Comparably Contrasts Pay Satisfaction Between Women and Men

socalTECH

The biggest difference looks to be in terms of equity pay, where only 19 percent of women working in product were happy with their equity, versus 48 percent of men in product.

Cornerstone OnDemand Launches New Product Offerings

socalTECH

Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking. Cornerstone Engage allows companies to measure employee engagement factors, such as sentiment toward office culture and satisfaction with direct managers, according to the company.

Why You Should Put Yourself Out There and Try New Products

Both Sides of the Table

Here’s the thing: If you never try new product and new networks you’ll never learn anything. Some people draw satisfaction by pointing at you and saying, “See! In 2006 I started using Facebook and most of my friends & colleagues thought I was strange.

A Day in the Life of a Product Manager

Tech Zulu Event

Rather, these were the words given in response to the opening question to a panel of product managers to “describe their occupation” in 3 words or less, + an additional word on what their biggest challenge was. Jay Stakelon , VP Product Design, Fullscreen.

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

You’ve taken care of the 1) product, 2) marketing, 3) overall experience (to garner positive reviews), but then what? New product addition): To help businesses track their loyal customer base and proactively provide their own incentives.

Top 57 Online Startups Meets Technology Meets Product Posts for November 2010

SoCal CTO

I continue to collect great content that is the intersection of startups, products, online and technology. So let’s be very specific: let’s assume your dream job is product manager at Google, working on the Analytics product. love to find great products and services made by entrepreneurs who are trying to change the world. Today, brands are hiring social media specialists for customer support, crowdsourced product development, promotions and even leads generation.

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

You’ve taken care of the 1) product, 2) marketing, 3) overall experience (to garner positive reviews), but then what? New product addition): To help businesses track their loyal customer base and proactively provide their own incentives.

Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction.

.Net 232

LA CEOs: Building High Performing Cultures

SoCal Tech Calendar

The result is industry-leading productivity, innovation, collaboration, and job satisfaction. Thursday, September 14, 2017 -- LA CEOs: Building High Performing Cultures. In this highly interactive session, Carrie Kish Partner and CEO for CultureSync,www.culturesync.net, a management consulting firm specializing in cultural change, executive coaching, and strategy, shows qualified CEO and CFOs how to upgrade their organization. The result is unprecedented collaboration and impact.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. A version of this article previously appeared in Forbes.

Custom 144

TouchCommerce Takes On Contact Centers

socalTECH

Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect. The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options.

Newegg Launches New Program For Marketplace Sellers

socalTECH

According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers.

NewEgg 109

Better is the Enemy of Good Enough.

Berkonomics

Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness. If every development engineer could control the release date of the component or product for which s/he is responsible, the dates for completion would certainly extend outward and vary from plan. And yet, who would not want the highest quality product to place into a competitive marketplace?

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction.

.Net 184

J.D. Powers Sets Chief Digital Officer

socalTECH

Power , the consumer analytics company best known for collecting data on consumer satisfaction in the automotive industry, said it has named Bernardo Rodriguez as its new Chief Digital Officer. Power said the new position will focus on its "digital transformation", and specifically on new product development, branding, marketing and mergers and acquisitions. Costa Mesa-based J.D.

Manage your bottlenecks!

Berkonomics

The definition of a bottleneck in your business is one that constricts the flow of work from one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly.

Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. Startups do not always have the luxury to optimize their product for both buyers and users.

SaaS 144

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction.

.Net 194

Don’t Do Tequila Shots With Your Mentor

InfoChachkie

In my exchanges with my friend and mentor, Bob Wood, we engage in a number of activities which keep our time together both fun and productive. Be Sharing - Mentors are often motivated by the satisfaction they derive from vicariously sharing in your success.

Mentor 248

Startup Children – How To Parent An Entrepreneur (Part II) - Sales Advice From Dr. Seuss

InfoChachkie

He is so confident in his green eggs and ham product that he cannot help but smile. He asks the Prospect if he would like the product “here or there”, pointing to two spots on the ground while displaying his winning smile. Note: This is part II of a five part series.

Sales 225

Non-millennial Bootstrapping – These 50-Something Entrepreneurs Rejected VC $ And Nailed It

InfoChachkie

Jim Semick: I’ve been launching and managing software products for 15 years now, going back to when you and I worked together at Expertcity before it was acquired by Citrix. I have always worked on early stage products. I’m really proud to be a part of launching those products.

Central Desktop Names New Board Member

socalTECH

Vora also founded Oblix, which was acquired by Oracle, and sits on the boards of Get Satisfaction and NextPrinciples, among other positions. Central Desktop provides a cloud-based, project management and collaboration product specifically aimed at marketers and agencies. Pasadena-based software developer Central Desktop said this morning that it has added software veteran Kumar Vora to its board of directors.

Oracle 126

SaaS Subcriptions Are Great – TranSaaSional Pricing Is Better

InfoChachkie

This division of labor facilitates a "spike and spread" of your product across a customer''s entire organization. A version of this article previously appeared on Forbes.

SaaS 221

You Can’t Teach People To Be Entrepreneurs, But Entrepreneurs Can Be Taught

InfoChachkie

I treat each of my classes as a product that the students are paying a lot of money to consume. I am proud that students who express satisfaction with my classes also note that they involve a significant time commitment. A version of this article previously appeared in Forbes.

Startup Lessons From The Beatles’ Biggest Failure

InfoChachkie

Wrong Product - The material for the audition was selected by the group's manager, Brian Epstein. Years later the Beatles recalled their rejection by Decca with bitter satisfaction. A version of this article previously appeared on Inc.

How to Deliver More Software Projects On Time

Both Sides of the Table

If you pull hard at the time end of the spectrum you end up shipping inferior product. We live in an era of more product-dominant companies where a perfection complex for features and design delay business realities of shipping products.

Custom Software

SoCal Tech Calendar

Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else. Wednesday, May 16, 2012 -- Custom Software. Techbiz Connection. Today, companies need every edge they can get to strive in our current competitive marketplace. For many companies, custom software provides the edge they need.

Custom 100

No second chance to create first quality.

Berkonomics

It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. There are plenty of young companies that died trying to recover from such a combination. Your reputation hinges upon delivering a quality product at the moment of release, and maintaining product quality throughout its life. Let me illustrate this insight with a personal story.

Better Business Bureau? For who?

Eric Greenspan

Even better, we resolved all of them to full satisfaction and refunded all monies requested. We also want you to use and understand this valuable product so that you may attract and retain customers. How many BBB logos are there? What is the Better Business Bureau?

Snapchat Settles With FTC

socalTECH

The FTC charges came out both the agency''s dis-satisfaction with the way Snapchat represented how difficult it was to pull screenshots and video from the app, as well as the widely publicized security breach where hackers pulled 4.6 The FTC said that Snapchat made "multiple misrepresentations" about its product in the area of privacy and security.

Should You Consider Replacing Yourself as CEO?

Both Sides of the Table

The confidence, energy, passion and humor that are hallmarks of Jonathan became muted in the pressures of needing to show financial successes to match one’s enormous product vision and ambitions.

Goals Accountability and Social Support for Big Impact

SoCal CTO

Walk them through the process Focus the question Provide prompts or ideas that can spark specific goals Show lots of examples both of goals and of plans to attach the goals Give them criteria to evaluate the goal and plan – have them rework needed items In my post Data Driven , we describe a use of this approach that helped retail store managers improve customer satisfaction.

Want to Get Rich? Listen to Your Customers Like These Founders……

Steve Reich

” Not “we will take over the world” or “we’ll make a spectacular acquisition” We’ll make the product easier for our small business customers to use, and make it easier for partners to work with us. They read product reviews obsessively. User satisfaction shot up, and the revenue will soon be replaced either by a sponsorship from a golf vendor, or by fewer ads specifically targeted to golfers.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

For instance, a product that enhances productivity can be sold as a revenue generator in an “up” market and as a cost saver in a “down” market. However, when survival becomes an immediate goal, products that help companies weather near-term economic storms become especially attractive.

StrengthsFinder 2.0

Daradiction

They take great satisfaction from being busy and productive. Below are my top five themes of talent, ranked in the order revealed by my responses to the Clifton StrengthsFinder. How well do you think these themes describe me? I’m very interested to find out what yours are too so please comment if/when you have yours. Achiever. People who are especially talented in the Achiever theme have a great deal of stamina and work hard.