TechEmpower

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

Generative AI

Startup Professionals Musings

OCTOBER 26, 2014

The Entrepreneurial Perspective sees the business as a system for producing outside results for the customer, resulting in profits. The Entrepreneurial Perspective starts with a picture of a well-defined future, and then comes back to the present with the intention of changing it to match the vision.

Entrepreneur

SoCal CTO

OCTOBER 11, 2010

Of course, improving customer satisfaction is a goal, but the system would drill down to specific issues such as knowledge of store layout. We always present why this is important and ask some questions around it. We provide suggestions for particular interventions that have specific steps and particular associated goals.

Satisfaction

Startup Professionals Musings

DECEMBER 12, 2020

It allows investors to come into alignment with customers. Focus relentlessly and passionately on the customer. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied. Bezos asserts that the advantage of being customer focused is that customers are always dissatisfied.

Slides

Startup Professionals Musings

NOVEMBER 14, 2021

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Your long-term survival and satisfaction depend on it. Marty Zwilling.

Entrepreneur

Startup Professionals Musings

APRIL 11, 2022

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. As a former angel investor, I look for this level of alignment and understanding in every funding presentation I hear. Customer relationships. Key activities.

Funding

Startup Professionals Musings

DECEMBER 25, 2020

Practicing these will ensure greater productivity, less stress, more job satisfaction, and an improved overall sense of well-being. Examples of companies already coaching their teams on these mental strategies include Google, Starbucks, AOL, and more: Mentally be fully present and engaged in the current task.

Email

Startup Professionals Musings

SEPTEMBER 27, 2021

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Startup

Startup Professionals Musings

APRIL 26, 2013

The Entrepreneurial Perspective sees the business as a system for producing outside results for the customer, resulting in profits. The Entrepreneurial Perspective starts with a picture of a well-defined future, and then comes back to the present with the intention of changing it to match the vision.

Startup

socalTECH

DECEMBER 28, 2020

In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. This presented MomentFeed with an immense opportunity to help multi-location consumer brands meet the challenges brought on by an overnight shift in consumer shopping patterns. Contact our editors for details.

Technical Review

socalTECH

MARCH 30, 2011

Last week, El Segundo-based Accordent Technologies , a developer of webcasting and presentation services and software, was acquired by Polycom, in a $50M deal. They had been slowly building their technology and growing customers, and it was a very much break-even type of business. They were big names--Fortune 500 customers.

Capital

Startup Professionals Musings

JULY 18, 2015

I may be old fashioned, but the term consultant still conjures up an image of a self-proclaimed expert who can make great presentations, generate recommendations and leave you to do the hard work of implementation. Treat a startup as a customer, not a client. Be responsive to every customer communication.

Services

Startup Professionals Musings

FEBRUARY 24, 2020

While this approach appears to cost more on the surface, it often actually costs you less, when you consider the hidden costs of rework, poor customer satisfaction, employee management, and training required. Direct customer-facing non-technical roles should be the last ones outsourced.

Outsource

Startup Professionals Musings

MAY 20, 2012

Your values as you create a startup are the key to creating an enviable culture that attracts more customers, according to Ann Rhoades, in her book “ Built on Values.” I believe in a startup culture that strongly transmits the values of integrity, customer focus, and results. You are on the outside what you are on the inside.

Startup

Startup Professionals Musings

OCTOBER 14, 2022

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Execution leadership.

Technical Review

Startup Professionals Musings

APRIL 20, 2015

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Customer support is more than handling exceptions. Your challenge is to present a total business solution to the right customer set to build your credibility and momentum.

Startup

Startup Professionals Musings

JANUARY 15, 2020

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Execution leadership.

Technical Review

Startup Professionals Musings

JUNE 29, 2012

This is a good time for the CEO to present the final investor charts, and answer any questions from employees. Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Size of the market.

Technical Review

Startup Professionals Musings

JULY 26, 2013

This is a good time for the CEO to present the final investor charts, and answer any questions from employees. Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Size of the market.

Technical Review

Startup Professionals Musings

JULY 13, 2019

The canvas is a visual chart with elements describing your value proposition, structure, finances, and customers, to help companies identify and align business activities. As an active angel investor, I look for this level of alignment and understanding in every funding presentation I hear. Customer relationships.

Activity

Startup Professionals Musings

SEPTEMBER 23, 2018

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in the classic book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Custom

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” The best way to be clear about them is to regularly engage team members, customers, and suppliers. Pick your heroes carefully, both customers and team members. People follow what you do, not what you say.

Training

Startup Professionals Musings

JUNE 24, 2013

Your values as you create a startup are the key to creating an enviable culture that attracts more customers, according to Ann Rhoades, in her book “ Built on Values.” I believe in a startup culture that strongly transmits the values of integrity, customer focus, and results. You are on the outside what you are on the inside.

Startup

Startup Professionals Musings

MAY 20, 2022

They know how to communicate what they have to the best advantage, and generate more results and satisfaction for all parties. The end-result will be more business success and personal satisfaction from your lifestyle choice. This is a different skill from problem solving , but one that can be learned and honed over time. Start today.

Satisfaction

Startup Professionals Musings

DECEMBER 28, 2010

This is a good time for the CEO to present the final investor charts, and answer any questions from employees. Contact key vendors and existing customers. Explain that they may be called, and use the opportunity to check their satisfaction with your company and your product. Size of the market.

Technical Review

Startup Professionals Musings

AUGUST 19, 2015

Today’s business world has become totally customer driven, so customer-centric and people abilities really make the difference between winners and losers. I found these required attributes outlined well in a new book, “ Customer Service the Sandler Way ,” by customer care expert Anne MacKeigan.

Startup

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” The best way to be clear about them is to regularly engage team members, customers, and suppliers. Pick your heroes carefully, both customers and team members. People follow what you do, not what you say.

Startup

Startup Professionals Musings

FEBRUARY 27, 2011

Your values as you create a startup are the key to creating an enviable culture that attracts more customers, according to Ann Rhoades, in her book “ Built on Values.” I believe in a startup culture that strongly transmits the values of integrity, customer focus, and results. You are on the outside what you are on the inside.

Startup

Startup Professionals Musings

SEPTEMBER 6, 2014

“Your values as you create a startup are the key to creating an enviable culture that attracts more customers,” says Ann Rhoades in her book Built on Values. I believe in a startup culture that strongly transmits the values of integrity, customer focus, and results. You are on the outside what you are on the inside.

Startup

Startup Professionals Musings

FEBRUARY 3, 2019

Outsource services back to the customer. Pervasive access to the Internet and social media have allowed customers to take an active role in helping other customers, with customer support, requirements definition, and open source development. Your long-term survival and satisfaction depend on it. Marty Zwilling.

Startup

Startup Professionals Musings

APRIL 2, 2011

This is a hard and painful process for everyone, but it’s usually better than the alternative of liquidating or losing the assets and antagonizing many customers. The challenge was to locate current staff with enough product/customer knowledge but with enough drive and desire and willingness to make the required changes.

Course

Startup Professionals Musings

APRIL 13, 2013

In later-stage businesses, entitlement is evident when employees treat customers with indifference, or feel they are entitled to their job by merely “showing up for work.” We all know people who seem to be always present and always working, but don’t produce results. A bonus should be all about results, not time worked.

Startup

Startup Professionals Musings

MARCH 8, 2011

In later-stage businesses, entitlement is evident when employees treat customers with indifference, or feel they are entitled to their job by merely “showing up for work.” We all know people who seem to be always present and always working, but don’t produce results. A bonus should be all about results, not time worked.

Funding

Startup Professionals Musings

NOVEMBER 4, 2015

Investors, partners, team members, and customers implicitly value or devalue a startup based on the leader’s physical presence, emotional identity, social skills, intellectual agility, moral values, and past performance in the domain. I have paraphrased his key points here as follows: Leader personal impact. Execution leadership.

Technical Review

Startup Professionals Musings

JULY 20, 2014

In later-stage businesses, entitlement is evident when employees treat customers with indifference, or feel they are entitled to their job by merely “showing up for work.” We all know people who seem to be always present and always working, but don’t produce results. A bonus should be all about results, not time worked.

Startup

Tech Zulu Event

APRIL 29, 2013

For example, a user can create an online tutorial by uploading a PowerPoint presentation file or uploading a video and not converting the file to a specific format. The team behind ProProfs has researched and taken customer feedback to create such a comprehensive online tool. It is giving them more business and a growing customer base.

Tool

Startup Professionals Musings

DECEMBER 5, 2018

I’m talking about being present mentally and engaged, with a full focus on the business work at hand, and contributing to the team. Customers and peers still expect follow-up and timeliness. Businesses grow based on customers served. Customers and peers want to follow leaders, not processes.

Custom