the environment.

Startup 113

Startup Summary Coach Metrics 113

Startup Professionals Musings

JANUARY 29, 2021

Obviously, both are required for a company to stay healthy and growing. Here are the key reasons that I recommend that aspiring leaders focus on people before process: Customers judge the business by the people quality. Leaders who focus on team communication are also more successful in dealing with partners and customers.

Satisfaction 154

Satisfaction Demand Resource Competition 154

Startup Professionals Musings

MARCH 13, 2023

Here is my list of eight key strategies and tactics, gleaned from my own observations and feedback, which I believe will define you as a trusted leader, and will result in loyal teams to amplify your business initiatives into long-term success and satisfaction: Share your values and expectations to everyone. The former is acceptable.

Satisfaction 108

Satisfaction Social Media Coach Training 108

Startup Professionals Musings

MARCH 23, 2022

Even in today’s remote environments, you can use video sessions, social media, and email to keep up with team efforts informally and share updates, both positive and negative. This created a connection with both his team and customers. You really need their insights and customer interaction feedback.

Mentor 108

Mentor Social Media Coach Customer 108

LATechDigest

AUGUST 23, 2016

The LA Dodgers And R/GA Announce Second Sports Accelerator Program Companies. Focus is on Growth-Stage Companies and Strategic Business Development. The Los Angeles Dodgers and R/GA Ventures are pleased to announce the five companies chosen for the second LA Dodgers Sports Accelerator.

Company 40

Company Companies Design Organization 40

Startup Professionals Musings

JULY 29, 2023

As you gather your team, recognize that they will need your help and coaching as well. Yet running a new company cannot always be a consensus-driven process, so you need to trust yourself in making the hard decisions. Thus you need to listen and learn the current reality from your customers, your team, advisors, and experts.

Ideas 105

Ideas Startup Entrepreneur Social Media 105

TechCrunch LA

NOVEMBER 25, 2019

As a result of the investment Initialized’s Alexis Ohanian, the co-founder of Reddit, is taking a seat on the company’s board of directors. Cogevina and Castello met and bonded over their shared Argentine history (both co-founders were born there) and love of the world’s most popular sport.

Social Network 184

Social Network Startup Los Angeles Coach 184

Startup Professionals Musings

DECEMBER 21, 2020

Too many relationships never advance beyond this stage, resulting in poor communication, no cooperation, low trust, and low shared productivity. Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. Moving forward to a workship is critical to the business. Workship - Mentor.

Mentor 135

Mentor Competition Summary Coach 135

Startup Professionals Musings

APRIL 17, 2017

These authors, who both have extensive credentials as executive coaches with top tier business leaders around the world, detail six factors of change that every business needs to address today to keep ahead of the wave. Company culture drives decision making and process. Diversity and inclusion bring more value than ever.

Company 55

Company Companies Artificial Inteligence Technical Review 55

Startup Professionals Musings

AUGUST 31, 2022

I see that model changing today to one of team collaboration and decision making, per companies such as Amazon, Google, and Zoom. Modern companies like Amazon credit much of their growth and success to rewarding of change innovations, including failures. Simplify the feedback sharing process for you and them.

Organization 105

Organization Mentor Startup Training 105

Startup Professionals Musings

JANUARY 2, 2021

Perhaps you need to do more to be a role model for accountability , and provide more coaching on exactly what it means. Johnson , was quick to accept accountability via a company apology on Twitter for a racial profiling incident at a Starbucks in Philadelphia, even though he could have claimed that a fired employee was at fault.

Training 173

Training Examples Startup Social Media 173

Startup Professionals Musings

FEBRUARY 3, 2021

In fact, customers today also seem more attracted to companies with a higher purpose than profit. Every business will offer you many opportunities in this regard, including honing your communication skills, new business models, and exciting customers. Mentor others to share what you have learned.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

NOVEMBER 13, 2019

A design mindset is not product-focused - it’s solution focused and action oriented towards creating better customer experiences and value. Probably the most recognized design thinking business leader was Steve Jobs at Apple, as he drove the company from personal computers to new markets, including the iPhone and iPad.

Design 97

Design Coach Ideas Organization 97

Startup Professionals Musings

JUNE 26, 2022

found in polling more than 700 professionals at companies nationwide, that 58 percent had participated in an office romance, and almost three-quarters of those who’ve had relationships said they’d be willing to engage in another one. in sociology, and is a coach and speaker on work issues and friendship. by Jan Yager, who has a Ph.D.

Startup 119

Startup Course Competition Social Media 119

Startup Professionals Musings

SEPTEMBER 19, 2018

The most productive business relationships involve mentoring, or active sharing of knowledge and experience, with the intent to improve communication, cooperation, and impact. It works at all levels inside an organization, as well as outside the company. Provide and seek coach and advocate relationships.

Tips 95

Tips Mentor Coach Activity 95

Startup Professionals Musings

JULY 15, 2020

For the business to prosper, every employee, and your customers, must know and relate to your core values, such as product excellence, care for the environment, and personal integrity. Thus you must constantly prepare for this stage by listening to customers, measuring customer value, and watching outside forces.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Berkonomics

JUNE 8, 2017

I’ve arrived at a significant number of companies that were looking for additional growth capital after a “friends and family” round, and had to “clean up” the cap table more than a few times over the years. Taking this kind of money has a number of pitfalls you should be aware of.

Venture Capital 266

Venture Capital Class Invest Equity 266

Both Sides of the Table

MAY 19, 2018

When you raise money from investors you produce information that you are told they want and care about: A fund-raising deck that articulates your company strategy, plans, team, market, competitors and so forth. VCs (and LPs) have a vested interest in having more data, whether they want to invest in your company / firm or not.

Funding 336

Funding Venture Capital Startup Email 336

Startup Professionals Musings

JULY 25, 2022

It’s easier and cheaper to start a company than ever before, yet it’s tougher than ever to survive. Is it more customers, more revenue, more profit, or killing competitors? Step into the breach: Find ways to share the helm. A good team draws on each other’s strengths, and shares the load. Fix the problem, not the blame.

Startup 128

Startup Coach Training Education 128

Startup Professionals Musings

APRIL 22, 2019

In addition, today’s customers judge a company by perceived people relationships through social media, phone conversations, and sales experiences. Customers demand more engagement and flexibility. People-centric leaders drive ownership and engagement down to their customer-facing team members.

Coach 94

Coach Organization Mentor Startup 94

Startup Professionals Musings

MAY 2, 2022

This is a tough challenge for every coach and mentor. The willingness to share yourself in appropriate and honest ways builds trust, respect, and followership. The support currently provided by product service can become inadequate to satisfy new customers, as your growth and image becomes better known.

Entrepreneur 90

Entrepreneur Satisfaction Coach Mentor 90

Both Sides of the Table

JANUARY 6, 2014

When you first start your company and raise initial venture capital your board probably consists of 1-3 founders and 1-2 VCs. If you raise millions of dollars from professional investors it is no longer “your” company but a shared company that you control. In the Early Days. Mentorship. As You Start to Mature.

Startup 325

Startup Sales Technical Review Software Review 325

Startup Professionals Musings

DECEMBER 9, 2016

The best way to do this is to share and celebrate small wins, together and often. It doesn’t take a huge marketing budget to provide public recognition in team meetings for individual initiatives that can benefit the company. The most effective teams, through sharing and common interests, develop leaders at all levels.

Marketing 89

Marketing Coach Mentor Social Media 89

Startup Professionals Musings

DECEMBER 6, 2020

These days, customers as well as team members, need to be able to relate to a higher purpose for your business, such as protecting the environment, or helping the disadvantaged. Be sure to tie changes back to the “why” – customer value, business objectives, and competition. Publicly reward risk taking and new ideas.

Mentor 122

Mentor Ideas Competition Examples 122