InfoChachkie

MARCH 20, 2012

You can watch the 11-minute excerpt from Seth’s talk below, in which expounds upon the Seven Tools Of Awesomeness. Be An Active Listener. I assert in an entry entitled Listen that most people in western societies are ineffective, passive listeners. That is not listening, that is waiting to say something."

Tool 272

Tool Startup Writing Santa Barbara 272

Berkonomics

APRIL 28, 2022

Start with a simple tool. There are tools to inform you when your company name or personal name is mentioned. Then add more complex listening posts. Try registering in NAYMZ.com and work to increase your “rep score” to a maximum of 99 with a combination of testimonials, media postings, customer up–votes and more.

Social Media 156

Social Media Media Search Engine Optimization Tool 156

Berkonomics

MAY 30, 2019

Studies have shown that attention spans for engaging a reader or listener have fallen from eleven seconds to eight seconds on average. Using new tools in a social age. But it must be told about and by the customer, with your product as the tool of solution, not the focus of the story.

Case Study 120

Case Study Study Customer Custom 120

Startup Professionals Musings

AUGUST 22, 2015

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 104

Customer Custom Startup Social Network 104

Startup Professionals Musings

FEBRUARY 7, 2018

Entrepreneurs and business executives seem to be even more focused on their technology than the rest of us, and less inclined to listen to the voice of the customer, even if they remember to ask. Real two-way conversations with real customers, including the all-important body language, are unheard-of these days.

Customer 53

Customer Custom Social Network Study 53

Startup Professionals Musings

JUNE 25, 2023

A common initiative I hear from business owners today is their effort to improve the customer experience. To achieve real growth, business leaders need to improve both employee as well as customer experiences. Flexible – listen to allow flex hours and customization. Proactive – timely communication to build trust.

Customer 113

Customer Custom Training Tool 113

Tech Zulu Event

NOVEMBER 6, 2012

These two ads showed how disconnected from their customers these once industry leaders have become. Sadly this is just a single example of what is happening to thousand of companies that are not listening to their respective customers. What IMVU thought was game changing technology was not why customers used the software.

Customer 72

Customer Custom Blogging Startup 72

Startup Professionals Musings

SEPTEMBER 9, 2018

In today’s totally interconnected world with its abundance of information, choices, and marketing, how your customers buy has drastically changed. Whether you are an executive, an entrepreneur, a marketer, or a salesperson, it’s time to look beyond how you sell, and focus on how your customers buy.

Customer 94

Customer Custom Social Media Startup 94

Startup Professionals Musings

FEBRUARY 16, 2018

The market is changing so fast these days, and if you are not planning a solution today for tomorrow’s customers, you may be setting yourself up for failure and don’t even realize it. Use tools and analytics to identify trends and directions. Build and listen to an effective group of advisors.

Customer 57

Customer Custom Technical Review Software Review 57

Startup Professionals Musings

JUNE 8, 2022

It’s even harder to find time to actively listen to input. In my experience, there are many factors other than time spent talking and listening that are key to effective communication. Here are some of the key ones for you own self-assessment and focus: Really listen to some input before you produce output.

Activity 113

Activity Organization Guide Demand 113

Berkonomics

FEBRUARY 18, 2021

Marketing is a science devised to help drive customers to your door. C=Customers, and more customers. Marketing should provide a pool of ready to listen customers, no matter what the price or complexity of the product. Existing customers have low acquisition costs, addressing the “D” in the equation.

Marketing 156

Marketing Demand Class Pricing 156

Both Sides of the Table

MAY 20, 2020

Photo by Viktor Forgacs on Unsplash I was listening to Dan Primack’s podcast on Pro Rata and he was interviewing Senator Klobucher who is now publicly and vocally speaking out against Uber purchasing Grubhub and has tried to mobilize against this. Customers were happy and restaurants focused on their in-store business.

SaaS 242

SaaS Customer Custom Technical Review 242

Eric Greenspan

MAY 29, 2010

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. 40,000) to join me on Facebook.

Social Media 214

Social Media Customer Custom Media 214

Startup Professionals Musings

MARCH 9, 2022

True business success and leadership starts with real personal values, extends to building a team, and finally to inspiring customers and your community. In business, consistency is the key to productivity and trust by team members and customers alike. Measure, don’t guess, with tools that build, not limit.

Case Study 139

Case Study Customer Custom Tool 139

Tech Zulu Event

APRIL 10, 2013

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

Customer 97

Customer Custom Training Services 97

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Customer Custom Media 91

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 99

Social Media Customer Custom Media 99

Startup Professionals Musings

SEPTEMBER 27, 2021

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Startup 135

Startup Customer Custom Tool 135

InfoChachkie

DECEMBER 2, 2009

As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.

Customer 164

Customer Custom Advertising SEM 164

Startup Professionals Musings

JULY 14, 2021

Listen for insights from others, and follow-up on every reference to spark new learning. The most formidable tools of the adaptive innovator are smart personal productivity aids to help realize your dream. Learn to use these tools effectively. Put the customer at the center of your business concept.

Startup 174

Startup Cloud Computing Ideas Entrepreneur 174

Startup Professionals Musings

DECEMBER 7, 2022

Some make big mistakes, such as Webvan expanding too fast with a huge infrastructure, and Pets.com , trying to grow the business with a negative margin, under the mistaken assumption that winning customers is more important than making a profit. Actively listen to customer feedback, and don’t be a one-trick pony.

Startup 134

Startup Search Engine Optimization Social Media Metrics 134

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Startup Professionals Musings

MAY 10, 2019

They don’t realize that they are missing out on a great opportunity for “free” promotion, as well as taking a great risk by not listening to what customers are saying, and not monitoring or responding to undeserved challenges to their reputation. Use business metrics and tools to tune your efforts.

Social Media 99

Social Media Media Tool Startup 99

Startup Professionals Musings

APRIL 20, 2022

The next step is to effectively and continuously communicate through multiple channels, including walking-the-talk, email, and really listening to feedback. Be sure to encompass all your constituents, especially including customers. Commit to delivering a positive customer experience.

Product 109

Product Training Customer Custom 109

Startup Professionals Musings

JUNE 5, 2022

The challenge for each of you is to get it handled quickly and effectively, without losing the trust of constituents , as well as customers. Provide tools and resources as required. Over-communicate and really listen to feedback. Every business leader expects to encounter one or more crises eventually.

Develop 138

Develop Development Coach Satisfaction 138

Startup Professionals Musings

AUGUST 16, 2023

Your standards for product quality, sales growth, and customer satisfaction must be documented and reviewed prior to results and performance reviews. Make sure required data, resources, and tools are provided early. It requires the right tools and information to get the job done. Top performance is more than skills and effort.

Coach 93

Coach Satisfaction Resource Entrepreneur 93

Startup Professionals Musings

DECEMBER 18, 2015

It’s all about getting customers to make a buy decision. Customers are more in control of their buying decisions than ever before, with the wealth of alternatives and information available online, and interactive access to sources they trust via social media. Get the view from the customer early by talking to real people.

Customer 65

Customer Custom Sales Social Media 65

Startup Professionals Musings

JANUARY 9, 2017

The average business person fights a customer culture shift, rather than looking for it. Thus I recommend that the rest of us need to step outside our comfort zone, and start practicing some specific strategies to recognize cultural shifts, and maybe even start a few trends of our own: Embrace online social interaction with customers.

Customer 56

Customer Custom Marketing Startup 56

Startup Professionals Musings

JANUARY 20, 2023

Here are the key recommendations I offer all my clients for learning and moving forward in the business arena, based on my own experience and listening to business leaders and professionals in technology, as well as services: Define your success objectives early and don’t stray. Keep up with the latest tools and academic offerings.

Artificial Inteligence 101

Artificial Inteligence Course Startup Tool 101

Berkonomics

JULY 31, 2014

Marketing is a science devised to help drive customers to your door. And finally: C=Customers, and more customers. Marketing should provide a pool of ready to listen customers, no matter what the price or complexity of the product. Existing customers have low acquisition costs, addressing the “D” in the equation.

Marketing 201

Marketing Demand Pricing Customer 201

Startup Professionals Musings

OCTOBER 12, 2022

Every new entrepreneur has to initiate the right actions to be perceived as a leader in their chosen business domain by their team and by their customers, or the road to success and satisfaction will be lost along the way. Don’t wait for competitors to force the need for better products, lower prices and better customer service.

Startup 127

Startup Training Entrepreneur Resource 127

Startup Professionals Musings

MARCH 19, 2021

Focus on customers and people over profits and ego. Especially in these modern times, both your customers and your team are looking for personal relationships to incent their engagement and loyalty. Use active listening to learn from your team, your customers, and investors. billion buyout. Be a role model for humility.

Customer 157

Customer Custom Metrics Ideas 157

socalTECH

JUNE 21, 2011

Unfortunately, despite the wealth of Internet based tools for email management, web-based sales management tools, and more, contact tracking has been mostly an afterthought in the Internet age. Most business people aren't doing this in their current CRM tools. You can do your social listening and engagement, all in one place.

Google 216

Google Tool Email Sales 216

Both Sides of the Table

OCTOBER 26, 2020

So mostly we just had to listen to customer feedback from founders, VCs and LPs. Marketing, recruiting, building data products & tools, event management, analyzing the portfolio, etc. Listen, I think most of us if you gave us a choice would prefer “just” to be great investors and to spend all of our time on portfolio work.

Venture Capital 361

Venture Capital Startup Invest CitySearch 361

Startup Professionals Musings

MARCH 15, 2021

People listen and remember a personal story and impact more than a large chart of facts. Do something more, like assembling a group of potential customers, and convey unique insights you learned. We already see momentum on new video tools, and there are many more opportunities. Show momentum that makes your vision inevitable.

Entrepreneur 174

Entrepreneur Examples Google Funding 174

Startup Professionals Musings

DECEMBER 10, 2022

Your display of pride in the company and respect for the customer will translate directly into motivation. It requires ongoing listening to team members, implementing and tuning new incentives over time. Your team members follow your actions on integrity and follow-through, much more than any written company policy. Start today.

Examples 145

Examples Mentor Activity Product 145

Startup Professionals Musings

AUGUST 31, 2020

With interactive social media and video everywhere, everyone needs to feel they have a relationship with their leaders, and every brand needs leader personification for customers to relate. You need to look at everything through fresh eyes, continually ask questions not usually asked, and actively listen to contrary views.

Social Media 128

Social Media Metrics Customer Custom 128