Berkonomics

AUGUST 24, 2017

It was simply not acceptable to be backed up in customer service, forcing either a ten-minute wait or a call back from support. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. If a front desk clerk called support at 11.00

Training 243

Training Resource Press Satisfaction 243

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Berkonomics

MARCH 11, 2021

It means you can use this respondent as a resource for case studies and marketing quotes in the future. Then there are the long surveys where you could attempt to find more about satisfaction with service, delivery time, quality of product, packaging and more. Keep your survey very short to insure many responses.

Custom 218

Custom Customer Case Study Email 218

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

DECEMBER 12, 2021

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics." Get buy-in from your colleagues.

Social Media 127

Social Media Media Metrics Satisfaction 127

Berkonomics

MARCH 26, 2020

one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly. The definition of a bottleneck in your business is one that constricts the flow of work from. The three common factors making a bottleneck.

Organization 156

Organization Demand Satisfaction Training 156

Startup Professionals Musings

FEBRUARY 5, 2023

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Typically this is done by one or more entrepreneurs with personal or family resources, with no business entity yet formed, so they would not yet be considered business owners.

Entrepreneur 108

Entrepreneur Startup Ideas Satisfaction 108

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

APRIL 2, 2022

Perceived authorities guide decision making, by investing time, resources, and activity in earning a position of influence, leading to a community of loyalists who follow their recommendations. Greater value is assigned to the resources that are, or are perceived to be, less available. Scarcity – less is more. First Moment of Truth.

Custom 122

Custom Customer Social Media Technical Review 122

Startup Professionals Musings

APRIL 11, 2022

Think of value propositions as bundles of services or products that create benefits (value) for customers. Key resources. Then there is the follow-up to provide customer support and satisfaction. Every partner has their own set of activities and required resources. Value propositions. Key partners.

Funding 133

Funding Activity Custom Customer 133

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Startup 127

Startup Training Entrepreneur Resource 127

socalTECH

JUNE 6, 2017

Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking.

Cornerstone OnDemand 113

Cornerstone OnDemand Product Santa Monica Satisfaction 113

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Outsourcing vendors hire, train, and manage their own employees, using their own human resources, performance, and appraisal systems.

Outsource 123

Outsource Startup Technical Review Training 123

Startup Professionals Musings

FEBRUARY 8, 2023

While they are looking, you can benefit with new services or an expanded product line. Also, you must focus on business model innovations that cut costs for your customers, such as self-service, un-bundling your pricing, and selling directly to the customer. Run experiments on new sources of revenue. Make it a win on all fronts.

Outsource 95

Outsource Custom Customer Sample 95

Startup Professionals Musings

MAY 10, 2020

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Typically this is done by one or more entrepreneurs with personal or family resources, with no business entity yet formed, so they would not yet be considered business owners.

Ideas 127

Ideas Entrepreneur Satisfaction Summary 127

Startup Professionals Musings

APRIL 16, 2022

” by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. Occupational satisfaction. You as a business leader can greatly influence this factor by providing the resources and training to allow team members to do their job better, and appreciate the impact of their work.

Technical Review 141

Technical Review Mentor Social Media Custom 141

Startup Professionals Musings

MARCH 9, 2019

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics. Get buy-in from your colleagues.

Social Media 98

Social Media Media Metrics Satisfaction 98

Berkonomics

MAY 2, 2013

The definition of a bottleneck in your business is one that constricts the flow of work from one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly. Email readers, continue here.]

Organization 222

Organization Demand Satisfaction Training 222

Startup Professionals Musings

AUGUST 11, 2021

That takes focus, resolve, resources, and problem solving to make it happen. For example, many products are now offered by subscription, which was a concept from the services world. Contrary to popular belief, there is no shortage of good ideas out there. Every investor I know hears the same ones over and over again.

Entrepreneur 171

Entrepreneur Ideas Examples Satisfaction 171

Startup Professionals Musings

JANUARY 12, 2020

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Entrepreneur 125

Entrepreneur Training Resource Custom 125

Startup Professionals Musings

APRIL 28, 2021

Gather your resources before scaling the business. Culture and environmental changes come quickly, or take longer than anticipated, as the number of markets you must service increases. It’s an amazing ride, and there is no satisfaction like creating something out of nothing.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Berkonomics

APRIL 13, 2010

It was simply not acceptable to be backed up in customer service, forcing either a ten minute wait or a call back from support. It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. If a front desk clerk called support at 11.00

Training 159

Training Resource Press Satisfaction 159

Startup Professionals Musings

JULY 13, 2019

Think of value propositions as bundles of services or products that create benefits (value) for customers. Key resources. Then there is the follow-up to provide customer support and satisfaction. Every partner has their own set of activities and required resources. Value propositions. Key partners.

Activity 100

Activity Custom Customer Resource 100

Startup Professionals Musings

JULY 1, 2019

Perceived authorities guide decision making, by investing time, resources, and activity in earning a position of influence, leading to a community of loyalists who follow their recommendations. Greater value is assigned to the resources that are, or are perceived to be, less available. Scarcity – less is more. First Moment of Truth.

Custom 85

Custom Customer Social Media Technical Review 85

socalTECH

DECEMBER 23, 2015

For today's thoughts, we have Lief Morin , founder and CEO of KeyInfo (www.keyinfo.com), a regional systems integrator which provides compute, storage and networking solutions and professional services for advanced software-defined data centers. KeyInfo has also been a big sponsor for socaltech over the years).

San Fernando 100

San Fernando Ventura Southern California SoCalTech 100

Startup Professionals Musings

JULY 15, 2020

In most businesses, this means selling something, and proving that your product or service has value. Bill Gates is an example of someone who is in this stage, and is now focused on using his insights and resources for the greater good, through philanthropy, speaking at TED forums, and helping many other entrepreneur organizations.

Metrics 140

Metrics Entrepreneur Coach Satisfaction 140

Startup Professionals Musings

JANUARY 31, 2012

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Satisfaction 91

Satisfaction Patents Outsource Development Services 91

Startup Professionals Musings

JANUARY 2, 2016

Many people will argue that total customer satisfaction is paramount, but I’m a pragmatist who believes that treating everyone the same really means treating all of them poorly. Playing favorites is good business and good customer service. Don’t be afraid to raise your prices as you add special services.

Custom 65

Custom Customer Startup Satisfaction 65

Startup Professionals Musings

MARCH 12, 2017

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in a classic book titled simply " Social Media Metrics. Get buy-in from your colleagues.

Social Media 69

Social Media Media Metrics Satisfaction 69

Startup Professionals Musings

MARCH 13, 2015

A business is an entity which exchanges goods and services with people outside the business (customers) for money, social good, or something of equal value. Typically this is done by one or more entrepreneurs with personal or family resources, with no business entity yet formed, so they would not yet be considered business owners.

Entrepreneur 109

Entrepreneur Ideas Satisfaction Summary 109

Startup Professionals Musings

MAY 5, 2013

There are many ‘experts’ out there telling you how to do it, or even offering their services. Jim Sterne, who has written many books on Internet advertising, marketing, and customer service, tackled this complex world of social media metrics in his book titled " Social Media Metrics. Get attention and reach your audience.

Social Media 102

Social Media Media Entrepreneur Metrics 102

socalTECH

APRIL 26, 2018

It started out as sort of a website and resource for parents that wanted to cook, and wanted to get their kids cooking, but just didn't have time. Parents are very different from the typical couple or single using a meal service. From there, I wrote several cookbooks, and I am now working on a third. Finally, what's next?

Startup 100

Startup Resource Los Angeles Organization 100

Startup Professionals Musings

OCTOBER 7, 2016

It takes time, effort, and other resources to start a business. Services businesses are hard to grow, as you need to clone people to expand. The author didn’t forget that newspaper customers make good candidates for lawn services and cleaning products. Invest in your own future success. Choose a business that you can scale.

Entrepreneur 99

Entrepreneur Social Media Satisfaction Custom 99

Startup Professionals Musings

DECEMBER 30, 2016

Most people have heard of Foursquare for local nightlife and Airbnb for rooms, but other nationally recognized sources for local services are still hard to find, including social media, local news, advertising, and event calendars. I still hear often the dream of a free service to users, supported by advertising, per the Facebook model.

Advertising 63

Advertising Content Social Media Satisfaction 63