Startup Professionals Musings

OCTOBER 24, 2022

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 104

Customer Custom Product Social Network 104

socalTECH

NOVEMBER 13, 2012

If you're an application developer, sending emails through your application can be a chore. It turns out it's not just a quick line of code to send an email -- it's also a hassle to make sure that those emails get delivered, that your email isn't classified as spam, and handling all sorts of delivery issues.

Email 157

Email Startup IP Newsletter 157

Startup Professionals Musings

SEPTEMBER 19, 2020

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Refresh it often. Skip the Flash videos. Marty Zwilling.

Customer 160

Customer Custom FAQ Technical Review 160

Startup Professionals Musings

JANUARY 29, 2020

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 128

Customer Custom Activity Social Network 128

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Email marketing. Display advertising.

Customer 146

Customer Custom Marketing Startup 146

TechCrunch LA

AUGUST 17, 2021

A California-based medical startup that provides COVID-19 testing across Los Angeles has pulled down a website it used to allow customers to access their test results after a customer found a vulnerability that allowed access to other people’s personal information. Read more on TechCrunch.

Software Review 205

Software Review Los Angeles Customer Custom 205

TechEmpower

NOVEMBER 13, 2023

We recently completed a web-based application that uses a unique algorithm to match professionals with new career opportunities. So instead, we fill it with a completely custom blurb, written just for him: Hello! Now that AI is here to help, every textbox is an opportunity to help a customer through the challenge.

Generative AI 295

Generative AI Artificial Inteligence TechEmpower Tips 295

socalTECH

DECEMBER 15, 2021

San Diego-based Tealium, which helps companies collect information on their customers, says it has launched a new partnership effort called the Tealium Global Partner Network. According to the company, the effort gives direct access for its clients to partners such as Meta, Google, AWS, Capgemini, Accenture and Publicis Sapient.

San Diego 113

San Diego Google Email Web 113

Startup Professionals Musings

DECEMBER 3, 2021

Smart potential customers only visit and buy from credible and memorable websites. No name, picture, address, or business history only convinces customers that you are hiding, located in an un-trustable country, or don’t have a clue. Be consistent is their application, and provide contact information for both phone and email access.

Web 117

Web Search Engine Optimization eBook Advertising 117

socalTECH

SEPTEMBER 30, 2014

Vonjour (www.vonjour.com), a Los Angeles startup, has developed a cloud-based customer support and phone system which, in addition to handling all of a company''s usual enterprise phone needs--also lets employers harness employee smartphones to deal with customer support issues, make calls, and interact with customers directly from a mobile app.

Customer 133

Customer Custom Startup Mobile 133

Berkonomics

APRIL 21, 2022

Owned media comes from the databases you own, such as your company’s web site, email newsletters, profiles in social media, or apps you have created requiring registration or download. Expand your definition of advertising to include four, not just two methods of finding your potential customers.

Advertising 156

Advertising Media Social Media Newsletter 156

socalTECH

NOVEMBER 15, 2012

If you're a web publisher, or even a brand developing your own outreach to customers through a newsletter or microsite, how do you efficiently gather and curate all of the news and information out there? It's all about what is happening on the realtime web. Is this a subscription or do these publishers buy software?

Web 237

Web Newsletter Content Startup 237

SoCal CTO

DECEMBER 7, 2009

SEO for Startups and Negative Customer Acquisition Costs ) and, of course, the product itself. Normally the product is defined as a web site. Most founders are fairly passionate about the features and functions of the web site, iPhone application, Facebook application, or whatever web application represents the product.

Web 150

Web Sites Email HTML 150

InfoChachkie

MAY 27, 2013

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers. As noted in Hacking Hacker News , the company previously dominated the mindshare of the web development community by facilitating the spread of a random posting on Hacker News.

Customer 195

Customer Custom Template Startup 195

socalTECH

MAY 2, 2011

San Diego-based Sony Online Entertainment , the developer of massively multiplayer online games, has provided details of the intrusion on the firm's systems, saying that hackers may have stolen its customer information. The revelation follows last week's hacking of Sony's PlayStation Network and other services.

Entertainment 145

Entertainment Customer Custom San Diego 145

Tech.Co

MAY 31, 2023

Business tools — from customer relationship management ( CRM ) platforms to accounting software — help to save startups time and money by automating key processes and maximizing efficiency. RingCentral Startup tool: Web conferencing app Price from: $11.99 Here are a couple of our favorites.

Tool 128

Tool Startup Software Review Technical Review 128

Startup Professionals Musings

NOVEMBER 28, 2018

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Refresh it often. Skip the flash (and Flash). Marty Zwilling.

Customer 79

Customer Custom FAQ Technical Review 79

socalTECH

AUGUST 16, 2017

Santa Monica-based customer relationship management (CRM) software provider Nimble said today that it has linked its software into Microsoft Edge , Microsoft's web browser, to provide access to information on people and businesses within that browser. Nimble already links into Chrome, Safari and Firefox. READ MORE>>.

Santa Monica 113

Santa Monica Social Network Email Web 113

Startup Professionals Musings

AUGUST 22, 2015

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 104

Customer Custom Startup Social Network 104

Startup Professionals Musings

JULY 12, 2014

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 106

Customer Custom Entrepreneur Social Network 106

Startup Professionals Musings

OCTOBER 30, 2016

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Refresh it often. Skip the flash (and Flash). Marty Zwilling.

Customer 102

Customer Custom FAQ Technical Review 102

Startup Professionals Musings

APRIL 24, 2012

It seems like many business people are becoming so technology addicted to their iPhones and email that they forget to listen to what their customers want, or even forget to ask. Slightly more said it’s okay to be “plugged in” during their honeymoon, and eight percent think it’s alright to surf the web during religious services.

Customer 111

Customer Custom Social Network Email 111

Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Here are seven rules derived from his insights to start your thinking: Customers expect a choice of channels.

Customer 97

Customer Custom Services Startup 97

Startup Professionals Musings

FEBRUARY 7, 2018

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 53

Customer Custom Social Network Study 53

Startup Professionals Musings

AUGUST 9, 2021

Every startup fears that one angry and unfair customer who can jeopardize the business by a negative post on Ripoff Report , Yelp , or one of the hundreds of other consumer complaint and review sites on the Internet. Web reputation management, both business and personal, has become a top priority requirement.

Search Engine Optimization 163

Search Engine Optimization Content Social Network Google 163

Startup Professionals Musings

JUNE 17, 2016

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

Customer 56

Customer Custom Startup Satisfaction 56

socalTECH

NOVEMBER 14, 2012

Santa Monica-based Nimble , the developer of web-based, customer relationship management (CRM) tools, said today that it has launched a new application programming interface (API) and application marketplace. The company said the new API is the first in a family of APIs to help developers create applications using Nimble's platform.

Santa Monica 159

Santa Monica Platform Email Web 159

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Respect your customer’s view of usability.

Customer 89

Customer Custom Services High Tech 89

socalTECH

SEPTEMBER 23, 2013

Woodland Hills-based ReachLocal has launched a new suite of products this morning, saying that it is looking to help small and medium sized businesses attract, capture, and convert more customers. Pricing on the new tool was not announced. READ MORE>>. reachlocal marketing software leads management launch advertising saas'

ReachLocal 147

ReachLocal Woodland Hills Software Marketing 147

Startup Professionals Musings

MARCH 19, 2013

Traditional marketing says you have to “push” your message out to customers, over and over again, to get you remembered. A more effective approach in today’s Internet and interactive culture is to use “pull” technology to bring customers and clients to your story. Refresh it often. Skip the flash (and Flash). Marty Zwilling.

Customer 99

Customer Custom FAQ Technical Review 99

Startup Professionals Musings

SEPTEMBER 25, 2010

These days, if your startup does not have an Internet web site up and running, you are not ready for business or potential investors. There are many practical reasons for going to work early on your web site. Two months later they still didn’t have a web site, and didn’t have a customer. Viral marketing needs a website.

Customer 90

Customer Custom Web Startup 90

Tech.Co

MAY 16, 2024

In addition to the regular pressures of running a business in this climate, Black business owners have to contend with discriminatory lending practices from banking institutions and racial prejudices from buyers – with a recent report revealing that 76% of Black business owners claim they’ve experienced racism from a customer.

Design 225

Design Commerce Entrepreneur News 225

socalTECH

DECEMBER 3, 2014

The two said the deal will provide the ability to target guests with content and offers, letting restaurants communicate with customers via email, mobile web, apps, and social promotions. Financial details of the partnership were not disclosed.

Mobile 138

Mobile Software Marketing Email 138

Berkonomics

DECEMBER 31, 2015

Owned media comes from the databases you own, such as your company’s web site, email. Expand your definition of advertising to include four, not just two methods of finding your potential customers. Happy New Year from Dave and BERKONOMICS.

Social Media 120

Social Media Newsletter Advertising Media 120

Startup Professionals Musings

OCTOBER 14, 2010

It seems like many entrepreneurs are becoming so technology addicted to their iPhones and email that they forget to listen to what their customers want, or even forget to ask. Slightly more said it’s okay to be “plugged in” during their honeymoon, and eight percent think it’s alright to surf the web during religious services.

Customer 93

Customer Custom Social Network Email 93

socalTECH

MARCH 13, 2013

According to the firm, the company's technology is now analyzing over 100 million data elements and 300,000 sources per month to help its clients organize the best and most useful content from around the web.

Content 171

Content Tool Legalzoom News 171

Eric Greenspan

JANUARY 13, 2014

They have the worst customer service of any company I deal with. If you have an issue renaming or merging a page, you get an email that says “denied.” Can you email them? Perhaps filling out a web form, but the response is usually something along the lines of “Thank you for submitting feedback.

Social Network 184

Social Network Email Competition Web 184