Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

Customer 150

Customer Custom Design Product 150

socalTECH

NOVEMBER 27, 2018

DataDirect Networks (DDN), which develops storage arrays for high performance computing and similar applications, says it is powering a provider of artificial-intelligence-as-a-service. DDN said the deal will focus on providing infrastructure for Artificial Intelligence as a Service (AIaaS) for CSIR-CEERI customers.

Artificial Inteligence 113

Artificial Inteligence Networking Services Chatsworth 113

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

Customer 172

Customer Custom Marketing Social Media 172

Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 122

Customer Custom Social Media Technical Review 122

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

Customer 124

Customer Custom Startup Course 124

Eric Greenspan

MAY 29, 2010

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. 40,000) to join me on Facebook.

Social Media 214

Social Media Customer Custom Media 214

TechCrunch LA

NOVEMBER 19, 2019

Like the original Maslo, the new product is a service for journaling and personal growth, but this time it includes dashboards and visualization tools for the life coaches and training professionals that are molding the minds and leadership habits of tomorrow’s executives. Image courtesy of Maslo.

Coach 113

Coach Artificial Inteligence Product Services 113

TechCrunch LA

JULY 29, 2019

When Stackin initially pitched itself as part of Techstars Los Angeles accelerator program two years ago, the company was a video platform for financial advice targeting a millennial audience too savvy for traditional advisory services.

Services 212

Services Mobile Platform Los Angeles 212

Startup Professionals Musings

JUNE 21, 2013

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

SEPTEMBER 15, 2018

Many entrepreneurs are so enamored with their product vision that they believe their own hype, and are convinced that the market for their solution is so huge that no one will ask them for independent market research data. Conduct your own customized market research. Modern libraries are still worth a visit. Martin Zwilling.

Research 87

Research Marketing Statistics Report 87

socalTECH

DECEMBER 15, 2020

San Diego-based outsourced healthcare R&D marketplace Scientist.com said this morning that it will acquire HealthEcnomics.com , which operates an online community of scientists and suppliers of heatlh economics and outcomes research. Financial details of the acquisition were not announced.

Outsource 113

Outsource Research San Diego Acquisition 113

socalTECH

NOVEMBER 17, 2009

Monrovia-based Tanner Research , which provides technology research, electronic design automation (EDA) software, and other products and services, said Tuesday that it has been awarded a SBIR Phase I contract worth $100,000 from the Army Research Office. Tanner's customers include NASA, JPL, Microsoft, the U.S.

Research 133

Research Outsource Development Monrovia IBM 133

socalTECH

FEBRUARY 12, 2016

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner.

Customer 100

Customer Custom Company Companies 100

Startup Professionals Musings

JANUARY 8, 2021

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.

Startup 154

Startup Training Customer Custom 154

socalTECH

NOVEMBER 8, 2010

Los Angeles-based uSamp , the online panel and survey firm headed by Gregg Lavin and Matt Dusig, said today that the firm has updated its panel service, SampleMarket. The firm said the self-service SampleMarket 2.0 uSamp provides an online service to help customers conduct market research, surveys, and other research.

Services 140

Services Sample Screening Research 140

Startup Professionals Musings

MAY 6, 2023

Many entrepreneurs are so enamored with their product vision that they believe their own hype and are convinced that the market for their solution is so huge that no one will ask them for independent market research data. Conduct your own customized market research. Modern libraries are still worth a visit. Martin Zwilling

Statistics 120

Statistics Research Report Newsletter 120

socalTECH

MARCH 29, 2021

Chatsworth-based data storage provider DDN reported this morning that it has been selected by a Korean customer, NAVER Corporation, which will use its products for a number of AI services and research projects. NAVER is the owner of the popular LINE messaging service.

Chatsworth 113

Chatsworth Research Platform Report 113

Startup Professionals Musings

FEBRUARY 26, 2023

Based on traditional research, getting new customers is five to ten times harder than getting additional revenue from existing customers. Thus the subscription model (low fixed monthly payments), has become the norm for new products and services. Private club model. Front-of-the-line model. Surprise box model.

Startup 117

Startup Pricing Customer Custom 117

Startup Professionals Musings

JULY 1, 2019

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. Solis outlines the heuristics of social psychology that are key to building positive customer experiences today.

Customer 85

Customer Custom Social Media Technical Review 85

Eric Greenspan

MAY 14, 2013

As a newfound Dad Blogger and experienced marketer, I’ve begun offering a great new service that has been greeted by the Mommy Blogger community with great interest and the manufacturers of great products have responded equally well. About me: I’m a dad, a social research marketer, customer service champion, closet chef, TEDster.

Technical Review 135

Technical Review Product Services High Tech 135

TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

Software 323

Software Beverly Hills Los Angeles Equity 323

Startup Professionals Musings

AUGUST 29, 2015

With the advent of social media and the pervasive move to smartphones, even customers who still prefer to purchase in brick-and-mortar stores have dramatically changed their shopping habits. If you refuse to play by their rules, they have the power to easily find alternatives, and actively pull other potential customers away.

Customer 103

Customer Custom Marketing Social Media 103

Startup Professionals Musings

JULY 19, 2014

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s recent book, “ The New Experts: Win Today''s Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

Customer 98

Customer Custom Entrepreneur Startup 98

socalTECH

FEBRUARY 24, 2020

San Diego-based Arima Genomics , a startup working on research tools for understanding genome sequence and structure, said this morning that it has raised a Series A funding round. The company said the funding round will go towards expansion of its commercial efforts, and also towards scaling of its operations, customer service, and support.

Funding 113

Funding San Diego Research Tool 113

Berkonomics

OCTOBER 28, 2021

This insight is like a Hans Christian Anderson parable, but aimed at you and your business… There are big fish and small fish, potential customers, all swimming in the sea that is your potential marketplace. So, is your (SOM) serviceable obtainable market large enough? Is this a problem or an opportunity?

.Net 156

.Net Statistics Marketing Research 156

Startup Professionals Musings

AUGUST 30, 2015

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

Customer 101

Customer Custom Startup Course 101

Startup Professionals Musings

JANUARY 14, 2023

Most consulting services, like marketing, are not scalable, since they must be delivered by experts, and cloning experts is slow and expensive. Investors don’t invest in services startups. I see too many business plans that are really product plans for customers, touting free services and long feature lists.

Tips 135

Tips Invest Startup Outsource 135

Startup Professionals Musings

MAY 27, 2020

Based on traditional research, getting new customers is five to ten times harder than getting additional revenue from existing customers. Thus the subscription model (low fixed monthly payments), has become the norm for new products and services. Private club model. Front-of-the-line model. Surprise box model.

Startup 168

Startup Customer Custom Netflix 168

Berkonomics

DECEMBER 31, 2020

The company created a product that could be delivered as a service to medical clinicians anywhere in the world, enhancing their ability to understand their patents’ problems and needs in less time, using the expertise built into an AI expert system created by the best minds in many medical specialties. How refreshing!

Equity 156

Equity Writing Education Research 156

Startup Professionals Musings

AUGUST 14, 2020

Many entrepreneurs are so enamored with their product vision that they believe their own hype, and are convinced that the market for their solution is so huge that no one will ask them for independent market research data. Conduct your own customized market research. Modern libraries are still worth a visit. Martin Zwilling.

Marketing 157

Marketing Statistics Research Report 157

socalTECH

NOVEMBER 16, 2018

San Diego-based VoxOx , a provider of cloud-based communications services, has been caught at the center of a massive breach of SMS messaging security , after security researchers discovered VoxOx had left open one of its servers--allowing the security researchers to see--in real time--millions of SMS messages between VoxOx customers and others.

San Diego 113

San Diego Research Los Angeles Customer 113

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

Startup Professionals Musings

FEBRUARY 12, 2018

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

Customer 52

Customer Custom Startup Course 52

Berkonomics

NOVEMBER 12, 2020

Creating a new product in a relative vacuum is an exercise in complete trust that you know what’s best for the customer, perhaps even without interaction with such a customer. The first step : Involve potential customers early. On the other hand, most products or services are created in response to a real or perceived need.

Product 156

Product Customer Custom Ideas 156

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

JANUARY 13, 2014

Of course, one sale isn’t really enough, so you need to get the first customer to recommend you to a second, and make sure the rate of sales ramps up quickly enough to keep the business alive and growing. Customers don’t buy the impossible dream. A product, without customer support, is not ready for sale. That should be you.

Sales 99

Sales Customer Custom Entrepreneur 99

Startup Professionals Musings

SEPTEMBER 2, 2012

Innovative marketing starts with customer insights culled from painstaking research into who your customers are, and how they use digital media. Ask why it should be, and why customers should care. It’s good to play games with your customers. Products are the new services. Don’t repurpose, re-imagine.

Customer 100

Customer Custom Marketing Demand 100