Berkonomics

OCTOBER 27, 2022

First, thanks to longtime reader and friend, Harley Kaufman, for the thought and title for this insight. I recall one of my CEO’s when I was his chairman, stating, “If you are not serving our customers, then you should be supporting those who do”. How do you frame menial desk jobs as “customer support?”. Had I been guilty?

Resource 156

Resource Customer Custom Coach 156

Eric Greenspan

MAY 29, 2010

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. 40,000) to join me on Facebook.

Social Media 214

Social Media Customer Custom Media 214

socalTECH

SEPTEMBER 30, 2014

Vonjour (www.vonjour.com), a Los Angeles startup, has developed a cloud-based customer support and phone system which, in addition to handling all of a company''s usual enterprise phone needs--also lets employers harness employee smartphones to deal with customer support issues, make calls, and interact with customers directly from a mobile app.

Customer 133

Customer Custom Startup Mobile 133

Tech.Co

MAY 31, 2023

Business tools — from customer relationship management ( CRM ) platforms to accounting software — help to save startups time and money by automating key processes and maximizing efficiency. The platform makes it simple to automate a number of processes too, from status updates and email notifications to progress updates and time tracking.

Tool 128

Tool Startup Software Review Technical Review 128

socalTECH

MARCH 20, 2009

Thanks to all of the sponsors and advertisers, who allow us to keep you updated on. Custom Insurance Programs for Technology Companies. customer relationship marketing programs designed to preserve your core revenue. Email us at info@socaltech.com. Southern California's high tech news and companies. Startups Made Simple.

Rustic Canyon 100

Rustic Canyon Southern California Technology Council High Tech 100

TechCrunch LA

NOVEMBER 8, 2022

Over the past year, you’ve probably seen people showcasing impressive AI-generated artworks, thanks to progress in text-to-image algorithms introduced by groups like OpenAI and Stability AI. Movio’s user base is currently in the lower hundreds of thousands, with paying customers nearing 1,000.

Generative AI 182

Generative AI Marketing Artificial Inteligence Template 182

Tech.Co

MAY 31, 2022

Starting today, customers using the Stripe payments system to buy their items at a retailer will have Affirm's “Adaptive Checkout” feature available to them. For purchases between $50 and $30,000, any eligible customer will be able to split their costs over multiple payment installments on either biweekly or monthly schedules.

Services 120

Services Technical Review Startup News 120

InfoChachkie

MAY 27, 2013

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers. The team''s ability to drive significant customer interest without spending a dime on marketing was one of the reasons Jim Andelman and I invested in the company. Share and Enjoy.

Customer 195

Customer Custom Template Startup 195

Berkonomics

JUNE 11, 2015

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. Email readers, continue here…] I’ve often looked back and said that you didn’t have to be a genius at that time. And I would learn customer service. In this way I learned a great deal.

Customer 120

Customer Custom Writing Southern California 120

socalTECH

MARCH 27, 2009

Thanks to all of the sponsors and advertisers, who allow us to keep you updated on Southern California's high tech news and companies. Email us at info@socaltech.com. Custom Insurance Programs for Technology Companies. customer relationship marketing programs designed to preserve your core revenue. Startups Made Simple.

SoCalTech 100

SoCalTech Southern California Rustic Canyon Technology Council 100

Tech Zulu Event

APRIL 10, 2013

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

Customer 97

Customer Custom Training Services 97

Tech Zulu Event

MARCH 20, 2015

One of the hardest parts of email marketing is building a subscriber base and getting them to open your emails but that’s only half the battle. The goal of email marketing is opening a conversation and turning that conversation into a relationship. And that is exactly how we should treat this alliance, as a relationship.

Email 40

Email Marketing Customer Custom 40

Tech Zulu Event

NOVEMBER 28, 2011

And NOT even because they give until death refunds if a customer is ever dissatisfied with a purchase. He says he cares most about “focusing on customers for life”. Noah has what I believe he called “Thank You metrics”. His email list is everything. Some of you may be thinking, ‘Emails! Isn’t that old school?

Metrics 87

Metrics Email Startup Technical Review 87

Both Sides of the Table

APRIL 19, 2011

He is very hands-on and helpful – especially for any company looking into customer acquisition. Big thank you to Darius Vasefi , of EyeOnJewels for the write up. Good listener, take in information, • Have pulse on what the market wants (hard to train that) cannot take this from customers only. we both love Jason).

Acquisition 304

Acquisition Startup Customer Custom 304

Startup Professionals Musings

FEBRUARY 8, 2023

Most business professionals I know have been conditioned to think of inflation as highly negative, driving up their costs, and reducing customer buying. I see it as an opportunity to find new ways to attract customers , make long-needed changes to improve productivity, and lower your own costs of doing business.

Outsource 95

Outsource Customer Custom Sample 95

Berkonomics

MAY 17, 2018

It is a story about focus upon the customer, first. Email readers, continue here…] Many companies have a bell hung somewhere in or near the sales bull pen, rung each time a sale is consummated. An event of extraordinary customer service. Then I immediately called the CEO of the Florida customer to explain.

Sales 226

Sales Customer Custom Course 226

Tech.Co

MAY 6, 2022

Please fill in your email. Together with Deliverr, Shopify Fulfillment Network will give millions of growing businesses access to a simple, powerful logistics platform that will allow them to make their customers happy over and over again.”. Sign up to the Tech.co newsletter. Please fill in your name. Please verify before subscribing.

Networking 123

Networking Press Newsletter Startup 123

Tech Zulu Event

JULY 25, 2014

Without it, the business wouldn’t have a way to connect with each other and their customers. Vonjour is a contact center solution for customer service. What we’re looking to do is integrate the modes of communication which businesses communicate with their customers. Companies that yield bad customer service.

Customer 87

Customer Custom Startup Mobile 87

Eric Greenspan

JANUARY 13, 2014

They have the worst customer service of any company I deal with. If you have an issue renaming or merging a page, you get an email that says “denied.” Can you email them? Perhaps filling out a web form, but the response is usually something along the lines of “Thank you for submitting feedback.

Social Network 184

Social Network Email Competition Web 184

Both Sides of the Table

JUNE 13, 2018

Remember that the goal of an email to a VC or an introduction from a trusted mutual connection is simply to get you the meeting. You want to send just enough to get the meeting (and of course a great deck sells better than a long email) and not so long that you don’t leave a chance to wow the person in your actual meeting. Poppycock.

Venture Capital 261

Venture Capital Slides Email Startup 261

Tech Zulu Event

OCTOBER 28, 2011

Many thanks to everyone who participated in last night’s Spotlight: LA Tech at UCLA’s Anderson School of Management. Thank you all for your continued support in highlighting the many innovative technologies emerging in Southern California! Making Spotlight: LA Tech Fall Possible. It happens every day.

Idealab 77

Idealab Tech Coast Angels Startup Platform 77

socalTECH

MAY 22, 2019

We're really going after 70 percent of people who are using just spreadsheets, email, and maybe using some sort of online survey tool. David Wood: The biggest challenge is scaling, and finding customers who love the product. For example, if they're using Signupgenius, or Evite, then we're not trying to convert them. READ MORE>>.

Startup 212

Startup Evite Organization Software 212

socalTECH

AUGUST 25, 2011

How did an email marketing provider turn into a provider of software which mashes up a combination of email marketing, wiki, customer service management, event and meeting management tool, project management software, and much more? What is GreenRope all about? Can you give an example of the functions you are talking about?

Email 240

Email San Diego Newsletter Startup 240

Both Sides of the Table

MAY 27, 2013

Partly out of the fact that in 1 week I depart for England to speak at LeWeb, attend our DataSift board meeting and generally make myself available to the DataSift team to meet their customers, partners and employees. Email updates frequently. Key point – if your emails are as long as my blog posts you’re forked.

Tips 365

Tips Email Venture Capital CTO Coach 365

socalTECH

SEPTEMBER 28, 2018

If you're a bricks-and-mortar retailer, looking for information on your customers, it's often very tough to figure out who's coming in the door. Amit Jain: Bridg is a customer data platform and marketing technology for offline retailers. Our mission is to make offline customer data accessible and actionable for offline retailers.

Startup 113

Startup Customer Custom Sales 113

Berkonomics

JANUARY 13, 2022

Email readers, continue here…] But what about the pause to celebrate? To celebrate with your customers, who worry over continuity and look to you for assurances that the transition will not negatively affect them. Call an early key employee and take that person to dinner as a thank you for those hard times.

Writing 156

Writing Entrepreneur .Net Sales 156

Both Sides of the Table

MAY 19, 2018

Your historical trading information including financials and a “customer file” which shows the history of your transactions so that investors can run “cohort” analyses Customer reference, personal references, key team members, compensation, cap table, stock option plan, etc. But just putting a customer reference list in a data room?

Funding 336

Funding Venture Capital Startup Email 336

Tech Zulu Event

OCTOBER 28, 2011

Many thanks to everyone who participated in last night’s Spotlight: LA Tech at UCLA’s Anderson School of Management. Thank you all for your continued support in highlighting the many innovative technologies emerging in Southern California! Making Spotlight: LA Tech Fall Possible. It happens every day.

Idealab 49

Idealab Tech Coast Angels Startup Platform 49

Both Sides of the Table

JUNE 10, 2011

For me, when I use Twitter on my Blackberry I email the Tweet to my gmail account and I read them later. Recently Twitter added a new service that emails you when people RT you or favorite one of your Tweets. Thanks, for weighing in, Josh. Another great Twitter use case - instant customer support!!]. What do you think?

Email 296

Email Social Network Networking Mobile 296

socalTECH

JULY 30, 2012

John, thanks for the time today. Can you explain to us what your business looks like now, and what you offer to your customers? How are you acquiring customers, and why wouldn't they just have someone send them their bill by email? Email lis oppose of what our system is. Email doesn't solve that problem.

Zumbox 170

Zumbox Email Startup Services 170

Both Sides of the Table

MARCH 2, 2011

It’s apropos because there is so much noise these days with email, Twitter, Facebook, blogs, web shows, etc. He’s committed to getting through every email. It’s not because I don’t want to respond to all emails – I do. I get way too many emails – many of them unsolicited.

Email 287

Email Blogging Venture Capital Writing 287

socalTECH

MARCH 13, 2020

Constantine is CEO of Ulevate, and Dmitri is an advisor, and also is known as the co-founder of email management and filtering software developer SaneBox. Our solution was to build a new device, which is the only smart device on the market, which incorporates all the things customers are asking for. What is Ulevate? READ MORE>>.

Template 124

Template Beverly Hills Startup SEM 124

Eric Greenspan

FEBRUARY 2, 2010

I’ve remained a skeptic about the BBB and as a result of an email I received a couple of weeks ago from them, I have raised the skepticism threat level. So here’s the email I received: Eric, My name is Chad Ratliffe emailing from the Better Business Bureau. Have a great day and thank you for supporting the BBB.

Santa Barbara 265

Santa Barbara Technical Advisors Email Technical Review 265

Tech.Co

JULY 25, 2017

After focusing on your site, it’s time to use an email marketing platform and move on to lead nurturing. It integrates with OptinMonster, allows you to craft beautiful emails, and more importantly, enables you to create automated workflows without writing a single line of code. GetResponse fits this bill perfectly.

Tool 39

Tool Customer Custom Sites 39

socalTECH

MAY 17, 2019

Coming out of ServiceNow around 2013, I realized that a lot of problems that we had been discussing and dealing with with customers adopting applications like ServiceNow into the enterprise, was establishing connections of that data and processes with systems in the enterprise. You're received some funding lately?

SaaS 113

SaaS Startup Customer Custom 113

InfoChachkie

JANUARY 4, 2016

I knew that every dollar I spent to acquire a customer resulted in a 4x return. I paid them a flat fee for every trial customer they drove my way. This was a no-lose relationship for me, as the average lifetime value of customers derived from the Yahoo was significantly more than the bounty I paid them.

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SaaS Yahoo Advertising Customer 100

socalTECH

MARCH 14, 2011

For this morning's interview, we spoke with Scot Richardson , CEO of Los Angeles-based LaughStub (www.laughstub.com), which develops software which helps comedy clubs and others manage ticket sales, online marketing, and customer relationship management. What is Laughstub? Scot Richardson: In a nutshell, we're a WordPress for venues.

Ticketmaster 140

Ticketmaster CTO Hire Tech Coast Angels Social Media 140