SoCal CTO
NOVEMBER 17, 2009
A typical day starts with email, Facebook, LinkedIn, Twitter, and Yammer checks/updates. A day might include a discussion with a finance partner, an investor, a customer or a fusion partner. Our new customer acquisition has grown and our costs have plummeted. A great opportunity for more visible networking. Great posts.
socalTECH
OCTOBER 24, 2013
That''s why people tend to gravitate towards SMS messages, rather than something like email. How difficult has it been to get your customers to understand the exposure with SMS? Some of the first customers we had were in obstetrics. Having that support is a huge, important thing to unlock lots of growth in our customer base.
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Both Sides of the Table
APRIL 21, 2010
Assistly “Multi-channel customer support and management service&# – this is another industry I love and I specifically love the team at Assistly. They have done 3 startups in the customer support space and one that wasn’t. Collaboration in business starts and ends with email. Because email works!
Both Sides of the Table
FEBRUARY 7, 2013
RedBeacon was the 3rd winner (year 1: Yammer, year 2: Mint.com) – not bad company. And because I wanted Ethan to be able to attract a great team, build & iterate a product, test it with initial customers and refine his strategy before having to take the wrappers off of his company. The company was called Red Beacon.
Eric Greenspan
OCTOBER 29, 2009
If you’ve ever received an email from me, you’d know that I always sign my emails with “to the moon.&# Borrowed from the Honeymooners, I’m shooting for the moon in my business venture. It’s a fun company, but customer acquisition is the biggest challenge we face. This week has been amazing.
socalTECH
JUNE 21, 2011
Unfortunately, despite the wealth of Internet based tools for email management, web-based sales management tools, and more, contact tracking has been mostly an afterthought in the Internet age. CRM systems today don't do a good job of even integrating email, much less social. You have to BCC messages to even get them into the system.
Startup Professionals Musings
JUNE 27, 2015
The new era of highly connected and interactive technology is changing not only how business employees interact with customers, but also how they interact with each other, and with their company. I am happy to see reports that young companies are in the forefront of these trends, on both the customer trends and the employee trends.
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