Startup Professionals Musings

MARCH 19, 2022

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

Services 121

Services Technical Review Social Media Case Study 121

socalTECH

MAY 1, 2014

The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. touchcommerce contact center software touchconnect self service customer support chat' READ MORE>>.

Agoura Hills 147

Agoura Hills Agoura Satisfaction Custom 147

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

socalTECH

AUGUST 12, 2010

Los Angeles-based video game rental service GameFly is seeing more competition from video rental firm Blockbuster this week, after its competitor announced that it is expanding its online movie rental service to include video games.

Netflix 178

Netflix Satisfaction Content Acquisition 178

Startup Professionals Musings

JANUARY 18, 2023

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Even the best marketing doesn’t do it.

Competition 109

Competition Services Custom Customer 109

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

MAY 9, 2022

No more gamed employee satisfaction surveys. Highly engaged organizations have been shown to reduce staff turnover by 87 percent, improve performance by 20 percent, and increase customer satisfaction by at least 12 percent. Build relationships and stop surveying customers.

Custom 123

Custom Customer Services Training 123

TechCrunch LA

NOVEMBER 7, 2019

Wrench , the Seattle-based on demand vehicle maintenance and repair service for consumers and fleets, has raised $20 million in its latest round of financing. RepairSmith , which operates a similar service out of Los Angeles and San Francisco, is backed by Daimler to provide much the same on-demand repair services.

Demand 100

Demand Services Los Angeles Mobile 100

Startup Professionals Musings

MAY 16, 2020

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Satisfaction 174

Satisfaction Custom Customer Outsource 174

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction.

.Net 168

.Net Satisfaction Custom Customer 168

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Custom 92

Custom Customer Startup Services 92

Startup Professionals Musings

JULY 18, 2015

It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. If your customer needs service and support procedures, then your deliverables should include customized creation, implementation and training, rather than simply recommendations on what to include.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Berkonomics

MAY 2, 2013

The definition of a bottleneck in your business is one that constricts the flow of work from one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly. Email readers, continue here.]

Organization 222

Organization Demand Satisfaction Training 222

socalTECH

AUGUST 14, 2019

Power, its 2019 Smart Thermostate Satisfaction Report says that overall satisfaction for smart thermostats has increased from 2018, as the firm said that manufacturers have focused on easing installation and use of those smart thermostats, and also are communicating to their users how much money they are saving once installed.

Report 113

Report Satisfaction Study Pricing 113

socalTECH

MAY 8, 2014

The FTC charges came out both the agency''s dis-satisfaction with the way Snapchat represented how difficult it was to pull screenshots and video from the app, as well as the widely publicized security breach where hackers pulled 4.6 million Snapchat usernames and phone numbers from the service.

Snapchat 147

Snapchat Venice Satisfaction Mobile 147

socalTECH

SEPTEMBER 29, 2020

HONK says that Wawanesa is ranked the number one insurance company in California for customer satisfaction, according to J.D.

Company 113

Company Companies Satisfaction Los Angeles 113

InfoChachkie

NOVEMBER 18, 2010

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. The score is calculated by asking customers, "How likely is it that you would recommend our company to a friend or colleague?"

.Net 182

.Net Satisfaction Entrepreneur Custom 182

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Know your customers intimately.

Startup 154

Startup Training Custom Customer 154

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Startup Professionals Musings

SEPTEMBER 16, 2020

He outlines six key steps in your journey from yesterday’s customer service to today’s required delivery of exceptional customer experiences: Define the whole customer experience versus service. Traditional customer service, focused on fixing bad transactions, is too little, too late. Marty Zwilling.

Custom 158

Custom Customer Social Media Satisfaction 158

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 297

Generative AI TechEmpower CTO Hire Outsource Development 297

InfoChachkie

FEBRUARY 19, 2014

Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. A version of this article previously appeared on Forbes. PS folks are typically "farmers" rather than "hunters."

SaaS 215

SaaS Pricing Sales Custom 215

socalTECH

JUNE 6, 2017

Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking.

Cornerstone OnDemand 113

Cornerstone OnDemand Product Santa Monica Satisfaction 113

socalTECH

JUNE 24, 2016

Santa Monica-based HomeHero , the home care technology and services startup founded by Kyle Hill and Mike Townsend, has linked up with Cedars-Sinai to launch a new program called Safe Transition Home.

Santa Monica 113

Santa Monica Satisfaction Capital Funding 113

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. Marketing-driven customer acquisition.

Custom 100

Custom Customer Satisfaction Social Media 100

Startup Professionals Musings

FEBRUARY 11, 2023

This is the confirmation that your product or service fills a real need in the marketplace. New business models that provide an ongoing revenue stream, or a secondary stream from advertising, raise your margins and can give you some additional satisfaction. Watch that patent provide a real barrier to competitive entry.

Startup 118

Startup Satisfaction Custom Customer 118

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. Customer upsell, selling more to existing customers.

Custom 97

Custom Customer Satisfaction Social Media 97

Startup Professionals Musings

JUNE 21, 2023

For your own happiness and satisfaction, I recommend you start instead working from that higher purpose and passion. All too often, business owners find the financial returns alone do not provide the long-term satisfaction and success they assumed would come with all the hard work and challenges that come with every business, large or small.

Satisfaction 114

Satisfaction Custom Customer Social Media 114

SoCal Tech Calendar

SEPTEMBER 8, 2017

The result is industry-leading productivity, innovation, collaboration, and job satisfaction. This event is restricted to qualified CEOs and CFOs ONLY, no service providers. Participants will leave with the ability to assess their workplace and upgrade each to their most effective potential. Confirmed RSVP a must. See [link] (more)

Coach 100

Coach Satisfaction Organization Services 100

socalTECH

MAY 9, 2016

Brighter said that dentists who are in health insurance networks are using the service to highlight their strengths to new patients and take advantage of its "Brighter Score", which rates dental providers based on pricing, patient satisfaction, and other factors. READ MORE>>.

Platform 100

Platform Santa Monica Satisfaction Pricing 100

Xconomy

SEPTEMBER 26, 2019

The Medallia (NYSE: MDLA ) IPO earlier this year was one of a number of successful public market debuts by companies offering cloud-based software, often dubbed software-as-a-service. Businesses use the company’s software tools to help monitor customer satisfaction. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

Software 95

Software Startup Satisfaction Custom 95

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

SoCal CTO

OCTOBER 11, 2010

Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. More on this Topic EPSS and ePerformance E-Performance at Work: Self-Service Action and Development Planning Performance Support in 2015 eFollow-Up Performance Support Performance Support

Satisfaction 167

Satisfaction Examples Course Technical Review 167

SoCal Tech Calendar

MAY 10, 2012

Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else. For many companies, custom software provides the edge they need. Unique to your company.

Custom 100

Custom Customer TechBiz Software 100

Startup Professionals Musings

JULY 4, 2020

Personal satisfaction also ranked close behind, with 70 percent of respondents claiming it was a key advantage to running their own business. This indicates that lifestyle and satisfaction factors are often more important than financial ones. Job creation and innovation are the results, not the drivers. High level of excitement.

Entrepreneur 122

Entrepreneur Startup Satisfaction Competition 122

Berkonomics

MARCH 26, 2020

one area to another in the flow of product or service through your organization. A bottleneck in your organization’s flow of product or service can happen, shift, or disappear quickly. The definition of a bottleneck in your business is one that constricts the flow of work from. The three common factors making a bottleneck.

Organization 156

Organization Demand Satisfaction Training 156