Both Sides of the Table

DECEMBER 5, 2010

Social Networks: Past, Present & Future. The Past (1985-2002). Brands didn’t advertise their web pages they advertised “AOL Keywords.&# If you were a newly minted, venture-backed consumer Internet company you had to have a deal with AOL to reach your customers. This version is the shorter, ADHD version.

Social Network 297

Social Network Networking Web 2.0 Web 297

Berkonomics

MAY 18, 2023

But if the departing employee is even a little bit reticent to tell of his or her plans, the result is the first stage of what could become an outright war between you and a newly separated past employee, sent away that day with an escort out the door. So, here’s the obvious advice to give to departing employees. “No

Company 156

Company Companies Layoffs Competition 156

Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Pushing yourself on customers by touting features and price doesn’t work anymore. Use analytics to see why customers are buying, as well as what.

Custom 133

Custom Customer Social Media Startup 133

Berkonomics

MAY 30, 2019

Email readers, continue here…] How do you reach an audience that pays less attention to advertising then at any time in the past one hundred years? And the best way to do this is with the placement of a case study, a story told about and by a satisfied customer with something to say about how your product solved their problem or pain.

Case Study 120

Case Study Study Custom Customer 120

Startup Professionals Musings

MARCH 4, 2019

Is your marketing focus product-centric or customer-centric ? With a wealth of products now available, customers look for the most memorable experience , not just the best product. Amazon is very customer-centric, but it can make all the difference in retail as well as online. Status factors are more important than demographics.

Custom 85

Custom Customer Product Metrics 85

Berkonomics

SEPTEMBER 16, 2022

Somebody important leaves or is let go, and you worry over the impact upon remaining employees and customers. You worry that the person leaving will begin to unload all the pent–up garbage from the past, perhaps damaging the company and causing customer defections and even employee unrest. Your worry is real. .

Custom 156

Custom Customer Resource Email 156

SoCal Tech Calendar

JANUARY 19, 2017

Wednesday, January 25, 2017 -- Direct-to-Consumer Packaging: Delighting Customers in a New Era of Retail. E-commerce has quadrupled in the past decade and direct-to-consumer has become a key sales channel for products. Design a consumer experience that goes beyond the product to delight the customer with every delivery.

Custom 100

Custom Customer Commerce Design 100

Berkonomics

SEPTEMBER 28, 2023

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and salespeople rely upon when attempting to create buzz and make a mass market for a new product. These first customers are critical. Greatly exceed expectations at all costs.

Resource 156

Resource Custom Customer Product 156

InfoChachkie

AUGUST 22, 2016

We had a spirited discussion regarding a number of issues related to blowing past $10M in annual recurring SaaS revenue, in front of a sold-out crowd of about 400 entrepreneurs. He started by stating, “We track customer success.” In other words, are we measure whether or not we are truly making our customers more successful.”.

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

InfoChachkie

APRIL 29, 2013

You operate your business from a small boat in the remote waters of northern Fiji and your customers are spread across the globe, residing in the US, Europe and Asia. How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Bipolar Reviewers. This pattern holds true for Tui Tai Expeditions.

Social Media 213

Social Media Custom Customer Media 213

Startup Professionals Musings

AUGUST 18, 2012

I assert that designers have a lot in common with entrepreneurs, since both must innovate and start a deep understanding of what their customer really wants (“customer-centered”). The truth about ideas is that we don’t know if they are good; only customers know that. Follow two maxims here: Choose a worthwhile customer problem.

Startup 94

Startup Design Entrepreneur Ideas 94

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Custom 85

Custom Customer Social Media Technical Review 85

Berkonomics

MARCH 21, 2024

I want you to all imagine that it is tomorrow morning, looking back upon today’s reporting of these past months of work by your consultants. I imagine that our report sits today on someone’s shelf, filed with others from past and from following months and years. But most were just ignored.

Sample 156

Sample Report Course Conference 156

Both Sides of the Table

OCTOBER 10, 2011

Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. We need video reel to show customers that you care. ” customer segment.

Netflix 287

Netflix Custom Customer Pricing 287

socalTECH

DECEMBER 6, 2022

The company--which develops artificial intelligence (AI) powered cybersecurity products says its customers have seen a "dramatic increase" in attack attempts over the past year. Brea-based cybersecurity software developer ThreatHunter.ai The company is led by CEO James McMurry.

Artificial Inteligence 113

Artificial Inteligence Orange County Metrics Software Development 113

InfoChachkie

DECEMBER 9, 2013

We have heard the phrase ''glass ceiling'' in the past related to women advancing in the workforce. If you build a great product that customers love, and have the metrics to back it up, the startup community will celebrate and support you on the merit of that alone, regardless of gender.". Share and Enjoy.

Custom 185

Custom Customer Study Metrics 185

socalTECH

AUGUST 9, 2011

billion merger between that credit union and First Tech Credit Union in the past year. Websense said that Addison Avenue had actually been using the firm since 2007, but decided to roll out the solution further as part of a $4.75 READ MORE>>.

Custom 180

Custom Customer San Diego Tool 180

Berkonomics

MAY 25, 2023

It serves as the rallying cry for future employees, investors, customers, and suppliers. Think of some of the great visions from the past that did change the world. A great vision for a new enterprise drives innovation. Absolutely, positively overnight” made FedEx an indispensable name in supply chain management.

Entrepreneur 156

Entrepreneur Course Resource Email 156

Berkonomics

MAY 9, 2024

Test yourself as to whether you can identify the size of your market niche, and whether you can overcome the many barriers to access customers within your niche. A strategic relationship with one or more of the largest customers? Some great ideas just cannot be made into a product at a reasonable enough price to attract customers.

Patents 156

Patents Pricing Ideas Marketing 156

Startup Professionals Musings

NOVEMBER 7, 2015

Most importantly, it’s more about being a proactive leader who connects to customers and the team deeply, rather than a bright light that struggles to be seen amidst the glare of a million other bright lights. You need to move past this level quickly. Entrepreneurship is more about building a business than inventing a product.

Custom 97

Custom Customer Entrepreneur Tips 97

Both Sides of the Table

NOVEMBER 10, 2021

And today, as the company announces their latest funding round of $125M at a $1B+ valuation , I’m still thrilled to back Density as they are growing massively with customers like Uber, Shopify, Delta, and Cisco, among many others. Quite simply, the data that Density provides?—?data data that hasn’t been available until now?—?is turns out!?—?knowing

News 249

News Invest Custom Customer 249

InfoChachkie

SEPTEMBER 20, 2016

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. A key component of SimpleLegal’s strategy is the strong relationships it establishes with its customers. Bro Benefits.

Custom 100

Custom Customer Software Review Technical Review 100

Berkonomics

MARCH 24, 2010

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product. Make your customer a partner in the process. The fight for quality.

Custom 149

Custom Customer Resource Sales 149

TechEmpower

NOVEMBER 13, 2023

So instead, we fill it with a completely custom blurb, written just for him: Hello! Thanks to his custom blurb, instead of closing his browser and feeling inadequate for the rest of the day, Mark completes his bio and becomes a happy customer. Which means better conversions and happier customers.

Generative AI 295

Generative AI Artificial Inteligence TechEmpower Tips 295

Startup Professionals Musings

MAY 28, 2017

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

Custom 57

Custom Customer Services Social Media 57

TechCrunch LA

DECEMBER 8, 2020

In the past year, the company has tripled its headcount and now has offices in New York, Atlanta, Chicago, Portland, Los Angeles, and Dallas. The company differentiates itself from the pack by monitoring the perimeter of its customers’ networks and alerting them to security risks or vulnerabilities.

Startup 288

Startup Demand Los Angeles Custom 288

Berkonomics

JUNE 22, 2023

Test yourself as to whether you can identify the size of your market niche, and whether you can overcome the many barriers to access customers within your niche. A strategic relationship with one or more of the largest customers? Some great ideas just cannot be made into a product at a reasonable enough price to attract customers.

Patents 286

Patents Pricing Ideas Marketing 286

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

Both Sides of the Table

MAY 20, 2020

Customers were happy and restaurants focused on their in-store business. The problem for the restaurants is that the more successful the “aggregators” of customer demand become over time, the less power the restaurants themselves have individually. they just put up with the food delivery company fees. Covid-19 has changed all of that.

SaaS 242

SaaS Custom Customer Technical Review 242

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Custom Customer Tips 280

TechCrunch LA

JANUARY 26, 2022

In numerous interviews throughout the past two years, Weiss and other executives have emphasized the company’s focus on its direct-to-consumer online shipping model and obsession with iterating the customer experience based on feedback. It may not be as glamorous as D2C, but beauty tech is big money.

CTO Hire 197

CTO Hire Layoffs Commerce Email 197

Both Sides of the Table

DECEMBER 11, 2022

Something happened in the past 7 years in the startup and venture capital world that I hadn’t experienced since the late 90’s — we all began praying to the God of Valuation. In those years I learned to properly build product, price products, sell products and serve customers. What happened?

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. I found a good summary of these new expectations in a book just published by Micah Solomon, “ High-tech, High-touch Customer Service.”

Custom 97

Custom Customer Services Startup 97

Startup Professionals Musings

MARCH 8, 2012

Every startup needs to understand that the customer paradigm has dramatically shifted over the past two years with pervasive social networks and smartphones. If your business doesn’t connect with your customers, individually and as a community, demanding customers will not only ignore you, but will actively keep other customers away.

Custom 93

Custom Customer Networking Entrepreneur 93

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. My recommendations always include adopting a customer mindset, as well as the following steps: Accept today’s definition of relevant customer support. Treat every customer exceptionally before they complain.

Competition 109

Competition Services Custom Customer 109

Startup Professionals Musings

MAY 18, 2022

Unfortunately, in this new age of rapid market change and harder-to-satisfy customers, you can’t assume that what worked yesterday will work tomorrow. Innovative product and process solutions are only temporary, as they quickly become a commodity in the minds of customers and competitors. Believing you have a magic approach to growth.

Entrepreneur 144

Entrepreneur Artificial Inteligence Social Media Commerce 144

Both Sides of the Table

SEPTEMBER 15, 2022

When you look at how much median valuations were driven up in the past 5 years alone it’s bananas. Pitchbook estimates that there is about $290 billion of VC “overhang” (money waiting to be deployed into tech startups) in the US alone and that’s up more than 4x in just the past decade. And reset they must. By 2021 we had to write a $3.5m

Venture Capital 416

Venture Capital Marketing Technical Review Seed Funding 416