Startup Professionals Musings

JULY 11, 2012

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 89

Outsource Development Outsource Software Development Software 89

Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 90

Outsource Development Outsource Software Development Software 90

socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. As part of the funding, Moonshot Capital's Kelly Perdew, along with pet industry executive Michael Baker of Pet Food Experts, both join the company's board of directors.

Seed Funding 222

Seed Funding Funding Template Southern California 222

socalTECH

AUGUST 7, 2014

We spoke with Bryce Maddock , founder of TaskUs, about the company and how it has been providing the manpower behind a lot of LA''s technology startups. Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Who are some of those companies?

Startup 231

Startup Technology Outsource Santa Monica 231

Startup Professionals Musings

OCTOBER 17, 2020

Other countries can provide e-commerce with different business models, outsource manufacturing at low cost, and a huge market for new products. When globalization or technology shrinks distances (Internet), painful missing needs become evident, and opportunities abound. The impact of global instability. Existing infrastructure.

Custom 167

Custom Customer Startup Outsource Development 167

InfoChachkie

APRIL 20, 2015

Rather than directly explaining their value proposition with all the passion and heartfelt stridency that only an entrepreneur can deliver, they outsource this communication to a Public Relations (PR) firm. Working for a small software company, he discovered that something interesting occurred when he abandoned the company’s talking points.

Outsource Development 100

Outsource Development Outsource Allegis Startup 100

socalTECH

MARCH 22, 2021

Support.com, a publicly led outsourcing company led by Los Angeles resident Lance Rosenzweig, who serves as President and Chief Executive Officer, says it has merged with a bitcoin mining company, Bitcoin Miner Greenidge Generation Holdings Inc. Support.com trades on the Nasdaq as SPRT.

Technical Review 113

Technical Review Company Companies Technical Support 113

InfoChachkie

JUNE 4, 2012

As an entrepreneur, I helped create companies which achieved two IPOs and two trade sales totaling $385 million. Fallacy: Startup ventures tend to evolve, especially after you begin speaking with pesky customers and demanding partners. No one has heard of you, your company or your solutions. Rely On A Public Relations Agency.

Entrepreneur 272

Entrepreneur Outsource Ideas Technical Review 272

Both Sides of the Table

OCTOBER 28, 2011

I’ve thought a lot about team construction of early stage companies. I never invest in: - business people who outsource tech dev to 3rd parties (“to speed up time to market”)” If you like that feel free to go vote it up on Quora - it fell back a bit in the rankings. My ideal team is simple: Assuming 6 people.

Startup 325

Startup Outsource Press Marketing 325

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Custom 113

Custom Customer Services Conference 113

Berkonomics

JULY 10, 2014

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up premoney valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. Why fight about valuation, or disappoint the founder at the outset?

Startup 179

Startup Outsource Development Outsource Venture Capital 179

socalTECH

JULY 31, 2013

According to the companies, WebMetro will become part of TeleTech''s Customer Growth Services division, Revana. TeleTech is a large provier of customer service outsourcing to companies. According to both companies, WebMetro founder Carlos Ugalde will continue to lead the business.

San Dimas 147

San Dimas Outsource Acquisition Marketing 147

SoCal CTO

JANUARY 5, 2011

500 Hats , January 10, 2010 Developing new startup ideas - Chris Dixon , March 14, 2010 Batch Processing Millions and Millions of Images - Code as Craft , July 9, 2010 jQuery Plugin: Give Your Characters a NobleCount - The Product Guy , March 23, 2010 How do the sample Series Seed financing documents differ from typical Series A financing documents?

Startup 378

Startup Venture Capital Blogging CTO Coach 378

socalTECH

MAY 21, 2019

Irvine-based Alorica , a provider of outsource, business process outsourcing and "customer experience" outsourcing, named Colson Hillier as its new Chief Marketing Officer (CMO), the company said on Tuesday. Hillier will lead the company's global marketing and communications efforts, according to the company.

Marketing 113

Marketing Outsource Custom Customer 113

Startup Professionals Musings

JUNE 13, 2014

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Custom 96

Custom Customer Social Media Outsource Development 96

Both Sides of the Table

MARCH 30, 2011

In the initial phases of any new market you’re developing a product (hopefully with a minimal set of features), getting feedback from customers, refining your product based on user feedback and then re-launching your product. I believe that over capitalizing companies too early often favors the VC. Rinse & repeat.

Development Team Review 374

Development Team Review Technical Review Startup Resource 374

Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. It’s like giving up control of your company.

Outsource Development 51

Outsource Development Outsource Software Offshore 51

socalTECH

APRIL 4, 2019

Los Angeles-based eTailPet , a new startup which helps pet store owners create online e-commerce sites, has received a round of seed funding, the company said this week. Size of the funding was not announced. The funding was led by Moonshots Capital. The startup is led by Founder and CEO Bere Giannini.

Seed Funding 154

Seed Funding Funding Template Southern California 154

TechCrunch LA

APRIL 23, 2019

Less than a month after rebranding as Canoo , the startup electric vehicle company formerly known as Evelozcity is on the hunt for $200 million in new capital. The company, which will make its vehicles available through a subscription-based model, already has 400 employees and just announced new key hires along with its rebranding.

Outsource Development 191

Outsource Development Startup Outsource San Diego 191

Both Sides of the Table

APRIL 25, 2011

It’s nearly impossible to get a services company financed by VCs. And stop effing around trying to create a product company.&#. If you really want to do a product business then hire a professional manager for your services company, quit that job and focus 100% on your product company. You’re a small fish.

Services 332

Services Venture Capital IP Startup 332

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Custom 99

Custom Customer Startup Content 99

socalTECH

JULY 1, 2016

Irvine-based business outsourcing provider Alorica said Thursday that it has acquired Expert Global Solutions, Inc. , a provider of outsourced, customer service and financial collections services. Financial terms of the deal were not announced, hwoever, Alorica said the acquisition will push the company to a projected $2.4

Outsource 113

Outsource Acquisition Services Custom 113

socalTECH

AUGUST 6, 2020

Irvine-based outsource customer support and experience services provider Alorica claims it plans to hire more than 33,000 people, saying it has added more than 20 new clients in the first half of the year. The company already has operations in 14 countries, employing 100,000 providing customer experience services to brands.

Outsource 113

Outsource Custom Customer Services 113

socalTECH

SEPTEMBER 10, 2013

The company--which makes software to digitize, scan, and manage all kinds of paperwork--says it now has more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. million mortgages--or approximately 375 million pages--in the U.S. READ MORE>>.

Outsource Development 138

Outsource Development Outsource Mobile Software 138

Startup Professionals Musings

AUGUST 1, 2015

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

Custom 97

Custom Customer Social Media Outsource Development 97

socalTECH

JANUARY 7, 2015

Irvine-based customer service outsourcing provider Alorica said Wednesday afternoon that it has paid $275M for the agent services businesses of West Corporation. Alorica said the combined companies will now have a projected $1.2 Alorica said that those businesses represented approximately $580M in revenues for West in 2014.

Offshore 100

Offshore Outsource Custom Customer 100

Startup Professionals Musings

JANUARY 8, 2023

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Marty Zwilling.

Software Review 114

Software Review Technical Review Outsource Development Outsource 114

socalTECH

MARCH 5, 2014

So, how do you help ease enterprise customers into the cloud--or at least, help them use cloud technology to help them with their business goals? We caught up with founder and CEO Grant Kirkwood --a serial entrepreneur and veteran of providing infrastructure to the enterprise markets--on the vision behind the company.

Cloud Computing 217

Cloud Computing Outsource Development Outsource Startup 217

socalTECH

SEPTEMBER 20, 2018

Los Angeles-based The/Studio , a startup offering up custom manufacturing of products through a worldwide network of apparel manufacturers, accessory makers, textile manufacturers, and many others, has raised $11M in a funding round. The company's founder and CEO is Joseph Heller.

Custom 113

Custom Customer Networking Los Angeles 113

Berkonomics

JANUARY 28, 2021

I can’t tell you how many times I’ve walked away from deals where the entrepreneur insists on a start-up pre-money valuation that is so high, no angel could expect to make a return upon the investment, even with a reasonable sales price for the company down the road. And here’s the “why.”. Lessons founders learned.

Outsource Development 156

Outsource Development Startup Outsource Venture Capital 156

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 99

Social Media Custom Customer Media 99

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Custom Customer Media 91

socalTECH

JANUARY 12, 2015

Irvine-based outsourcing service provider Alorica said late Friday that it has named James Molloy as the company''s new Chief Financial Officer. Molloy was most recently Alorica''s Chief Accounting Officer, and also has served at Vanguard Logistics Services, BAX Global, The Brink''s Company, and Deloitte & Touche.

Outsource 100

Outsource Services Custom Customer 100

socalTECH

OCTOBER 15, 2018

said this morning that it is opening up a new, "customer care" center in Phoenix, where it hopes to hire 100, as an addition to its existing customer care operations center in Los Angeles. According to Wag, it plans to hire agents and managers in Phoenix to support its customers, walkers, and dog sitters. READ MORE>>.

Outsource 113

Outsource Los Angeles Custom Customer 113

SoCal CTO

APRIL 2, 2012

Hiring seems to be the preferred use of seed funds (by investors and founders), whereas I'd prefer a focus on customer acquisition. And that should be the focus of the founders -- to find the special fit that will make your company take off. These companies are very early-stage and definitely have not shown product/market fit.

CTO Hire 205

CTO Hire Outsource Development CTO Coach Develop 205

Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Marty Zwilling.

Outsource Development 53

Outsource Development Outsource Software Review Technical Review 53

socalTECH

MARCH 23, 2020

Irvine-based outsource customer support provider Alorica said last week that it is ramping its "Alorica-At-Home" program, its existing work-at-home program for customer service. The company said it had to shut its call centers in the Dominican Republic and Guatemala last week. READ MORE>>.

Outsource 113

Outsource Custom Customer Help 113