socalTECH

AUGUST 11, 2016

Chatsworth-based Cal Net Technology Group , a provider of IT support services, has acquired Orange County-based b> inhouseIT , according to Cal Net Technology's investors, including Boathouse Capital and Olympic Valley Capital. Cal Net Technology Group had quietly announced the deal to its customers at the end of July.

.Net 100

.Net Orange County Chatsworth Technology 100

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 85

Custom Customer Product Marketing 85

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Custom Customer SaaS 296

Startup Professionals Musings

APRIL 26, 2015

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 100

Custom Customer .Net Competition 100

InfoChachkie

AUGUST 22, 2016

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. Such metrics will obviously differ.

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

Berkonomics

JULY 4, 2013

For this reason alone, it makes sense for most of us to aim high once we have worked the kinks out of our offering with smaller customers. It is hard to recover from any failure to perform, but doubly so when the customer is highly visible in the industry. One day a sixteen wheeler full of returned product drove into his loading area.

.Net 235

.Net Resource Competition Custom 235

SoCal Tech Calendar

AUGUST 10, 2011

Tuesday, August 16, 2011 -- Real Value of Customer Excellence. The customer is always rightwell, most times! Our August panel dives deeply into the new age of customer service. Our panelists will discuss their organizations best practices when serving high value customers.

Custom 113

Custom Customer .Net Organization 113

Startup Professionals Musings

MARCH 11, 2014

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 98

Custom Customer .Net Competition 98

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.

Custom 100

Custom Customer Satisfaction Social Media 100

InfoChachkie

NOVEMBER 18, 2010

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Turning Net Promoters Into Net Profits.

.Net 168

.Net Satisfaction Custom Customer 168

InfoChachkie

NOVEMBER 18, 2010

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. Turning Net Promoters Into Net Profits.

.Net 182

.Net Satisfaction Entrepreneur Custom 182

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others. Here are four basics that always apply: Customer retention is priority number one.

Custom 97

Custom Customer Satisfaction Social Media 97

socalTECH

AUGUST 13, 2010

Pasadena-based Green Dot , the provider of prepaid credit cards which recently debuted on the markets, reported its quarterly earnings Thursday, saying that the tight financing environment continues to drive new customers to the company. The firm said it had net income of $4.6M in net income on operating revenues of $62.9M

Custom 160

Custom Customer .Net Southern California 160

InfoChachkie

MARCH 23, 2015

As crazy as this scenario sounds, it is very similar to the “scoring process” companies engage in when they track Net Promoter Scores. A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises.

.Net 100

.Net Startup Satisfaction Technical Review 100

Startup Professionals Musings

MAY 2, 2014

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Custom 95

Custom Customer Entrepreneur Pricing 95

Berkonomics

AUGUST 18, 2022

Financial perspective: financial statement showing key indicators such as revenue, expense, net income or other measures important to success. Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. A real win for all.

Satisfaction 156

Satisfaction Statistics Course .Net 156

socalTECH

JANUARY 29, 2016

The California Public Utilities Commission voted on Thursday to approve new, net energy metering (NEM) rules, which govern how owners of rooftop solar systems are metered by the electric industry, in a ruling which was widely hailed by the solar industry. The ruling on the NEM 2.0

.Net 100

.Net Competition Custom Customer 100

Berkonomics

FEBRUARY 21, 2011

For this reason alone, it makes sense for most of us to aim high once we have worked the kinks out of our offering with smaller customers. It is hard to recover from any failure to perform, but doubly so when the customer is highly visible in the industry. One day a sixteen wheeler full of returned product drove into his loading area.

.Net 166

.Net Resource Competition Custom 166

Startup Professionals Musings

FEBRUARY 9, 2013

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Custom 98

Custom Customer Startup Pricing 98

SoCal Tech Calendar

MARCH 6, 2009

Thursday, March 12, 2009 -- 5 Keys to a Customer Centric Organization. Most every company claims or believes they are customer centric, but are they really? In a recent study of 665 companies worldwide, Gartner found that less than 5 percent of businesses have successfully implemented "customer centric" approaches.

Organization 100

Organization Custom Customer Technology Council 100

Berkonomics

OCTOBER 28, 2021

This insight is like a Hans Christian Anderson parable, but aimed at you and your business… There are big fish and small fish, potential customers, all swimming in the sea that is your potential marketplace. You, the lonely fisherman, must weave a net to catch your fish. TAM, SAM & SOM? The post How big is your ocean?

.Net 156

.Net Statistics Marketing Research 156

Berkonomics

JANUARY 5, 2023

If you are experiencing 20% annual growth and 20% net profit before depreciation and tax, or any combination that adds to 40% (such as 10% profit and 30% growth), you are a prime target. That’s quite a goal to achieve. But there are obvious and not–so obvious ways to make it happen, even if over time. The second rule: The 20/20 rule.

.Net 156

.Net Acquisition Sales Email 156

Berkonomics

JULY 30, 2015

In three weeks of fast restructuring of our credit, tamping down our growth, reworking our marketing plan, repairing our inventories, calming down our vendors, working with our bigger customers (i.e. Or as one of the richest guys in the world is quoted as saying, “A real entrepreneur is somebody who has no safety net underneath him.”.

.Net 120

.Net Startup Entrepreneur Mentor 120

Startup Professionals Musings

FEBRUARY 14, 2022

I see more and more entrepreneurs who seem to have everything going for them – vision, motivation, passion, even a good business plan, product, and money, and yet they can’t close customers. Great businesses begin with a customer problem that has a big and monetizable pain point. Nail the solution. Nail the go-to-market strategy.

Technical Review 143

Technical Review Custom Customer Entrepreneur 143

Berkonomics

JUNE 4, 2020

Every dollar of gross profit falls to the bottom line, increasing net profit faster with each transaction. A ten percent increase in revenues for a company with 50% gross margin and 5% net profit before the increase would double net profit for the period with that ten percent increase in revenue. An example to make this clear.

.Net 156

.Net Sales Tool Email 156

TechCrunch LA

MARCH 27, 2021

That’s how much Los Angeles-based ServiceTitan , a startup founded just eight years ago is worth now, thanks to some massive tailwinds around homebuilding and energy efficiency that are serving to boost the company’s bottom line and netting it an unprecedented valuation for a vertical software company, according to bankers.

SaaS 292

SaaS Glendale Statistics Los Angeles 292

Startup Professionals Musings

OCTOBER 8, 2022

In reality, a simple Excel spreadsheet model customized around your assumptions can save you hours and avoid a wasted expense in validating alternative vendor and marketing decisions. Vendor costs are subject to change, customers are fickle, competitors come out of the woodwork and the economy can take a downturn. Marty Zwilling.

Startup 147

Startup Pricing Sample Custom 147

Startup Professionals Musings

APRIL 21, 2023

It starts with a vision, but benefits quickly from a structured process of idea generation, evaluation, prototyping, customer feedback, and success metrics. Innovative technologies have no value until they are turned into solutions to real customer problems. From time to time, include customers and sales members in ideation sessions.

Coach 137

Coach Metrics Competition Ideas 137

TechCrunch LA

JULY 24, 2019

Ouster’s strategy has been cast wider net for customers by selling its lidar sensors to other industries, including robotics, drones, mapping, defense, building security, mining and agriculture companies. Ouster’s business model, along with its tech, has helped it land 437 customers to date and raise a total of $90 million.

Los Angeles 216

Los Angeles .Net Custom Customer 216

Berkonomics

DECEMBER 29, 2016

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

.Net 226

.Net Sales Custom Customer 226

socalTECH

FEBRUARY 3, 2021

Invoca--which sent its workers home in March to due to the COVID-19 pandemic--apparently discovered in January that bees had taken up residence in its offices, resulting in a major bee removal operation which netted the company nearly 10 pounds of honey when the bees were removed by a local honeybee relocation firm.

Santa Barbara 113

Santa Barbara Technical Review Software Review High Tech 113

Berkonomics

NOVEMBER 21, 2019

But that is a number in a vacuum without at least two other measures: return on investment (ROI) and percentage of net profit to revenue. Microsoft, Google, Amazon and other great firms generate billions of revenues and profits and even have a high ROI and high net profit percentage. Comparing ourselves to the giants.

Company 156

Company Companies .Net Google 156

Startup Professionals Musings

DECEMBER 2, 2022

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. Target market. Sales/Marketing.

Sales 102

Sales Custom Customer Outsource 102

Tech Zulu Event

APRIL 9, 2015

Regardless which side of the isle you stand politically, you can be rest assured that the passage of net neutrality is a positive for you, and your ability to access the Internet like you have since the 1990’s. For the sake of argument, let’s say that net neutrality wasn’t passed. Images via Shutterstock.

.Net 40

.Net Netflix Web Cloud Computing 40

Startup Professionals Musings

MARCH 25, 2023

Most modern investors still look for a business model that embodies a gross margin over 50%, and a net margin in the 20% range. A healthy business, ready to scale, has been doing this for a year or more, with an existing customer set generating a non-trivial and growing revenue stream. High customer loyalty and high team passion.

Organization 94

Organization Invest Custom Customer 94

Startup Professionals Musings

JUNE 21, 2020

Most modern investors still look for a business model that embodies a gross margin over 50%, and a net margin in the 20% range. A healthy business, ready to scale, has been doing this for a year or more, with an existing customer set generating a non-trivial and growing revenue stream. High customer loyalty and high team passion.

Organization 173

Organization Invest Custom Customer 173

socalTECH

AUGUST 13, 2020

The company says that some of the prizes it has offered include a Lamborghini blessed and signed by Pope Francis, a custom tiny home and a waterfront dream home in Miami. The company is led by CEO Matt Pohlson; the company says it has supported more than 350 charities to date, with $130M netted for those charities. READ MORE>>.

.Net 113

.Net Los Angeles Platform Media 113