Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. We were talking about raising money from LPs.

Custom 341

Custom Customer Venture Capital Software Review 341

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Custom 150

Custom Customer Design Product 150

TechCrunch LA

MARCH 26, 2020

While some of the largest privately held technology companies, like SpaceX and Tesla , have shifted to manufacturing ventilators, smaller companies are also trying to pitch in and relieve scarcity locally. 3D-printing companies are working on new ways to manufacture personal protective equipment and swabs for COVID-19 testing.

Company 281

Company Companies Mobile Organization 281

Berkonomics

NOVEMBER 6, 2014

Enterprise time, as opposed to personal time management, is defined as the sum total of resources available to a company expressed in terms of time – time to develop, to debug, to produce, to deploy, to respond to issues, and to make changes in plans that are not working. Extending the Runway book available at www.berkus.com.

Resource 176

Resource Outsource Development Metrics Custom 176

Southern California Edison Blog

SEPTEMBER 3, 2020

Dedicated and shared connections are two common internet configurations that organizations. Both options have their pros and cons, which can make it difficult to decide on which is the right fit for each company. should know about dedicated internet connection vs. shared, and why you should opt for one. Here’s what you.

Organization 74

Organization Networking Southern California Custom 74

Startup Professionals Musings

APRIL 1, 2020

Attracting the right customers is the key to success in business, whether you have a new startup or a mature enterprise. For example, Xerox tried to broaden the use of "xerox" as the standard term for "photocopying" to extend their existing customer segment into office automation and all kinds of computing.

Custom 123

Custom Customer Technical Review Examples 123

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Custom 143

Custom Customer Examples IBM 143

Both Sides of the Table

FEBRUARY 16, 2015

recently wrote a post talking about how some VCs meddle in operating company decisions or some executive teams are too reliant on VCs to jump in and make hard calls for them. Of course we fancy ourselves as the best sales people in the company. Here is where I see this really play out: Product Management. ” PR.

Startup 150

Startup Sales CTO Coach Course 150

Startup Professionals Musings

NOVEMBER 6, 2022

That is what business leadership is all about. Unfortunately, in mature companies, a larger and larger percentage of employees forget company survival and customers as the objectives, and focus only on their own personal gain. Calculated risks must be taken to enable change, to improve, and meet new customer needs.

Satisfaction 147

Satisfaction Organization Custom Customer 147

Berkonomics

OCTOBER 26, 2023

You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization. The customer pays for all or at least 90% of the bill, perhaps holding back a retainer awaiting completion.

Resource 156

Resource Custom Customer Software 156

Startup Professionals Musings

AUGUST 28, 2022

Employees and customers alike are looking for meaning, not simply employment and commodity prices. Every company needs this focus to attract the best minds and loyalty in both categories. They also tend to stay longer with the organization, reducing costs. Doing good opens the door to a broader customer base.

Organization 143

Organization Startup Pricing Custom 143

Startup Professionals Musings

DECEMBER 16, 2020

In my role as a mentor to aspiring entrepreneurs, I find that many of you have your most creative ideas for your company’s first big bang , but often get bogged down with details as the company grows. By dedicating at least one percent of sales to environmental groups, he locked in engagement from both employees and customers.

Company 148

Company Companies Ideas Mentor 148

Startup Professionals Musings

AUGUST 16, 2019

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver exceptional experiences to their customers. Keep your team happy to create engaged customers. Build relationships and stop surveying customers.

Custom 84

Custom Customer Training Satisfaction 84

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers.

Custom 113

Custom Customer Services Conference 113

Both Sides of the Table

SEPTEMBER 10, 2021

I’m over-paying for every check I write into the VC ecosystem and valuations are being pushed up to absurd levels and many of these valuations and companies won’t hold in the long term. I often answer the same way … * “First, yes, nearly every corner of our market is over-valued. By definition?—?I’m dot-com bonanza.

Venture Capital 471

Venture Capital Writing Invest Pricing 471

InfoChachkie

SEPTEMBER 20, 2016

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. When a user departs their current employer, the company sends a congratulatory note which secures the continuity of their relationship with the user. It’s not about helping them use our software. There’s no excuse.

Custom 100

Custom Customer Software Review Technical Review 100

Startup Professionals Musings

JULY 31, 2022

Too many customers have long felt distanced from many successful brands, seeing them as closed and mysterious environments, focused only on profits and killing competitors. In fact, Conscious Capitalism companies, for example, historically have outperformed the S&P 500 index by a factor of ten. Shared risks (open capital).

Organization 126

Organization Social Media Examples Custom 126

Xconomy

OCTOBER 5, 2016

It’s not yet an ecosystem driver in B2B, although the longer it takes for other business supply companies to catch up, the harder it will be to beat Amazon. Companies must learn to become ecosystem drivers – even if only for a subset of their customers – in order to survive. Are you a supplier that sells through another company?

Organization 91

Organization Custom Customer Study 91

Startup Professionals Musings

NOVEMBER 3, 2014

When someone asks me for the best way to fund a startup, I always say bootstrap it, meaning fund it yourself and grow organically. Use voicemail, a world-class website, and personal customer service, with small expenses, to beat your big competitors. Don’t think about the exit. Act big, behave small. Do it yourself.

Organization 111

Organization Startup Summary Entrepreneur 111

Startup Professionals Musings

NOVEMBER 5, 2022

As a business consultant with experience in large companies as well as startups, I often hear about dysfunctional management hierarchies, as well as the value provided by exceptional ones. We have all heard about the successes of flattened management organizations in the last decade at Facebook, Valve, Zappos, and others.

Outsource 133

Outsource Training Organization Social Media 133

Startup Professionals Musings

MARCH 4, 2019

Is your marketing focus product-centric or customer-centric ? With a wealth of products now available, customers look for the most memorable experience , not just the best product. Amazon is very customer-centric, but it can make all the difference in retail as well as online. Status factors are more important than demographics.

Custom 85

Custom Customer Product Metrics 85

Startup Professionals Musings

SEPTEMBER 15, 2021

I believe this option will continue to spread to other companies, states and countries. Even without B-Corp status, entrepreneurs are speaking out more on the positives to support business models that benefit not just shareholders, but customers, workforce, the environment, and the greater community. Doing business is a human process.

Startup 149

Startup Organization Custom Customer 149

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 85

Custom Customer Product Marketing 85

Tech.Co

JANUARY 10, 2018

In the Harvard Business Review Female Economy 2009 report, women purchasing power was predicted to control about $28 trillion in annual global consumer spending, if not more. “Focusing on emotion is key when communicating with female customers. Most importantly, humor can get customers talking about your product or service.

Tips 71

Tips Custom Customer Dollar Shave Club 71

Startup Professionals Musings

AUGUST 28, 2019

One 11-year classic study of over 200 companies, detailed in “ Corporate Culture and Performance ,” found that those working on their culture improved revenue by 516%, and increased net income by 755%. This myth ignores the complexity surrounding ethical decision making, particularly within business organizations.

Software Review 77

Software Review Summary Examples Offshore 77

Both Sides of the Table

JULY 26, 2010

Social Proof in Action … Yesterday I wrote about the benefits of using social proof and authority in raising venture capital. Social proof is defined as “looking for others to guide our decisions&# and is also one of the most important techniques in acquiring customers in your company. It’s easy.

Marketing 294

Marketing Custom Customer Technical Review 294

Startup Professionals Musings

DECEMBER 20, 2020

More than ever before, people want to buy from, work for, and invest in companies that matter. Your company and team members have to be seen as going above and beyond to solve the problems of internal and external customers. Seek out only the best potential partners and customer leaders.

Custom 167

Custom Customer Satisfaction Marketing 167

TechCrunch LA

OCTOBER 5, 2020

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

Technical Review 343

Technical Review Startup Marketing San Diego 343

Both Sides of the Table

MARCH 21, 2013

So when I meet with GRP portfolio companies that do enterprise sales I try to emphasize the following: 1. The most important thing to be careful about is to be sure WHY you’re doing the PS business. This might mean helping customers buy traffic, arb’ing deals, helping with RTB pricing or trading, etc.

Software Review 321

Software Review Software Services Company 321

InfoChachkie

MAY 27, 2013

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers. Unlike many viral marketing events, the company''s latest guerilla marketing stunt was not luck. Don''t Be Afraid To Offend (Some) Customers. Don''t Force It. Don’t Over Sell It.

Custom 195

Custom Customer Template Startup 195

Startup Professionals Musings

SEPTEMBER 17, 2023

Even customers, while they all want the next big thing, want it to happen with minimal new learning. I believe these principles, paraphrased here, should be adopted by every entrepreneur struggling to accomplish innovation in a startup in any market: Innovation can come from anywhere in the organization.

Artificial Inteligence 114

Artificial Inteligence Google Startup Organization 114

Berkonomics

NOVEMBER 18, 2021

You’ve figured out your channels of distribution, pricing model and how to support your growing list of customers. At about $6 million in revenue, there are so many new customers that product or service quality is stretched to the limit, and complaints about quality surface in quantities you never experienced previously.

Class 156

Class Custom Customer Email 156

Startup Professionals Musings

APRIL 26, 2015

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 100

Custom Customer .Net Competition 100

InfoChachkie

AUGUST 22, 2016

L-to-R: John Greathouse, unknown woman about to slap John, Reed Shaffner, Jerry Jao & Ara Mahdessian. We had a spirited discussion regarding a number of issues related to blowing past $10M in annual recurring SaaS revenue, in front of a sold-out crowd of about 400 entrepreneurs. He started by stating, “We track customer success.”

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

socalTECH

MAY 22, 2019

David--a veteran of Microsoft, having been the lead developer of Microsoft Exchange--tells us why he started his company. David Wood: We make event planning software for social organizations. David Wood: It's been about a year and a half now, we launched it in 2018. The company is almost three years old.

Startup 212

Startup Evite Organization Software 212

Startup Professionals Musings

DECEMBER 29, 2014

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees can and do deliver memorable experiences to their customers. Keep your team happy to create engaged customers. An unhappy team member can’t create an engaged customer.

Custom 106

Custom Customer Training Satisfaction 106

Berkonomics

DECEMBER 28, 2017

Of course, the response depends upon lots of variables, including whether the company is in a fund-raising mode (in which case the CEO may be spending up to 80% of his or her time on this alone). 15% might be spent networking with those in the CEO’s relationship circle, including the roundtable organizations.

Class 243

Class Organization Activity Custom 243