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Using Social Media To Deal With Customer Trolls

InfoChachkie

In searching for world-class examples of public responses to irate customers'' complaints, I found one that emanated from an unlikely place, Savusavu, Fiji. Hopefully your significant other won''t tell you that your customer responses sound like text generated by a foreign call center agent,cut and pasted from an email template.

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The Convergence of Social Media & Traditional Radio

Eric Greenspan

What I mean by this is we do radio better by building it around the web, social media and traditional marketing strategies alongside, behind and wrapped around our radio shows. We track and record every call, email, post and tweet and we constantly bring our sponsors into the mix to share in the exposure. Tell no one!

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Social Media, the Customer Service Spectator, or Superstar?

Eric Greenspan

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash.

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Social Media Breakfast Los Angeles | More Then Just Breakfast

Tech Zulu Event

Come rain or shine, the social media community gathers together here to share breakfast, network and learn at the Social Media Breakfast LA (SMBLA) monthly meeting. October’s talk was called “Social Media Analytics Demystified” given by Apryl DeLancey of Blaze PR.

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How To Begin Using Social Media In Your Business

Startup Professionals Musings

When my friend’s small business was struggling a while back, I suggested he add some social media marketing initiatives, and his answer was that he was “too busy.” According to a study of 1700 CEOs last year, only 60% of companies today use social media for marketing, and only 12% of those feel that they are using it effectively.

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Generative AI – The End of Empty Textboxes

TechEmpower

For example, let’s consider Mark. That blurb, and the following examples, were all generated from GPT in only a few seconds, at a cost of less than one penny. Customer support emails require both accurate information and a professional, helpful tone. Get it wrong, and you’re just wasting fifty bucks a month.

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Too Many Small Businesses Still Ignore Social Media

Startup Professionals Musings

When my friend’s small business was struggling a while back, I suggested he add some social media marketing initiatives, and his answer was that he was “too busy.” Develop a marketing strategy specific to this media. Don’t use the same message on Twitter you developed for email blasts and postcard blitzes.