6 Keys To Competitive Advantage By Memorable Service
Startup Professionals Musings
JANUARY 18, 2023
In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. Make sure non-contact experiences match face-to-face.
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