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Using Social Media To Deal With Customer Trolls

InfoChachkie

Pander, Don''t Preach - When addressing complaints via social media, your intended audience is not the person who feels they were wronged. For instance, when responding to a complaint about the weather, Tige notes, "That trip was indeed affected by heavy rain. Tige Young''s social media missives. Channeling Tige.

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Joe Perez, Founder of @tastemade, On What Makes a Great Product Manager & More

Both Sides of the Table

Update : Bothsides TV is now available on iTunes , Soundcloud , Stitcher , or any RSS podcast player you use, and don’t forget to subscribe on YouTube. I also added a little Soundcloud widget on the sidebar (if you’re viewing on web – not on mobile or RSS reader) that you can listen to each episode with.

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How to Start a Podcast

Tech.Co

Today, major media prognosticators including market research company Forrester and the Interactive Advertising Bureau foresee podcasting as the next billion-dollar media market , with a report from the latter saying that one-billion-dollar mark could be surpassed as soon as 2021. There are two main ways to get your own RSS feed.

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Four Recruiting Lessons From Grandpa

InfoChachkie

Social recruiting tools are here, and your next resume will probably never actually be on a sheet of paper. You might have even found your current job on social media. Some things about recruiting and hiring are timeless; things us whippersnappers would do well to consider during our next round of hiring. Share and Enjoy.

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Entrepreneurs: Are You an Olympic Athlete or a Spectator?

InfoChachkie

This week the SBW2012 Conference in DC offers sessions geared for small businesses including a Social Media forum, Business Matchmaking, and Federal Contracting 101. Since the London Olympic Games are about a month away, let’s explore the connection between small business ownership and elite athletics. Share and Enjoy.

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Effective Email Introductions or Why Blind Intros Suck

InfoChachkie

Imminently Reachable – One way I increase the friction of a marginal introduction is to suggest that the person requesting the introduction contact the intended party via a social media channel. I promise I will never tweet you a blind intro or tell you about that killer burrito I just ate. . Indispensable Matchmaking.

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Advertising Wants to be Measurable – An Investment Thesis

Both Sides of the Table

One recession later and the US advertising market is about $245 billion – but still only 10-12% is online and measurable. I believe it is the new form of RSS – the place people go to find out what is happening in the latest news. I covered that topic in my Twitter is RSS post.