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Nimble's Jon Ferrara On Retaining And Keeping Customers

socalTECH

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Customer 166
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SpotOn raises $300M at a $3.15B valuation and acquires Appetize

TechCrunch LA

Existing investors DST Global, 01 Advisors, Dragoneer Investment Group, Franklin Templeton and Mubadala Investment Company too doubled down on their investments in SpotOn, joining new backers Wellington Management and Coatue Management. 4 key areas SaaS startups must address to scale infrastructure for the enterprise.

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Chrome River Says It Books Record Sales Quarter

socalTECH

Los Angeles-based Chrome River , which develops expense and invoice management software, said this morning that it had its largest first-quarter sales in the company's history. It says it now has more than 600 customers. The company is backed by Great Hill Partners, which invested $100M in the company in 2015. READ MORE>>.

Sales 113
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The Changing Venture Landscape

Both Sides of the Table

On the one hand, you’re over paying for every investment and valuations aren’t rational. Our fund (Upfront Ventures) recently returned >1x an entire $200 million fund just selling small minatory in secondary sales while still holding most of our stock for an ultimate public market exits. That used to be called A-round investing.

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Interview: Mark Faggiano On TaxJar's Sales Tax Savvy Software

socalTECH

Sales tax compliance is not a typical sexy startup area. So, it was a surprise when a number of smart, insider angels -- including Roy Rubin (founder of Magento, which he sold to eBay), and Dan Rose (VP of Partnerships at Facebook)--put their money behind TaxJar (www.taxjar.com), a San Diego startup developing sales tax compliance software.

Sales 149
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Interview with David Loo, CEO and Founder of Perspectium

socalTECH

Coming out of ServiceNow around 2013, I realized that a lot of problems that we had been discussing and dealing with with customers adopting applications like ServiceNow into the enterprise, was establishing connections of that data and processes with systems in the enterprise. That's how we started. What specific problem were you seeing?

SaaS 113
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Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

= profitable and companies like Amazon who chose to focus on growth > profitability were not losing money on each book sale (ie they were gross margin positive). The reason one would accept losses is when they are investments in fueling faster growth. Customer acquisition cost. The first input is CAC. That bit is easy.

Metrics 150