Startup Professionals Musings

AUGUST 24, 2022

As a business consultant and angel investor, I often ask for your own assessment of marketing ROI , or customer acquisition cost (CAC). Leaders and investors need to know if you have and are tapping into your key sources of relevant data, including web analytics, sales management data, and customer relationship management (CRM) software.

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Customer Custom Acquisition Technical Review 100

Berkonomics

FEBRUARY 15, 2024

The format also calls for the CEO to examine their calendar over time and report classes of activities by percentage of total time spent, so that the group may add comments about use of that person’s valuable time to the critique. What if?” “How about…” “When should we…” “How could we…” You get the idea. The post Wow!

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Class Organization Technical Review Activity 194

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Customer 166

Customer Custom Conference Social Media 166

Berkonomics

OCTOBER 27, 2022

I recall one of my CEO’s when I was his chairman, stating, “If you are not serving our customers, then you should be supporting those who do”. How do you frame menial desk jobs as “customer support?”. Some accounts payable invoices come from suppliers providing the company resources to serve the customer. Shout it out! .

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Resource Customer Custom Coach 156

Startup Professionals Musings

MARCH 14, 2022

With the ITRC 2021 End-of-Year Data Breach Report revealing a 68 percent increase in stolen sensitive personal information, there is a growing population out there worried about all the people intent on hurting them. Use video and audio, rather than jargon, abbreviations, and computer lingo on your site. Don’t take shortcuts on these.

Custom 137

Custom Customer Technical Review Symantec 137

socalTECH

JANUARY 11, 2019

However, according to a new report , that network of cameras in your home has a possible down side: a loss of privacy, and what the report calls "dismal privacy practices" and "lax, sloppy oversight" on who can access your video streams. READ MORE>>.

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Report S3 Santa Monica Networking 113

Berkonomics

AUGUST 2, 2012

Especially in a growing company, the CEO is drawn into daily process issues by all of his or her direct reports, often responding to questions and problems, leaving little time for strategic thought. And that behavior results in leaving little time for outreach to the most critical possible component in your chain – your key customers.

Customer 159

Customer Custom Course Email 159

Both Sides of the Table

OCTOBER 10, 2011

Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. We need video reel to show customers that you care. What is my evidence?

Netflix 287

Netflix Customer Custom Pricing 287

InfoChachkie

DECEMBER 9, 2013

A 2012 Dow Jones'' report entitled Women At The Wheel encompassed 15-years of data on venture-backed startups. What Gives? Making access to capital easier for women founders is part of what inspires and motivates me to win big with Tradesy.". A version of this article previously appeared on The Wall Street Journal.

Customer 185

Customer Custom Study Metrics 185

Berkonomics

JULY 7, 2022

But we all should be aware of the three levels of leadership that each of us experience as we create, grow and nurture our various enterprises, no matter what their size. Then comes the strategic thinking and planning that leads to what must be done to achieve the vision. Another leadership development bit?

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Metrics Ideas Conference Email 293

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

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Organization Customer Custom Tips 280

Berkonomics

MARCH 19, 2020

Great executives and managers seem to intuitively know what they don’t know. But it is not at all uncommon to not even know what questions to ask. What could follow? Scenario planning: “What if?”. But what if no-one thinks of the right questions? What if no one knows what to ask?

Email 156

Email Report Technology Customer 156

Tech.Co

JANUARY 10, 2018

In the Harvard Business Review Female Economy 2009 report, women purchasing power was predicted to control about $28 trillion in annual global consumer spending, if not more. “Focusing on emotion is key when communicating with female customers. “Focusing on emotion is key when communicating with female customers.

Tips 71

Tips Customer Custom Dollar Shave Club 71

Startup Professionals Musings

FEBRUARY 16, 2018

The market is changing so fast these days, and if you are not planning a solution today for tomorrow’s customers, you may be setting yourself up for failure and don’t even realize it. There are many free generalized tools, including Google Trends , which can be used to track customer behavior in looking for things that don’t exist yet.

Customer 57

Customer Custom Technical Review Software Review 57

Berkonomics

MARCH 10, 2010

Your customers know what they want more than you do. Find one to teach you. This insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago.

Customer 149

Customer Custom Design Conference 149

Startup Professionals Musings

AUGUST 9, 2021

Every startup fears that one angry and unfair customer who can jeopardize the business by a negative post on Ripoff Report , Yelp , or one of the hundreds of other consumer complaint and review sites on the Internet. Don’t repeat the “ United Breaks Guitars ” experience, which now has been published as a book on what not to do.

Search Engine Optimization 163

Search Engine Optimization Content Social Network Google 163

Both Sides of the Table

OCTOBER 26, 2020

So mostly we just had to listen to customer feedback from founders, VCs and LPs. And what does that really mean for the firm? Or, maybe it’s just about getting out of the way and watching what they can achieve. The fact that Kara doesn’t have what my wife likes to refer jokingly as my “Y chromosome problem” is beside the fact.

Venture Capital 361

Venture Capital Startup Invest CitySearch 361

Startup Professionals Musings

SEPTEMBER 11, 2021

What does traction really mean to investors, and how much is enough? Let me try to clarify the rules, and what it takes to win at this game. One customer is not traction, and beta tests with a thousand customers at no cost don’t count. Average transaction size and revenue per customer. Customer acquisition cost.

Startup 121

Startup Metrics Customer Custom 121

TechCrunch LA

NOVEMBER 27, 2019

Bounce, formerly known as Metro Bikes, allows customers to rent a scooter for as little as Rs 1 (0.1 This follows reports that the streaming company is also working to buy the Egyptian Theatre in Los Angeles. The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. cents) per kilometer and Rs 1.5

Netflix 243

Netflix Guide Los Angeles Screening 243

Berkonomics

MARCH 4, 2021

Changing the rules to fit the market. [Email readers, continue here…] These and other efforts to be first over the years have led me to ask my current crop of CEOs as I serve on various boards, “Do you have the resources to evangelize the market, educate your potential customers, AND sell your product?” Apple as a surprising example.

Artificial Inteligence 240

Artificial Inteligence Marketing Press Resource 240

socalTECH

MAY 18, 2021

What is ClickUp? What's your read of what's going on in the workplace today? Workplace Productivity recently reports that, a little over 50 percent of Americans will not work for a company that doesn't offer some kind of remote work flexibility now. That's what ClickUp does. Who are your typical customers?

Doc 203

Doc San Diego Demand Product 203

TechCrunch LA

JULY 3, 2018

Founded by some of the men responsible for the biggest hits in online marketing (like the Dollar Shave Club commercial that launched what became a billion dollar acquisition ) think that its time to take technology where it’s never gone before — into targeted, direct mail campaigns using the best ad-targeting that money can buy.

Dollar Shave Club 232

Dollar Shave Club Chief Technology Officer Advertising Los Angeles 232

Startup Professionals Musings

FEBRUARY 27, 2023

If you need help building your first business plan or financial model, it’s getting easier and easier to find what you need, as well as connections to peers and investors, without an expensive business consultant. Visit the university library for access to otherwise costly business reports.

Entrepreneur 110

Entrepreneur Class Startup Resource 110

SoCal CTO

AUGUST 4, 2011

Almost every day I'm talking to early stage startup founders (see Free Startup CTO Consulting Sessions ) about what they plan to do. Before I jump into the 28 questions, let me start with 14 questions that I will want to go through first so I know a bit more about what we are talking about. What’s their specific need / pain?

Develop 396

Develop Development Startup SEO 396

Tech.Co

MAY 31, 2023

Business tools — from customer relationship management ( CRM ) platforms to accounting software — help to save startups time and money by automating key processes and maximizing efficiency. But while competition remains fierce, the advancement and accessibility of smart solutions are making it easy than ever for startups to find their feet.

Tool 128

Tool Startup Software Review Technical Review 128

SoCal CTO

AUGUST 4, 2011

Almost every day I'm talking to early stage startup founders (see Free Startup CTO Consulting Sessions ) about what they plan to do. Before I jump into the 28 questions, let me start with 14 questions that I will want to go through first so I know a bit more about what we are talking about. What’s their specific need / pain?

Develop 384

Develop Development Startup SEO 384

Startup Professionals Musings

JULY 3, 2023

What is servant leadership? It’s the opposite of self-serving, domineering leadership, and makes those in charge think harder about how to respect, value and motivate people reporting to them. What do you have in common with them? Does your team believe that you have a strong awareness of what is going on and why?

Mentor 92

Mentor Organization Ideas Examples 92

Tech.Co

OCTOBER 27, 2023

In this guide, you'll learn exactly what Claude is, how it works, and all about its parent company, Anthropic. What is Anthropic AI? What is Claude AI? What is Anthropic AI? As part of the latter deal, Amazon employees and cloud customers will get early access to the technology. What is Claude AI?

ChatGPT 139

ChatGPT Artificial Inteligence Training Startup 139

Startup Professionals Musings

OCTOBER 22, 2022

By default, innovation in every business decreases over time, and continuous innovation requires ongoing initiatives and measures of customer perceived value. Good advisors will tell you what you need to hear, while friends will tell you what you want to hear. Recognize that customers care about the whole experience.

Metrics 102

Metrics Startup Organization Demand 102

TechCrunch LA

SEPTEMBER 7, 2021

What can you tell us about MuteSix as an agency? We started out as a Facebook ad agency — as opposed to a lot of agencies that start out by saying they do everything, we decided to focus on what we were really good at. What type of clients do you work with? Image Credits: MuteSix. And then bit by bit, we grew the organization.

Commerce 211

Commerce Content Marketing Startup 211

Startup Professionals Musings

OCTOBER 18, 2023

Most startup founders don’t relish the thought of managing repeatable processes, greedy stockholders, and endless regulation reports. If you intend to exit, or even if you don’t, it’s never too early to think what an acquirer or stockholder looks for to assess your business health. Mature your business processes and customer base.

Startup 99

Startup Entrepreneur Metrics Acquisition 99

Startup Professionals Musings

JULY 23, 2022

In every report, negativity is seen as an indictment of bad managers, but I believe it is also an indictment of employee whiners as well. What does all this mean, and how do you correct it, or prevent it in your business? No business can afford that cost in emotional capital, as well as lost productivity. If not, don’t say it.”

Startup 141

Startup Journal Customer Custom 141

Startup Professionals Musings

JANUARY 2, 2021

Are you often frustrated that people reporting to you, or key peers, seem to dodge accountability for their actions? Perhaps you need to do more to be a role model for accountability , and provide more coaching on exactly what it means. Communicate effectively what needs to be done. Track and communicate progress along the way.

Training 173

Training Examples Startup Social Media 173

Both Sides of the Table

NOVEMBER 16, 2014

But if you level up , raise capital and grow customers, revenue and staff – life changes. This is when your job function truly starts to match the definition of “leader” because that’s exactly what your role is. They review competitors offerings and analyst reports. You just assign out tasks to all of us.

Entrepreneur 385

Entrepreneur CTO Hire Startup Sales 385

Startup Professionals Musings

JULY 22, 2023

In this age of interactive social media, your culture image quickly spreads to customers, and determines their loyalty. Everyone knows and admires the leaders , including Google and Zappos, but most entrepreneurs have only a fuzzy idea of what to do to get there. Make sure everyone knows what you expect.

Claremont 101

Claremont Mentor Study Startup 101

Startup Professionals Musings

OCTOBER 11, 2020

What is servant leadership? It’s the opposite of self-serving, domineering leadership, and makes those in charge think harder about how to respect, value and motivate people reporting to them. What do you have in common with them? Does your team believe that you have a strong awareness of what is going on and why?

Mentor 161

Mentor Organization Ideas Examples 161

Startup Professionals Musings

AUGUST 2, 2021

Celebrate small wins by asking yourself what can you do today to make a difference? Real meaning is made up of many small differences, such as a design breakthrough, new business model, a truly satisfied customer, or an excited team member. Ask what the world needs. Only 11 percent reported having a great deal of energy at work.

Entrepreneur 174

Entrepreneur Startup Press Study 174