TechCrunch LA

JULY 29, 2020

The two companies have announced a new partnership that will see Humana pushing Heal’s in-home and virtual care delivery services to the patients it covers and committing $100 million to spur the Los Angeles-based startup’s growth. “ We think we are… an accelerant for the adoption of those services.”

Services 244

Services Invest Demand Los Angeles 244

InfoChachkie

APRIL 29, 2013

A version of this article previously appeared on Inc. You operate your business from a small boat in the remote waters of northern Fiji and your customers are spread across the globe, residing in the US, Europe and Asia. How can you protect your company''s reputation when a rouge customer unjustly flames your startup?

Social Media 213

Social Media Custom Customer Media 213

Eric Greenspan

NOVEMBER 18, 2009

“Employees First, Customers Next&# is my philosophy and how we roll at Make It Work. During public speaking engangements, when I attend meetings, or when I encounter Make It Work customers. Have you ever heard the term “The customer is ALWAYS right?” Tags: Eric Greenspan customer service. The hard part?

Custom 100

Custom Customer Services Framework 100

Both Sides of the Table

MARCH 21, 2013

This article originally appeared on TechCrunch. I recently wrote a blog post in which I pointed out that many investors & advisors discourage enterprise startups from having a professional services (PS) business and I think this is a big mistake. it's all in this article if you want the details].

Software Review 321

Software Review Software Services Company 321

Startup Professionals Musings

APRIL 29, 2023

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 111

Startup Training Services Writing 111

Startup Professionals Musings

SEPTEMBER 2, 2018

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 72

Services Startup Training Writing 72

Both Sides of the Table

OCTOBER 10, 2011

This article originally appeared on TechCrunch. Netflix as a service has always prided itself on movie recommendations that are tailored specifically to you plus user ratings on the quality of films. Some customer segments value the DVD business and these may be more price sensitive. ” customer segment.

Netflix 287

Netflix Custom Customer Pricing 287

InfoChachkie

AUGUST 22, 2016

A version of this article previously appeared in Forbes. If you haven't already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! He started by stating, “We track customer success.” In other words, are we measure whether or not we are truly making our customers more successful.”.

Custom 100

Custom Customer Cornerstone OnDemand Metrics 100

Startup Professionals Musings

AUGUST 3, 2020

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Startup 174

Startup Training Services Writing 174

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 85

Custom Customer Product Marketing 85

Tech.Co

JANUARY 10, 2018

“Focusing on emotion is key when communicating with female customers. Women tend to form lasting connections with products and services that created a positive feel for them. This is especially true when providing a product/service to children.” Connect With Your Customers.

Tips 71

Tips Custom Customer Dollar Shave Club 71

SoCal CTO

MARCH 12, 2007

skip to main | skip to sidebar SoCal CTO Monday, March 12, 2007 MyShape Article - Analyst Misses the Point The NY Times did a piece today on MyShape, a start-up in Pasadena - Log in Your Measurements, and the Clothes May Fit. Technology Advisor Technology Roles in Startups Pricing Customer Acquisition Sunk Costs and More -.

MyShape 150

MyShape CTO Coach Southern California CTO Hire 150

InfoChachkie

JULY 16, 2012

Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS. This article originally appeared on Forbes HERE. If you haven’t already subscribed yet, subscribe now for free weekly Infochachkie articles! Coull Offers Advertisers Video Skimlinks. Skimlinks For The Video Age.

Custom 226

Custom Customer Entrepreneur Advertising 226

Startup Professionals Musings

APRIL 26, 2015

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 100

Custom Customer .Net Competition 100

Startup Professionals Musings

AUGUST 29, 2015

With the advent of social media and the pervasive move to smartphones, even customers who still prefer to purchase in brick-and-mortar stores have dramatically changed their shopping habits. If you refuse to play by their rules, they have the power to easily find alternatives, and actively pull other potential customers away.

Custom 103

Custom Customer Marketing Social Media 103

Startup Professionals Musings

MARCH 4, 2010

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they don’t have a formal customer service program in place. More disturbingly, others do have customers, but the customer service program consists of informal haphazard problem resolution efforts.

Custom 85

Custom Customer Services Training 85

Startup Professionals Musings

MARCH 11, 2014

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Custom 98

Custom Customer .Net Competition 98

Startup Professionals Musings

JUNE 27, 2014

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 105

Services Startup Training Writing 105

Startup Professionals Musings

AUGUST 17, 2016

If your forte is a service, like consulting or web site design, it’s harder to find guidance on what will get you funded, and how you can scale your business. With services, scaling the business often implies cloning yourself, since you are the intellectual property and the competitive advantage. Capture your “secret sauce.”

Services 61

Services Startup Training Writing 61

Startup Professionals Musings

SEPTEMBER 4, 2021

Investors, on the other hand, typically don’t even look very hard at the product or service, but prefer to evaluate first the entrepreneur, and secondly the business plan. A deep product or service has a robust set of features. A complete solution provides a great experience that includes service, support, and a string of enhancements.

Ideas 155

Ideas Startup Summary Examples 155

TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

Software 323

Software Beverly Hills Los Angeles Equity 323

InfoChachkie

MARCH 3, 2011

In the summer of 1999, Expertcity (creator of GoToMyPC and GoToMeeting, acquired by Citrix) released a free service called BuddyHelp. In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers.

Custom 162

Custom Customer Technical Support Startup 162

Startup Professionals Musings

MAY 8, 2012

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Custom 96

Custom Customer Training Services 96

Startup Professionals Musings

FEBRUARY 19, 2021

For example, there are a dozen articles like this one for every area of expertise. Small groups of consultants have now become groups of specialists – CFO Services, Marketing Services, or Management Services. Have "customers", not "clients." This is a minor semantic point, but an important one to the customer.

Startup 150

Startup Slides Email Custom 150

socalTECH

AUGUST 15, 2017

Sendgrid , the email back-end services company which has a major operation in Irvine, has joined Google and GoDaddy in suspending services to the neo-Nazi website The Daily Stormer, after user complaints. Sendgrid was also joined by Zoho in dropping The Daily Stormer as a customer.

Google 113

Google Sites Email Los Angeles 113

Startup Professionals Musings

DECEMBER 24, 2016

Investors, on the other hand, typically don’t even look very hard at the product or service, but prefer to evaluate first the entrepreneur, and secondly the business plan. A deep product or service has a robust set of features. A complete solution provides a great experience that includes service, support, and a string of enhancements.

Custom 60

Custom Customer Ideas Summary 60

Startup Professionals Musings

MARCH 3, 2023

Just for clarification, I characterize a product plan as a formal description of your product or service, with a quick business description at the end for effect. These requirements must be based on market analysis, expert input, and existing customer feedback. Technology, architecture, and feature descriptions.

Product 112

Product Summary Activity Entrepreneur 112

Startup Professionals Musings

MARCH 5, 2011

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer.

Custom 90

Custom Customer Startup Training 90

Both Sides of the Table

NOVEMBER 13, 2012

Request that he show that our standards are an order-of-magnitude better relative to others in this broader article. He took out some words in his article that we objected to. We were ready to point out the far reaches of this issue across the Internet and our extreme relative efforts to not let it be part of our service.

Press 336

Press Blogging Journal News 336

Startup Professionals Musings

MAY 1, 2022

You can have the best technology, but if customers don’t know you exist, or they don’t know how your technology solves a real problem for them, your startup will fail. In fact, this article was driven by a startup press release I saw a while back, highlighting a startup’s “geo-fencing technology” as a new basis for discount coupons.

Marketing 141

Marketing Startup Social Media Technical Review 141

Both Sides of the Table

DECEMBER 25, 2015

The killer chart is below: In the article it raved particularly about the WaPo’s amazing mobile app and how Bezos personally intervened to get the team to improve loading times – whatever the short-term costs. “His focus on customer experience has become a near mandate within the news operation. The article was right.

News 150

News Mobile Custom Customer 150

InfoChachkie

SEPTEMBER 29, 2014

A version of this article previously appeared on Forbes. My article 5 Time-Tested Success Tips From Amazon Founder Jeff Bezos was so well received, I am sharing five more pearls of wisdom from Mr. Bezos. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! Let’s do it.’” .

Tips 223

Tips Framework Metrics Cloud Computing 223

InfoChachkie

JANUARY 20, 2015

A version of this article previously appeared in the Wall Street Journal. Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. If you haven''t already subscribed yet, subscribe now for free weekly JohnGreathouse.com articles! With a name like Smucker’s, it has to be good.”

Custom 100

Custom Customer Technical Review Software Review 100

InfoChachkie

FEBRUARY 19, 2014

A version of this article previously appeared on Forbes. Software as a service (SaaS) is a popular business model because it facilitates the delivery of incremental value to customers, while allowing the vendor to adjust their prices over time. This base fee includes the call volume typical for a customer of their size.

SaaS 215

SaaS Pricing Sales Custom 215

Both Sides of the Table

MARCH 19, 2013

This article initially appeared on TechCrunch. Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake. If you’re an early-stage enterprise startup services revenue is exactly what you need. How do you get referenceable customers?

Startup 403

Startup Sales Software Review Technical Review 403

Steve Reich

JUNE 11, 2012

This is not an article about the high moral purpose and the nobility of listening to your customers. It is an article about how to make your company worth a fortune by listening to your customers. It gives the best customer experience of any phone. It gives the best customer experience of any phone.

Custom 97

Custom Customer Software Review SaaS 97

Both Sides of the Table

JULY 13, 2012

The New York Times recently ran an article titled, “ Tech Companies Leave Phone Calls Behind.” But this article missed the real trend. But only from customers. That’s because you are not their customer. Google, Facebook & Twitter all provide free services to end users and we eat them up.

Mobile 311

Mobile Technical Review Google Screening 311