socalTECH

APRIL 8, 2020

Irvine-based Digital Motors says it is offering up the ability to add online auotmotive sales in 24 hours to car dealerships, allowing any car dealership to turn their website into an online store.

Sales 113

Sales Tool Custom Customer 113

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Custom 147

Custom Customer Technical Review Metrics 147

Startup Professionals Musings

OCTOBER 24, 2022

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Custom 104

Custom Customer Product Social Network 104

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. You can’t.

Custom 341

Custom Customer Venture Capital Software Review 341

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Custom 114

Custom Customer Satisfaction Metrics 114

Both Sides of the Table

JUNE 23, 2013

Every sales organization with more than a handful of reps or that is across multiple offices or time zones would benefit from having a sales methodology. Simply, this is identifying a customer need that has economic value to them if they can solve it. This solves the customer question, “Why Buy Anything?”.

Sales 328

Sales Custom Customer Examples 328

socalTECH

JUNE 1, 2021

Playa Vista-based iLife, a startup which is developing tools to help life insurance agents set up their own, branded "digital insurance agency", has raised $4M in a seed funding round, according to the company. iLife said the funding was led by Foundation Capital, and also include AME Cloud Ventures and Cherubic Ventures.

Sales 113

Sales Seed Funding Startup Tool 113

Berkonomics

NOVEMBER 17, 2016

Everyone who manages a company or its sales force wants to write as many new deals as possible, and is usually warry about doing anything that might threaten the positive outcome of a pending sale. Deadlines are an important sales tool. The most powerful tool you have in a sales environment is a deadline.

Sales 120

Sales Tool Writing Custom 120

Both Sides of the Table

OCTOBER 31, 2010

This is part of my ongoing Sales & Marketing Series. In the first part of this post I talked about how sales in a startup is often evangelical , requires as consultative sale and needs constant adjustments based on customer feedback. We had 4 or 5 sales reps that had been around since the early days.

Sales 286

Sales Newsletter Technical Review Activity 286

TechCrunch LA

OCTOBER 27, 2020

The Los Angeles-based operations and security management software service, Replicated has raised $25 million to ramp up its staffing and scale its sales and marketing efforts. As developers embrace Kubernetes, Replicated launches tools to manage its deployments. “Once we started building on that success.

Software 224

Software Tool SaaS Los Angeles 224

socalTECH

DECEMBER 1, 2021

Santa Barbara-based Invoca, which develops artificial intelligence powered, sales conversation tools and call tracking products, says it is launching a certification program for its agency customers. The company said the new program is free.

Artificial Inteligence 113

Artificial Inteligence Santa Barbara Training Sales 113

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Some consider direct mail very expensive or dead as a lead-generation tool.

Custom 146

Custom Customer Marketing Startup 146

Startup Professionals Musings

JANUARY 29, 2020

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Custom 128

Custom Customer Activity Social Network 128

Both Sides of the Table

NOVEMBER 2, 2010

This is part of a series on sales & marketing. I previously covered how early phase sales teams should be “evangelical&# and consultative in nature. The first post on scaling sales dealt with “aiming&# your sales teams – making sure they were focused on the right opportunities.

Sales 289

Sales Startup Training Pricing 289

socalTECH

JANUARY 14, 2016

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users.

Custom 100

Custom Customer Software Services 100

Both Sides of the Table

FEBRUARY 3, 2010

I’d like to talk about Crocodile Salesmen in 3 scenarios: 1) when YOU are selling (or someone on your team), 2) when you are trying to recruit a sales person. But how to apply “listening&# in a sales meeting? Let’s assume you run a Customer Support software company. I still do this sometimes, too.

Sales 314

Sales Startup Venture Capital Custom 314

socalTECH

JANUARY 23, 2015

Los Angeles-based Edmunds.com announced Thursday that it will be offering up a free, texting tool available to car dealers, to help those dealers communicate with customers via text messaging. communications dealer automobile sales texting edmunds' READ MORE>>.

Tool 100

Tool Edmunds Sales Email 100

Startup Professionals Musings

MARCH 14, 2022

But that is just the beginning of the opportunity to provide or take advantage of the new power and tools on the Internet. I see lots of new software put together on a shoestring as a “proof of concept” – but then gets rolled out to customers “asis” due to lack of time or money to “harden” the product. Don’t take shortcuts on these.

Custom 137

Custom Customer Technical Review Symantec 137

TechCrunch LA

AUGUST 11, 2021

Linktree leads the space, securing a recent $45 million Series B raise to build out e-commerce features, but Beacons boasts competitive creator monetization tools with just a $6 million seed round in May. Snipfeed is free to set up, but if you make sales, the company takes 15% — this percentage is inclusive of any transaction fees.

Platform 286

Platform Commerce Startup Tool 286

Both Sides of the Table

SEPTEMBER 30, 2011

It’s the lifeblood of any organization and yet most startups don’t have any sales DNA on their teams. It’s important enough that I dedicate a tab on my blog to startup sales & marketing. But the ground we covered was awesome for anybody wanting to know more about sales. How do you get access to customers?

Software Review 300

Software Review Sales Tips Help 300

Both Sides of the Table

OCTOBER 4, 2009

Most start-up entrepreneurs have little or no sales experience. But through nearly a decade of startups I learned that sales comes down to three essential elements: 1. Even businesses that attempt to sign up customers directly on a website need to answer this question for people albeit programmatically and through good website copy.

Sales 319

Sales Startup Platform Tips 319

socalTECH

NOVEMBER 9, 2011

Irvine-based StorageDNA , a provider of data archiving, backup, and migration tools specifically aimed at television, film, broadcast, and enterprise customers, said today that it has named Jeff Kreuger as its Vice President of Sales. Kreuger has previously served at Avid Technology and Agfa Compugraphic.

Sales 140

Sales Tool Custom Customer 140

Berkonomics

FEBRUARY 9, 2023

Satisfy the seller’s need to claim a higher sales price victory by moving a substantial part of the price into a future earn–out or using the target company’s own cash to pay part of the price, or asking the seller to finance a significant piece of the sale. Offering too little in an acquisition to satisfy the seller?

Pricing 156

Pricing Sales Examples Tool 156

Startup Professionals Musings

SEPTEMBER 9, 2018

In today’s totally interconnected world with its abundance of information, choices, and marketing, how your customers buy has drastically changed. Whether you are an executive, an entrepreneur, a marketer, or a salesperson, it’s time to look beyond how you sell, and focus on how your customers buy.

Custom 94

Custom Customer Social Media Startup 94

socalTECH

SEPTEMBER 30, 2014

Vonjour (www.vonjour.com), a Los Angeles startup, has developed a cloud-based customer support and phone system which, in addition to handling all of a company''s usual enterprise phone needs--also lets employers harness employee smartphones to deal with customer support issues, make calls, and interact with customers directly from a mobile app.

Custom 133

Custom Customer Startup Mobile 133

socalTECH

JULY 27, 2016

Los Angeles-based online car shopping startup Car Harmony is taking on the area of auto finance today, saying it has launched a new, self service tool aimed at letting car shoppers create their own custom financing options for cars.

North Hollywood 100

North Hollywood Tool Services Hollywood 100

Tech.Co

AUGUST 16, 2017

Finding potential customers continues to be a huge challenge not only for established marketing and sales teams but also for startup executives and solo entrepreneurs. It is not that there is a lack of lead generation tools, particularly for business-to-business (B2B) firms. Lead Capture Tool – Leadformly.

Tool 79

Tool Startup Help Template 79

socalTECH

NOVEMBER 15, 2018

Santa Monica-based customer relationship management (CRM) software developer Nimble has launched a newly upgraded Android version of its app, saying on Wednesday that its new Mobile CRM 3.0 for Android includes new enhancements and integration with Office 365 and G Suite. Nimble is led by longtime CRM veteran Jon Ferrara. READ MORE>>.

Santa Monica 113

Santa Monica Tool Email Software Development 113

socalTECH

JULY 18, 2016

Los Angeles-based Pipeliner CRM , the developer of customer relationship management software led by Nikolaus Kimla, has rolled out a new release of its CRM tools, which it says adds new data visualization capabilities.

Tool 100

Tool Los Angeles Software Custom 100

Berkonomics

JUNE 25, 2020

But businesses that expose their story to tens of millions of potential customers through the Internet need additional tools. CHURN (% customer cancelling each month). This is calculated by dividing the number of cancellations by the total number of customers before cancellations and multiplying by 100.

Acquisition 156

Acquisition Statistics Sales Custom 156

socalTECH

AUGUST 9, 2021

Pasadena-based Fox Dealer, which creates custom websites for car dealerships, says it has acquired Brea-based Simplext Digital, a provider of texting products for the automotive industry. Simplext develops a tool which lets shoppers text car dealerships, enabling a direct discussion with a sales or service representative.

Pasadena 113

Pasadena Sales Acquisition Tool 113

socalTECH

SEPTEMBER 5, 2018

Los Angeles-based Pipeliner CRM , which develops customer relationship management (CRM) software tools, said on Wednesday that it has rolled out a cloud-only version of its software. Those tools start at $35 per user per month. READ MORE>>.

Software 100

Software Tool Startup Sales 100

Berkonomics

JUNE 4, 2020

That’s impressive sales leverage. And that’s why the major focus that used to be in the direct mail business to drive sales is now focused upon email marketing campaigns, social networking marketing, influencer marketing, and location-based sales using tools to recognize shoppers at the point of sale.

.Net 156

.Net Sales Tool Email 156

Berkonomics

JULY 26, 2018

These are so succinct, so well defined, so precise that everyone in sales and everyone involved in marketing must be able to answer these three questions without pause, and convincingly. It would pay you to work over this set of questions in a special session with sales, marketing and senior management in the room at once.

Sales 226

Sales Custom Customer Pricing 226

InfoChachkie

AUGUST 22, 2016

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Share and Enjoy.

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

Startup Professionals Musings

DECEMBER 7, 2022

Some make big mistakes, such as Webvan expanding too fast with a huge infrastructure, and Pets.com , trying to grow the business with a negative margin, under the mistaken assumption that winning customers is more important than making a profit. Ask every employee to focus on sales. Aggressively enter new markets and sales channels.

Startup 134

Startup Search Engine Optimization Social Media Metrics 134

socalTECH

JULY 18, 2018

Santa Monica-based customer relationship management (CRM) software developer Nimble said today that it has signed a global distribution agreement with Microsoft , which will create a bundle of Nimble's CRM tools with Microsoft's Office 365. READ MORE>>.

Santa Monica 100

Santa Monica Tool Custom Customer 100