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There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC? Why Build a Services Business in the First Place?
A solution I often recommend, as least in early growth, is the use of outsourcing for critical tasks. He outlines well the following benefits of outsourcing and freelancing, and I agree: Serving your business well is a competitive priority. Direct customer-facing non-technical roles should be the last ones outsourced.
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.
San Diego-based healthcare staffing firm AMN Healthcare Services said this morning that it has made a strategic investment in PipelineRx , a developer of clinical, telepharmacy medication management services. pipelinerx telepharmacy pharmacy outsourcing staffing strategic investment venture capital lifescience medical healthcare'
Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.
Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake. The line of reasoning goes, “Services businesses are not scalable and the market won’t reward this revenue so make sure that third-parties do your implementation or clients do it themselves.
However, one of the biggest beneficiaries of that boom-- TaskUs (www.taskus.com) has been far lower profile--but has grown from only five employees three years ago, to over a thousand employees today who are helping behind the scenes to power those startups. We do a whole host of other back-office services in that space.
I know this will fall like a lead balloon to the many people who believe it is possible to have a [insert: startup incubator or technology accelerator or technology consultant or outsource firm] build your technology. As the CEO you can personally help manage deadlines and the Agile process. I don’t believe it.
Los Angeles-based expense management software and services developer ExpenseCloud , which was founded by Eric Sikola and Dan Fritcher, has been acquired by human resources provider Trinet , according to reports today. TriNet is a provider of outsource human resources services. Disclaimer: TriNet is a sponsor of socalTECH).
As an entrepreneur, I helped create companies which achieved two IPOs and two trade sales totaling $385 million. Hopefully this article and the accompanying six-minute video will help you avoid learning these mission-critical lessons the hard way. During those same 15-years, I made innumerable mistakes. Grant Exclusivity.
Taskrabbit aims to help “individuals and small businesses in a community outsource their tasks and deliveries.&#. You will then hear from a TaskRabbit who can help. While running typical errands are the most popular, TaskRabbit has runners available for coding, dog walking, moving help, even IKEA furniture assembly.
Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.
The firm said the move will help mitigate accidental lapses and gaps between expiration and renewal of subscriptions to its service. Vindicia provides outsourcing and management of subscription driven businesses. Financial details of the business partnership were not disclosed by the firm. READ MORE>>.
As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. It sounds like you actually do all your customer service in house?
Customer service has always been reactionary, meaning someone to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. Self-service needs to have escape hatches.
Los Angeles-based LAC Group , a provider of outsourced library, information, and knowledge management services, said today that it has received a private equity investment from TZP Growth Partners I. LAC Group said the recapitalization will help it enhance its technology and systems, recruit additional talent, and expand its services.
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.
Los Angeles-based commercial real estate services and investor CBRE said this morning that it has acquired Environmental Systems, Inc. ESI), a system integrator and provider of energy management services. cbre environmental systems cleantech merger acquisition realestate energy management outsourcedservices' READ MORE>>.
Simi Valley-based Xavient Information Systems , a provider of IT consulting and software services, has been acquired by TELUS International , the two said this morning. According to TELUS International, the acquisition deal will help it expand its global service offerings, and allow it to expand into India. READ MORE>>.
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
So, how do you help ease enterprise customers into the cloud--or at least, help them use cloud technology to help them with their business goals? Companies were saying--we want to outsource these kinds of things, because they''re not our core competency. That''s the kind of decisions we are seeing every day.
Publicly traded sensor technology developer, FLIR Systems , is investing in a strategic round of funding for the outsourced drone imaging company, DroneBase. The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots.
San Diego-based outsourced healthcare R&D marketplace Scientist.com said this morning that it will acquire HealthEcnomics.com , which operates an online community of scientists and suppliers of heatlh economics and outcomes research. Financial details of the acquisition were not announced. READ MORE>>.
Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. Great startups are getting ahead of the game with “anticipatory customer service,” like providing smart phone access to product and account data to head off complaints. This exemplary customer service is just savvy marketing.
The company--which is in the business of operating a content delivery network (CDN) to accelerate the delivery of web graphics, multimedia, applications, and more to end users-- recently disclosed it more than doubled its revenues in 2012, and has grown to over 230 employees--all due to a huge amount of demand for CDN services by its customers.
inQ provides outsourced, online chat services which are used to help companies improve sales conversions. According to inQ, the firm is looking to bring its services--which are being used by telecommunications firms to boost their online sales--to large banks and financial institutions. READ MORE>>
The new offering bundles together a wide range of services to help online retailers with the entire process of handling returned items, rather than just collecting and returning those items to those retailers. Pricing on the new offering was not announced by the company, which is venture backed by U.S.
If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.
Agoura Hills-based inQ, a provider of outsourced web sales services, has renamed itself TouchCommerce, the firm said today. inQ offers web chat services for e-commerce web sites, which helps to close online sales and guide users to select and find products. inQ did not detail reasons for the name change.
Los Angeles-based Credit Key , a startup which helps e-commerce merchants offer up instant point-of-sale financing to customers, has raised $33.85M in its Series A funding. Tomich was previously founder of Onestop Internet, which provided outsourced handling of e-commerce for major brands. READ MORE>>.
Irvine-based outsource customer support provider Alorica said last week that it is ramping its "Alorica-At-Home" program, its existing work-at-home program for customer service. Alorica has over 100,000 employees, most of them overseas. The company said it had to shut its call centers in the Dominican Republic and Guatemala last week.
Santa Monica-based TaskUs , the fast growing provider of outsourced customer experience and back end services for online companies, said it has hired three new executives on Thursday, to help it with its growth efforts. McLaughlin-Brooks was at YapStone, and also served at Parallels, Business Objects and Yahoo!
With the appearance of do-it-yourself services on the Internet, entrepreneur curriculums at every university, and a wealth of new books on the subject, the need for expensive consultants and business advisors has also been mitigated. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing.
Now, he ‘outsources’ his investments through John Frankel of Frankel Asset Management. Furthermore, AltaVista paid lip service to the importance of search, lost focus, and was suffocated by an “angry mob” of search purists in the company who essentially did everything they could to prevent AltaVista from monetizing search. were doing.
They’re essential in helping us get our jobs done because they specialize in something we do not. They outsource the critical negotiations and “trust their advisors to handle the details.&# I value the service they provide. You can’t outsource this to a recruiter. Middle Men. Middle People? Recruiters.
Some really great stuff in 2010 that aims to help startups around product, technology, business models, etc. Steve Blank , January 25, 2010 10 Tips for Adding Game Mechanics to a Non-Gaming Service - ReadWriteStart , September 21, 2010 Startups & VCs: Learn How to Design, Market, & Eat Your Own. - First Principles.
I had joined AC in 1991 as a programmer when it was a relatively small practice focused on building corporate IT systems for Fortune 500 companies and there were a handful of companies that offered the same service. By 1999 we had grown into the largest independent consulting firm in the world. Double-down on great people, process & IP.
To start off the year, we are publishing our first interview for the season with Jamie Siminoff , the CEO of Los Angeles-based Unsubscribe.com , an online service which helps you unsubscribe from unwanted newsletters and email lists. What is the value proposition behind the service? We raised $2.1M
Santa Monica-based CaseStack, which provide supply chain and logistics services for retailers, distributors, and manufacturers, announced today that it has added Frank R. CaseStack helps manufacturers, retailers, and distributors to outsource and manage their supply chain and logistics operations. to its board. READ MORE>>.
We are an online ordering platform, that helps restaurants enhance their web presence and the profitability of their brand. Online ordering is obviously the core engine here, but we do lots of other applications and services around that, and provide a well rounded solution for running restaurants. How do restaurants pay for this?
Los Angeles-baesd Onestop Internet , which provides outsourced fulfillment and technology for brands and their e-commerce efforts, said Wednesday that it has named Denise Wallen-Grant as its new Vice President of Planning, Merchandising, and Allocation. She will be based in New York. READ MORE>>.
They began small; a small business owner understanding a need, filling that need, and slowly adding products, services and people. If you are confident in your product or service, you need to take a chance on yourself with your own money. Start on your own, and outsource later. Global Human Resources Outsourcing.
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