L.A. Business Journal

APRIL 5, 2021

Banking services company Aspiration Partners Inc. has built its business around finding ways for customers to “both do well and do good,” and its latest product is aimed at consumers worried about the environmental impact of their spending.

Help

Startup Professionals Musings

AUGUST 14, 2021

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

Customer

Both Sides of the Table

MARCH 19, 2013

Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake. The line of reasoning goes, “Services businesses are not scalable and the market won’t reward this revenue so make sure that third-parties do your implementation or clients do it themselves. .”

Startup

TechCrunch LA

JULY 9, 2019

Doctours , a Los Angeles-based online platform for booking trips and treatments for medical and dental care around the world, is expanding its services to 35 countries. The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy. O’Shaughnessy wrote in an email.

Customer

TechCrunch LA

APRIL 15, 2021

Beyond the physical offering, Saltbox offers integrated logistics services as well as amenities such as the rental of equipment and packing stations and access to items such as forklifts. He also believes Saltbox is “extremely well-positioned to help power and enable the next generation of great direct to consumer brands.”

Commerce

TechCrunch LA

JUNE 16, 2020

Ksenia Yudina initially founded the company to provide financial planning and services to lower- and middle-class families looking for ways to start saving for their children’s education, she said. “To me the investment in UNest is a great opportunity to help my community.

Services

socalTECH

SEPTEMBER 28, 2016

To address that disaster, Ken Button and Randy Bishop�two veterans of the startup industry�created ContractSafe (www.contractsafe.com), a new online service aimed at helping companies to tame that mess and manage and store their contracts in the cloud. From this point forward, we'll be scaling on the customer acquisition side.

Doc

TechCrunch LA

JULY 29, 2019

Los Angeles-based Ordermark , the online delivery management service for restaurants founded by the scion of the famous, family-owned Canter’s Deli, said it has raised $18 million in a new round of funding. We’ve been gratified to see positive results come in from our restaurant customers nationwide,” said Alex Canter, in a statement.

Services

Startup Professionals Musings

FEBRUARY 21, 2021

Most startups are happy to find any customer, and will hang on for dear life to every one. Only later do they realize that some of these cost more than they are worth, or lead into commitments they can’t sustain, but no business wants to violate the golden rule that every customer needs to be treated as if they were the only customer.

Customer

Both Sides of the Table

FEBRUARY 7, 2013

He had an idea for a startup that would help consumers better book service jobs and would take on Service Magic, which he believed had a business model that could be disrupted. .” So Ethan went to work as a product manager at Google Video. When Ethan was considering leaving Google we talked about it.

CTO Coach

Both Sides of the Table

AUGUST 11, 2021

Photo by Vanna Phon on Unsplash Customer acquisition is the lifeblood of many startups from e-commerce to gaming to marketplace companies, among others. that’s where the customers are. But if you ask anyone in the ecosystem of customer acquisition?—?founders, no surprise?—?that’s founders, marketers, investors?—?and

Product

TechCrunch LA

AUGUST 9, 2022

Beauty may be in the eye of the beholder, but when it comes to getting ahold of an appointment for your hair or another treatment…that’s a different story: The bespoke nature of a lot of the work has meant that a large swathe of the professionals providing these services have stayed offline when it comes to interfacing with customers.

Help

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Customer

socalTECH

JUNE 11, 2020

Los Angeles-based Slingshot Aerospace , a startup which normally develops situational intelligence software, is helping to address some of the major issues to emerge out of the global COVID-19 pandemic, by helping to create an online mapping tool for finding food help.

Tool

TechCrunch LA

SEPTEMBER 30, 2019

The company used its overdraft protection service and money management display to shift customers’ focus away from the total balance that their account would show by giving them a sense of how much was actually left in their accounts once debits were included in their statements.

Company

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer

Both Sides of the Table

MAY 1, 2014

The second is that the retailers were constrained by their high costs of local real estate and service staff relative to the costs of centralized warehouses where goods could be stacked high, sorted by robots, managed by RFIDs and then shipped via overnight to eager, cost-conscious customers across the US. 10x the experience.

Technical Review

TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. A hairstylist can help a woman feel better about themselves. Upgrade is empowering the stylist, on one hand, to help them grow their business,” she said.

Tool

TechCrunch LA

FEBRUARY 20, 2020

million , received special dispensations from NASA to test its rockets at a facility in Alabama, will launch vehicles from Cape Canaveral and has signed up an early customer in Momentus , which provides satellite tug services in orbit. Over the past four years, Relativity href="[link] has raised $185.7

SpaceX

TechCrunch LA

APRIL 11, 2022

Its approach is also drastically different from most fertility service providers — it has savvy, intelligent marketing; a tech-enabled and fully virtual care facility; a focus on compassion; and ample customer education to help patients feel involved and understood. The company today has 12 outlets in 10 cities in the U.S.

Help

TechCrunch LA

MARCH 2, 2021

As video commerce becomes the norm and entertainers, brands, businesses, and franchises of all sizes and stripes look to cut out the middle man, the array of services on offer from Maestro may be the scissors these entities need to cut the cord. “ We were targeted to a small number of very premier customers. ”

Tool

TechCrunch LA

SEPTEMBER 21, 2019

The goal is to help those who live far distances from airports save money and to make the experience of busing more enjoyable. Postmates, the popular food delivery service, raised another $225 million at a valuation of $2.4 HappyOrNot nabs $25M for its customer satisfaction terminals . is negative.

Services

TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

Software

TechCrunch LA

MAY 21, 2020

When former Bill Clinton speechwriter and political wunderkind Andrei Cherny launched Aspiration four years ago , the upstart fintech startup was one of Los Angeles’ early entrants into a financial services market dominated by players from Europe and the financial capital of the U.S. in New York City.

Los Angeles

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Customer

Startup Professionals Musings

JUNE 27, 2022

The challenge in to know when and how to ask for help, and not let bravado and ego mask anxieties. The best people know when they don’t know, and know how to find the right help. Unfortunately, too many entrepreneurs I know are terrible at finding and accepting help. Seek help or get out. You start playing the blame game.

Help

Tech.Co

FEBRUARY 23, 2022

The US Postal Service has just launched a delivery service for you. The new service officially launched on Tuesday, with over 800 Texas locations already in operation and a deadline to be active in all 50 states by the end of September — right in time for the holiday shipping rush. Helping Local Business.

Services

TechCrunch LA

OCTOBER 5, 2020

Today, one of the companies that is supplying produce and other items both to consumers and other services that are in turn selling food and groceries to them, is announcing a new round of funding as it gears up to take its next step, an IPO. Its opportunity comes in the form of disruption and a gap in the market.

Technical Review

TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Mercato raises $26M Series A to help smaller grocers compete online.

Customer

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer

Both Sides of the Table

APRIL 12, 2015

We never built our product on one partner’s data platform but on many (20 primary data sources plus 100+ smaller ones) and Twitter’s move doesn’t “shut down DataSift” it simply takes 1,000+ customers who consume Twitter data through DataSift and makes their life more difficult. Just how much?

Platform

TechCrunch LA

APRIL 21, 2021

Built by immigrants for immigrants, Welcome Tech aims to do just what its name indicates — help immigrants feel more welcome, have an easier transition and achieve greater success when moving to the United States. Big banks rush to back Greenwood, Killer Mike’s Atlanta-based digital bank for underrepresented customers.

Platform

Both Sides of the Table

MAY 27, 2013

Understanding where your VC partner sits in their respective fund and where their fund is in the cycle of its investment lifecycle will help you understand your VCs behavior. In addition to helping manage the board Chris also helps represent the interests of the angel investors / common stock holders.

Tips

Both Sides of the Table

JUNE 22, 2015

So that we’re speaking the same language I would define “exclusive” as a period in which your company is prohibited from doing business with certain customers or business partners, which is why many incorrectly assume this is necessarily bad. Why Exclusivity Matters to Your Customers or Business Development Partners.

Outsource Development

TechCrunch LA

SEPTEMBER 13, 2021

When people talk about “online food delivery” services, chances are that they’ll think of the Uber Eats, Instacarts and Getirs of this world. GrubMarket got its start several years ago as one of many companies looking to provide a more efficient farm-to-table service.

Startup

TechCrunch LA

APRIL 27, 2021

Clio , a software company that helps law practices run more efficiently with its cloud-based technology, announced Tuesday it has raised a $110 million Series E round co-led by T. Clio has more than 150,000 customers across 100 countries. It also aims to help clients find lawyers more easily and vice versa.

Platform

Both Sides of the Table

OCTOBER 3, 2013

” For starters OpenTable had an advantage in that the restaurants back then needed an IT system to help with table management (the restaurant layout, table configurations, etc.) We spent a year (2012-2013) building a merchant acquisition machine and all of the systems to support bookings, calendar integrations, location services, etc.

Development Team Review