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Readers: Support Our News Coverage, Become A Member Today!

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Dear readers: do you find our news coverage on Southern California's high tech companies, startups, and technology developments useful? Are we helping you to find and win customers and deals? If so, we need YOUR support. Join today at [link] READ MORE>>.

News 113
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Startups Today Need Anticipatory Customer Service

Startup Professionals Musings

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

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7 Rules for Savvy Customer Service Required Today

Startup Professionals Musings

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

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Reflections on 2020: Nick Hedges, MomentFeed

socalTECH

Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. We'll be posting these throughout the next two weeks.

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Reflections on 2020: Harrison Tang, Spokeo

socalTECH

Every year, we feature the year end reflections of founders, CEOs, investors, and others in Southern California's high tech community. Weve started with dark web monitoring, and we are adding credit monitoring to help our users better control their digital identity. We'll be posting these throughout the next two weeks.

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Starbucks Set To Launch Free Wi-Fi

socalTECH

In what can only be good news for many a high tech professional, coffee chain Starbucks said today that it will turn on free Wi-Fi in its stores July 1st, at all of its U.S. Starbucks said that it will give Wi-Fi enabled laptops, tablets, and mobile phones with unlimited access to the Web. and Canadian company-owned stores.

High Tech 182
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Looking to reach Southern California's high tech executives and. socalTECH.com offers up continuous coverage of Southern California's growing high. tech economy, with interview with the movers and shakers in the industry, coverage of. Need office or Tech Space? Custom Insurance Programs for Technology Companies.

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