Both Sides of the Table

FEBRUARY 16, 2015

recently wrote a post talking about how some VCs meddle in operating company decisions or some executive teams are too reliant on VCs to jump in and make hard calls for them. In practice it can be a fine line between sparring partner / coach and stepping over the line to brute-force persuasion. ” Those were the rules.

Startup 150

Startup Sales CTO Coach Course 150

Startup Professionals Musings

SEPTEMBER 22, 2023

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Competition 99

Competition Services Startup Training 99

TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. “There was an abandoned vehicle parked there and the station was surrounded by mud,” said Terry who is CEO and co-founded the company with Evette Ellis. . Powering up.

Incubator 287

Incubator Outsource Development Los Angeles Startup 287

Startup Professionals Musings

APRIL 21, 2023

In my experience, finding real innovation in existing company environments is even tougher. Whether we are talking about startups or corporations, innovation requires a leader who can inspire others to step into the unknown. Innovative technologies have no value until they are turned into solutions to real customer problems.

Coach 137

Coach Metrics Competition Ideas 137

Both Sides of the Table

MAY 4, 2013

Because entrepreneurs often went to lawyers at their earliest stages to get their company registration done. I’m not saying that lawyers were my screening process – simply that they knew about deals early on and they had voted with their time and pocketbooks so I knew I had a degree of filtering. Big difference.].

Startup 361

Startup Venture Capital Pricing Technical Review 361

Both Sides of the Table

DECEMBER 11, 2022

I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. Nobody cared about our valuations any more. If they didn’t care about him they certainly didn’t care about me or Jason Lemkin or Jason Calacanis or any of us.

Venture Capital 466

Venture Capital Startup Marketing Pricing 466

socalTECH

APRIL 4, 2013

That''s what Los Angeles-based FieldLevel (www.fieldlevel.com) has been working on, making it easier for coaches to network and exchange information on athletes. We spoke with co-founder Brenton Sullivan about the company''s platform, and how it''s hoping to transform the athletic recruiting process. What is that process?

Coach 252

Coach USC Statistics Startup 252

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

TechCrunch LA

AUGUST 29, 2019

” That’s right, ProGuides is pitching a marketplace for experienced gamers so that its customers aren’t randomly matched with some noob if they can’t game with their usual partners. The LA-based company also has some venture-backed competition on the East Coast. Super Smash Brothers, CS:GO and Hearthstone.

Coach 180

Coach Seed Funding Training Platform 180

Startup Professionals Musings

SEPTEMBER 25, 2022

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Office politics are really about self-interest and self-esteem. Demand for coaching, counseling, and discipline training is high. Investments and acquisitions fail.

Training 142

Training Coach Startup Entrepreneur 142

Startup Professionals Musings

JULY 8, 2022

Today more than ever, the evidence is clear that business people need to find and communicate a purpose that goes beyond making a profit, in order to ensure customer engagement, as well as your own, and drive results in the marketplace. As you grow, so will your team and customers. Driven to reduce personal hardship and suffering.

Technical Review 143

Technical Review Coach Mentor Customer 143

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. You now need more than loyalty from your customers -- they need to be your best advocates. The days of pushing new and marginal performers into customer service are gone. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

MARCH 18, 2022

Instead of sizing up new opportunities and actively courting every new customer, you start worrying about cutting costs, repeatable processes , and overtaking known competitors. As a consultant, I hate to see you lose that startup focus on innovation, change, and customers. How about in your industry? Don’t forget these.

Startup 154

Startup Artificial Inteligence Metrics Netflix 154

Startup Professionals Musings

JULY 25, 2020

In my experience, finding real innovation in existing company environments is even tougher. Whether we are talking about startups or corporations, innovation requires a leader who can inspire others to step into the unknown. Innovative technologies have no value until they are turned into solutions to real customer problems.

Coach 144

Coach Metrics Social Network Competition 144

InfoChachkie

MARCH 3, 2014

August Scott began her Zappos career in their customer support call center. Her positive attitude and willingness to take chances rapidly propelled her to the coveted and influential position of Coach. Several Zappos employees had mentioned "Coach" and the impact she has had on the corporation during our tour. and I loved it.

Coach 182

Coach Startup Study Customer 182

Berkonomics

AUGUST 3, 2023

There is a lot to say about retaining control. My experience with early valuations by founders for friends… I’ve arrived at a significant number of companies that were looking for additional growth capital after a “friends and family” round and had to “clean up” the cap table more than a few times over the years.

Venture Capital 295

Venture Capital Startup Class Invest 295

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Tech Coast Venture Network

AUGUST 11, 2015

Having great company culture is no longer just an option. In fact, fantastic company culture is almost expected along with other traditional benefits. It has established what the company culture is, and fitting into that culture is the most important thing managers look for when hiring. What does that culture look like?

Examples 100

Examples Company Companies Google 100

Tech Coast Venture Network

AUGUST 11, 2015

Having great company culture is no longer just an option. In fact, fantastic company culture is almost expected along with other traditional benefits. It has established what the company culture is, and fitting into that culture is the most important thing managers look for when hiring. What does that culture look like?

Examples 100

Examples Company Companies Google 100

Startup Professionals Musings

MARCH 22, 2023

Others, including Jeff Bezos, spent time in a big company or two before breaking away to form their own. Rather than a focus on salary and perks, your focus is on customers, revenue, and operations. As an employee, you only get to execute what others tell you, even if you enjoy the challenge of new requirements and customer feedback.

Startup 111

Startup Satisfaction Metrics Customer 111

Both Sides of the Table

DECEMBER 17, 2012

I have often written about how lonely it can be to be a CEO and and have very few people with whom you can talk about difficult situations. I wonder sometimes if founders even know about the hours their lawyers or advisers put in on evenings, weekends, vacations. He called to try and put things right. And I agree entirely.

Startup 363

Startup Venture Capital Coach Press 363

Startup Professionals Musings

APRIL 30, 2021

According to consistent feedback over the past several years, even in the best companies, employees seem stuck at less than 40 percent happy and "fully engaged.” A good social connection usually begins with an initiative by you to reach outside of the work environment, and talk about common interests, such as sports and family.

Satisfaction 168

Satisfaction Coach Resource Tool 168

Startup Professionals Musings

OCTOBER 14, 2022

The key elements of leadership in a company, both individual and organizational, are less tangible, but very critical in setting a market value for investment, acquisition, or going public. For startups, the entrepreneur and founder is almost always the face of the company. Leadership brand development.

Technical Review 129

Technical Review Funding Organization Coach 129

Startup Professionals Musings

MAY 3, 2023

She brings more than twenty years of experience building and working with globally dispersed teams and Fortune 500 companies around the world. It’s all about contributing and being connected to team and company values for improving the lives of customers, or possibly a higher-level purpose, such as saving the environment.

Startup 113

Startup Summary Coach Metrics 113

Startup Professionals Musings

JANUARY 19, 2022

As I talk to business owners and entrepreneurs, I’m surprised at how many complain about team members who feel taken for granted , or have contributions not appreciated. Coach them that working hard, over long hours, is not enough. Great communication inside the organization and outside is the key to value.

Coach 119

Coach Organization Technical Review Satisfaction 119

Startup Professionals Musings

MARCH 4, 2022

If you aren’t yet adapting to the market and your customers, you are falling behind. I define business agility for my consulting clients as the ability to change your business rapidly to meet customer and environmental changes, with minimal organizational disruption and cost. Be proactive rather than reactive to market change.

Competition 148

Competition Metrics Demand Customer 148

Startup Professionals Musings

DECEMBER 21, 2019

There is more and more evidence that a more human-centered or heart-centered leadership yields the best results with your team and with customers in the long run. Office politics are really about self-interest and self-esteem. Demand for coaching, counseling, and discipline training is high. Investments and acquisitions fail.

Training 123

Training Coach Startup Entrepreneur 123

Startup Professionals Musings

MAY 30, 2022

According to one study a decade ago, only 45% of founders plan to exit after stage one, and my guess is that less than half the remainder survive the next stage in their own company. These only come with the proper training, investment in tools, and focus on customer relationships. Optimize the total customer experience.

Sales 147

Sales Metrics Guide Startup 147

Startup Professionals Musings

APRIL 17, 2017

Yet if you don’t spend some resources preparing for the changes in the marketplace we already know about, there may be no tomorrow for your business. I believe these factors are key to the future success of every new startup, as well as every mature company: Leadership must be values-based and people focused.

Company 55

Company Companies Artificial Inteligence Technical Review 55

Startup Professionals Musings

APRIL 16, 2022

by Donna Cutting, who is a globally-recognized guru on employee culture and optimizing customer service. In my experience, a healthy team is a prerequisite for a thriving business, innovation to meet market needs, and high customer loyalty. Emotional stability. Spiritual connections. Environmental safety. Intellectual stimulation.

Technical Review 141

Technical Review Mentor Social Media Customer 141

Startup Professionals Musings

FEBRUARY 3, 2021

It seems that fulfillment to these new entrepreneurs is all about changing the world and legacy. In fact, customers today also seem more attracted to companies with a higher purpose than profit. Before you start your business, think hard about your vision for fulfillment, and write it down.

Satisfaction 173

Satisfaction Mentor Coach Entrepreneur 173

Startup Professionals Musings

APRIL 4, 2013

Unlike the mentor, who is a coach and teacher, the advocate inspires you to be the best that you can be. The best advocates do this because they care about you as a person, not because of personal aspirations. When both parties contribute, it’s a powerful and positive relationship that benefits both careers, as well as the business.

Startup 99

Startup Mentor Entrepreneur Competition 99

Startup Professionals Musings

FEBRUARY 24, 2021

For many, it’s hard to make the switch from that top-down order-giving culture, and it’s hard to find the time to recruit and coach the new team members you need to scale the business to success. We all need to be humble and recognize that what we need to know about technology and the market changes daily.

Startup 147

Startup Customer Custom Ideas 147

Both Sides of the Table

JANUARY 22, 2014

So I thought I’d write about out with what I would look for in a VC knowing what I know now and why. VCs should be more of a coach than proscriptively telling you what to do. I would call their portfolio companies and ask how helpful or not they’ve been. Most VCs are book smart. EQ and Team Leadership?

Venture Capital 364

Venture Capital Coach Writing SaaS 364

socalTECH

APRIL 5, 2017

Diamond Bar-based LifeRay (www.liferay.com) is a company that not too many people have heard of, but which is used to run the websites for such well known organizations like Toyota, T-Mobile, Coach, Fujitsu, Allianz, and Sesame Street. Bryan Cheung: We're an enterprise software company. How did the company start?

Diamond Bar 169

Diamond Bar Customer Custom Organization 169

Startup Professionals Musings

SEPTEMBER 3, 2021

Today, with the Internet and social media, if you aren’t visible in a positive way to everyone, including customers, your leadership efforts will be lost. You need to be visible in marketing efforts, viral videos, and interactions with key customer segments. Be transparent, yet positive, about the challenges ahead.

Mentor 145

Mentor IBM IBM Social Media 145

Startup Professionals Musings

JUNE 5, 2022

The challenge for each of you is to get it handled quickly and effectively, without losing the trust of constituents , as well as customers. Forget about assigning blame until later, since that will only complicate matters and make it an emotional battle. Every business leader expects to encounter one or more crises eventually.

Develop 138

Develop Development Coach Satisfaction 138