Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup

socalTECH

AUGUST 7, 2014

Bryce Maddock: TaskUs is the best provider in the world of customer care and back office services for emerging growth companies. Customer care, obviously, is emails, phone calls, and customer service back office services. We do a whole host of other back-office services in that space. So, what is TaskUs?

Startup

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. It sounds like you actually do all your customer service in house?

Customer

Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

Outsource Development

Startup Professionals Musings

JANUARY 8, 2023

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Software Review

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product

Startup Professionals Musings

JANUARY 20, 2016

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Outsource Development

Both Sides of the Table

DECEMBER 13, 2010

I had joined AC in 1991 as a programmer when it was a relatively small practice focused on building corporate IT systems for Fortune 500 companies and there were a handful of companies that offered the same service. By 1999 we had grown into the largest independent consulting firm in the world. Double-down on great people, process & IP.

Technical Review

Startup Professionals Musings

AUGUST 8, 2014

If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Outsource Development

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services

Startup Professionals Musings

APRIL 19, 2020

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Startup

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup

Startup Professionals Musings

JANUARY 14, 2023

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Tips

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services

Startup Professionals Musings

JUNE 7, 2020

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Show that you have a process to hire, fire, and train others as required.

Entrepreneur

socalTECH

OCTOBER 20, 2011

Back in 2003 and 2004, we were focused on the international market, and started outsourcing to India and the Philippines for call center services. In Los Angeles, for example, they manage all of the buses, the metro, the trains, and that's also where they were looking to win more contracts.

Outsource Development

Startup Professionals Musings

OCTOBER 30, 2020

Specialized services, such as accounting, require skilled people, training, and tools, and do not scale well. This reduces the cost of customer acquisition, allows easy upgrades for service and new features, and improves customer loyalty in the face of new competitors in the market.

Outsource Development

Startup Professionals Musings

SEPTEMBER 7, 2013

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Tips

Startup Professionals Musings

MARCH 10, 2023

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Show that you have a process to hire, fire, and train others as required.

Outsource Development

Startup Professionals Musings

JANUARY 11, 2015

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Startup

Startup Professionals Musings

MAY 4, 2014

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup

Startup Professionals Musings

JANUARY 31, 2012

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Satisfaction

Startup Professionals Musings

SEPTEMBER 7, 2011

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup

Startup Professionals Musings

DECEMBER 2, 2022

A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How do you produce your product or service? Common choices include manufacturing in-house, outsourcing, off-the-shelf parts. How do you distribute your product or service? Target market.

Sales

Startup Professionals Musings

MAY 24, 2015

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Show that you have a process to hire, fire, and train others as required.

Outsource Development

Startup Professionals Musings

JANUARY 29, 2011

A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How do you produce your product or service? Common choices include manufacturing in-house, outsourcing, off-the-shelf parts. How do you distribute your product or service? Target market.

Sales

Startup Professionals Musings

MAY 14, 2012

A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. How do you produce your product or service? Common choices include manufacturing in-house, outsourcing, off-the-shelf parts. How do you distribute your product or service? Target market.

Sales

Startup Professionals Musings

AUGUST 1, 2010

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Startup

Startup Professionals Musings

JANUARY 31, 2013

If you are contracting or outsourcing, this is even more important. At this stage, you should start recruiting, hiring, paying, and training others to help you run your business. Here you will likely need to train others to help you, so more detail may be required in this process. Customer service and support.

Outsource Development

socalTECH

JUNE 9, 2014

And, even more, how to do you manage the jump on the viral video train again, and keep those viral hits coming? That''s relevant, because of our third piece, where we have been hired by traditional media companies, to basically provide them a turnkey, outsources content acquisition team.

Media

TechCrunch LA

NOVEMBER 17, 2019

Phishing emails are designed to impersonate companies or executives to trick users into turning over sensitive information, typically usernames and passwords, so that scammers can log into online services and steal money or data. Remote employees at companies across the U.S. We found a massive spam operation — and sunk its server.

Email

Tech Zulu Event

APRIL 9, 2014

What if you could combine the flexibility of outsourcing with the quality level of highly skilled strategists? We discuss everything from outsourcing, MBA’s, and business, to the lessons learned in building their marketplace for connecting business professionals with the companies who need them. Training Materials.

Outsource Development

socalTECH

APRIL 21, 2017

They do not have people who are trained to think about what the experience is for the customer on the other side. We specialize in sending you products you really want, and work with manufacturers to make sure those products arrive in pristine condition, all supported by systems and customer service. What the key to make model work?

Startup

Startup Professionals Musings

FEBRUARY 14, 2016

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Funding

socalTECH

SEPTEMBER 4, 2018

For those who have never used Happy Returns, tell us how the service works? They were interested in the foot traffic that represented, and we provided the technology and training. Today, we help enable returns in-person, but we also provide software for retailers that want to outsource their return portal. There are two things.

Training

Startup Professionals Musings

MAY 28, 2016

Products and services for a business need to be attuned to customer requirements, cost and quality tradeoffs, with milestones for pricing and completion. Typically some production and delivery is outsourced, requiring formal contracts and documentation. Show that you have a process to hire, fire, and train others as required.

Ideas