Both Sides of the Table
APRIL 21, 2013
If you ever want to read the great American generational immigrant business story read American Pastoral by Philip Roth, which won the Pulitzer Prize and was voted by Time Magazine as one of the best 100 books of all time. So he made hand-made batches in a bucket and drove it to customers in his van.
Startup Professionals Musings
FEBRUARY 8, 2015
Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. Customer upsell: Sell more to existing customers.
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InfoChachkie
MARCH 21, 2019
She used her meager savings to purchase a sewing machine and began creating dresses from magazine photos, which she sold for $25 each. Opportunity knocked when one of her customers was spotted at a high-end boutique, wearing one of Ida’s outfits. The store’s owner, Enid Bissett, asked the customer where she had purchased the dress.
Startup Professionals Musings
OCTOBER 11, 2013
Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. It’s more about which customers broadcast their pleasure or unhappiness to others. Here are four basics that always apply: Customer retention is priority number one.
Berkonomics
DECEMBER 30, 2021
In aviation circles, we read in our pilot magazines about “Never again!” How about the entrepreneur -founder? Professional investors rarely attach a red letter upon a failed entrepreneur. I volunteered to do this several times when there was no-one else, even the founders, to do this. We ask ourselves “what if?”.
Both Sides of the Table
JANUARY 31, 2011
One of the most common questions that entrepreneurs who meet me for the first time like to ask is, “Do you miss being an entrepreneur? I thought I’d talk a bit about the differences I’ve experienced between being an entrepreneur & a VC – you know, from “both sides of the table.&#. On Being an Entrepreneur.
Both Sides of the Table
DECEMBER 11, 2022
I started my first company in 1999 and was admittedly swept up in all of this: Magazine covers, fancy conferences, artificial valuations and easy money. In those years I learned to properly build product, price products, sell products and serve customers. Starting in 2009 I began writing checks consistently, year-in and year-out.
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