Xconomy

JULY 5, 2018

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. A takeoff on the sharing economy, the empathy economy will grow due to brand mania and increased automation in the workplace. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

Customer 75

Customer Custom Services Technical Review 75

socalTECH

MARCH 29, 2011

Torrance-based LiveOffice , the developer of cloud-based email archiving, compliance, discovery, and backup services, reported this morning that it has rolled out a new feature for message review by customers. READ MORE>>.

Software Review 124

Software Review Torrance Email Organization 124

Tech.Co

MAY 31, 2023

Business tools — from customer relationship management ( CRM ) platforms to accounting software — help to save startups time and money by automating key processes and maximizing efficiency. Lenido Startup tool: Accounting software Price: Free Accounting software doesn't need to come at a premium. While Hide.me From its 4.3-inch

Tool 131

Tool Startup Software Review Technical Review 131

socalTECH

MARCH 27, 2013

the developer of enterprise software for managing M&A transactions, venture deals, and other business deals, said yesterday that it has launched a new, activity tracker, which helps its customers figure out who has viewed files and information in the service, filterable by date range and more.

Activity 178

Activity Software Review Software Examples 178

socalTECH

APRIL 8, 2016

Los Angeles-based CapLinked , the provider of secure document sharing and virtual data room software, has linked up with document sharing service Box , according to the company. CapLinked said that it has joined the Box Platform Partners program, to aid in integrating both Box and CapLinked into its enterprise customers' workflow.

Software Review 100

Software Review Los Angeles Tool Platform 100

Startup Professionals Musings

APRIL 17, 2022

If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Is your project seen by both as an end in itself, or a means to another end? Conflicting visions won’t work.

Software Review 154

Software Review CTO Hire Outsource Development Startup 154

Startup Professionals Musings

MARCH 14, 2022

billion, now providing identity theft services for nearly 80 million users around the globe. I see lots of new software put together on a shoestring as a “proof of concept” – but then gets rolled out to customers “asis” due to lack of time or money to “harden” the product. Don’t take shortcuts on these.

Custom 137

Custom Customer Technical Review Symantec 137

socalTECH

APRIL 27, 2012

Los Angeles-based SOA Software is expanding in Australia and New Zealand, the firm said this week, due to growing customer demand in the region.

Software Review 140

Software Review Software Technical Review Demand 140

InfoChachkie

APRIL 21, 2011

Part I of this series describes the 360-review that I conducted at a growing, dynamic SaaS business which has recently graduated from the startup stage and entered the early-growth phase. One of the most compelling conclusions I drew from the reviews is that both Founders need delegate more of their day-to-day tasks. Competency.

Technical Review 182

Technical Review Software Review Startup Outsource 182

Startup Professionals Musings

APRIL 13, 2020

If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. If your software or your manufacturing process is your “secret sauce,” you need to keep the work in-house. Look at internal services versus external services.

Outsource Development 122

Outsource Development Outsource Software Review Technical Review 122

Both Sides of the Table

NOVEMBER 1, 2009

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

Organization 280

Organization Customer Custom Tips 280

TechCrunch LA

MARCH 29, 2021

One customer assumed that poor usage rates at a particular station was due to a lack of EVs in the area, Terry recalled in a recent interview. Demand for ChargerHelp’s service has attracted customers and investors. Terry, who co-founded ChargerHelp! , That wasn’t the problem. The company said it has raised $2.75

Incubator 287

Incubator Outsource Development Los Angeles Startup 287

socalTECH

APRIL 18, 2017

Glendale-based ServiceTitan , a developer of enterprise software for the residential HVAC, plumbing and electrical service market, and background check and reputation management firm The Seal said today that they are in a new partnership. Financial details of the link were not announced. ServiceTitan's CEO is Ara Mahdessian.

Software Review 113

Software Review Glendale Software Services 113

socalTECH

JUNE 3, 2014

Agoura Hills-based TouchCommerce , which helps provide brands with online software and services for helping better connect with their customers and potential customers, said today that it is planning growth and hiring at a new headquarters in Agoura Hills. touchcommerce hiring jobs employment agoura software'

Agoura 185

Agoura Agoura Hills Software Review Commerce 185

Both Sides of the Table

MAY 20, 2020

For starters Uber itself has had to lay off 27% of its workforce due to the pandemic and has been severely impacted financially from the crisis with no immediate respite in sight. Even more likely is eventual technology disruption where drones deliver foods and make it hard for existing car delivery services to compete.

SaaS 242

SaaS Customer Custom Technical Review 242

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 85

Customer Custom Product Marketing 85

socalTECH

FEBRUARY 23, 2012

Los Angeles-based CapLinked , the developer of software for helping companies to raise capital which is headed by Eric M. Jackson and Christopher Grey, said today they have launched a new PRO account level for the service. According to CapLinked, the PRO accounts start at $39 per month.

Software Review 140

Software Review Startup Venture Capital Los Angeles 140

Startup Professionals Musings

JUNE 2, 2021

As a business advisor, I have to recommend even to established companies that they review and revamp their competitive strategy now, even if it appears to be working today. The Wal-Mart home page is customized for each shopper based on location, local weather, and the customer search and purchase history.

Competition 142

Competition Software Review Social Media Customer 142

Startup Professionals Musings

JULY 18, 2015

Treat a startup as a customer, not a client. A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers.

Services 100

Services Startup Software Review Social Media 100

Both Sides of the Table

MARCH 19, 2013

The era of VCs investing in successful consumer Internet startups such as eBay led to a belief system that seemed to permeate many enterprise software startups that hiring sales or implementation people was a bad thing. Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake.

Startup 403

Startup Sales Software Review Technical Review 403

Both Sides of the Table

APRIL 20, 2017

In the early days this is expensive because the logistics & warehouses are amortized over a small customer base but with scale this infrastructure and the technology that drives it becomes a powerful moat and hard for new entrants to compete. years of software development.

Technical Review 268

Technical Review Funding Software Review Artificial Inteligence 268

socalTECH

DECEMBER 28, 2020

In 2020, the pandemic radically changed the customer acquisition process for many consumer-facing industries. As well as major innovations like our AI-driven customer sentiment analysis, to help our clients listen and adapt to quickly changing consumer behaviors and expectations. Contact our editors for details.

Technical Review 140

Technical Review Software Review Organic Search Startup 140

Tech Zulu Event

AUGUST 13, 2013

The new service will be available on the Facebook mobile Pages for more than 20,000 OpenTable restaurant customers across North America. OpenTable enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus and other helpful information, and easily book a reservation.

Software Review 67

Software Review Mobile Guide Sites 67

TechCrunch LA

SEPTEMBER 13, 2021

Fast forward to almost exactly one year later, and a lot has changed for the payments and software startup. Since its 2017 inception, SpotOn has been focused on providing software and payments technology to SMBs with an emphasis on restaurants and retail businesses. Image Credits: SpotOn.

Technical Review 296

Technical Review Software Review Invest Acquisition 296

socalTECH

JANUARY 28, 2016

Los Angeles- and Berlin-based eKomi , a developer of software to solicit ratings and reviews from e-commerce customers, has added Anastassia Lauterbach to its board of directors. eKomi is led by Michael Ambros, and says it is headquartered in Berlin and Los Angeles with additional offices in London, Paris, and Madrid.

Beverly Hills 100

Beverly Hills Software Review Invest Commerce 100

Startup Professionals Musings

OCTOBER 30, 2020

I suggest looking for painful problems to solve, rather than “easier to use” or “nice to have” solutions, for customers with money. Customers line up to believe and buy from people who are viewed as leaders or experts relative to a specific solution. Collaborate with customers to tune your solution.

Outsource Development 154

Outsource Development Social Media Software Review Customer 154

Tech.Co

JANUARY 3, 2020

Customers are happy, clients are beaming, and the revenue just keeps rolling in. Similarly, despite the rise of services such as UberEats and Deliveroo, the experience of eating at a restaurant can't be replaced. With these insights you can make informed decisions and boost repeat customers, without having to invest too much money.

Technical Review 91

Technical Review Software Review Social Media Platform 91

TechCrunch LA

APRIL 12, 2018

More specifically, it’s the contractors that service equipment like the heating, ventilation and cooling systems at commercial and residential properties across the U.S. The two men built a suite of services to help contractors like their fathers manage their businesses.

Glendale 271

Glendale Los Angeles Startup Technical Review 271

socalTECH

DECEMBER 3, 2012

NEOGOV , which has quietly built an enterprise software company supplying human resources software to the government and public sector. Currently, we have over a thousand customers, with customers ranging from anywhere from 100 employees to clients with more than a 100,000. In the past, we had been a one product company.

Software Review 243

Software Review SaaS Startup Technical Review 243

socalTECH

AUGUST 27, 2014

Santa Monica-based TigerText , the secure messaging service provider for the enterprise market, reports that it has seen a spike of 750 percent in its message volume in the first half of the year. The company said the growth comes due to record sales and customer growth at the company. READ MORE>>.

Software Review 138

Software Review Santa Monica Platform Report 138

InfoChachkie

JANUARY 20, 2015

Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. The lowercase “c” was eventually capitalized after nearly 10 years, due to the confusion the small “c” created when the company was referenced in print. Thus, do not obsess during the naming process.

Customer 100

Customer Custom Technical Review Software Review 100

Startup Professionals Musings

JULY 15, 2019

If one of your core values is exceeding your customer expectations for quality and service, and your potential partner ascribes to the low cost, high profit mantra, a successful partnership is highly unlikely over the long-term. Is your project seen by both as an end in itself, or a means to another end? Conflicting visions won’t work.

Software Review 88

Software Review CTO Hire Outsource Development Startup 88

TechCrunch LA

OCTOBER 5, 2020

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

Technical Review 343

Technical Review Startup Marketing San Diego 343

socalTECH

SEPTEMBER 28, 2016

To address that disaster, Ken Button and Randy Bishop�two veterans of the startup industry�created ContractSafe (www.contractsafe.com), a new online service aimed at helping companies to tame that mess and manage and store their contracts in the cloud. We have been around software for a long time. What is ContractSafe?

Doc 100

Doc Software Review Help Startup 100

Startup Professionals Musings

SEPTEMBER 13, 2022

The “valley of death” is a common term in the startup world, referring to the difficulty of covering the negative cash flow in the early stages of a startup, before their new product or service is bringing in revenue from real customers. Barter your services for their services. Commit to a major customer.

Startup 136

Startup Technical Review Equity Incubator 136

socalTECH

OCTOBER 9, 2012

TrueCar , the Santa Monica-based provider of auto buying and pricing software, is powering another online vehicle purchase service with a deal with Regions Bank , the company said today. Financial impact of the deal was not disclosed. READ MORE>>.

Truecar 150

Truecar Software Review Santa Monica Pricing 150

socalTECH

MAY 16, 2013

Los Angeles-based technology deals provider StackSocial has stacked up another technology publisher in its pile of customers, saying today that it has added tech publisher iPhoneinCanada.ca. offers up news, reviews, tips, and other information on iPhones. offers up news, reviews, tips, and other information on iPhones.

Technical Review 140

Technical Review Technology Software Review Tips 140